Unforgettable Panorama

Customer Reviews

• A

  Merita JaneMELNYCHUK

  · July 11th, 2024
  It was a wonderful trip. The hotels were all very modern, clean and comfortable. The breakfasts were great. We chose the 22 days from Barcelona to Paris. Fantastic. The guides were all very knowledgeable, friendly and helpful with ideas, directions, restaurants and shopping places.
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  Europamundo commented on this review

  Thank you for taking the time to provide us with a good review of your experience with our tour. We are delighted to learn about your positive encounter with our professional tour guides. We firmly believe that these guides and drivers form the heart of... Show more
  Trip date: June 2024

  Review collected by Europamundo
• FY

  Fook Mun

  · September 1st, 2023
  Accommodations - 1. Leysin hotel wasn't secured and required to move on to another hotel last minutes with all our luggage's. 2. Ensana hotel was changed to Grand hotel last minutes. All guest needs to carry their luggage's and walk for 200m. 3. Most of the hotels although it is stated 4 stars but most of it was either very far from city or the services/rooms/air-con is terrible (Worst than a 2 or 3 stars hotels I book myself). So far, the best hotel was in Laysin where Europamundo had forgotten to book and we moved to another hotel. Where this is the only best hotel I can commends. Guide - We had been changing guides along the way, the best guide is William/Willy where is very responsible and clear with taking care of everybody. The worst guide is Maria, where she rushes everything and travelling for more than 3 hours without toilet breaks until all the guests make noise than she does a 10 mins toilet breaks. Although on that day the bus was late for 1 hours for whatever reasons, all of us didn't rush or chase the guide must reached the destination on time as we don't mind being arriving 1 hour later or so. So that day we all had our money wasted for not being able to visit the destinations with enough time as stated in the program. Buses - Some buses are great but one of the bus was terrible as the air-con is so hot and not forgetting that there is no windows for us to open to breath. Overall I would said I only can give you a 3.5 stars but since it only 3 or 4 stars can be selected, so I selected 3 stars.
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  Europamundo commented on this review

  Dear Fook We sincerely appreciate you bringing your concerns to our attention. We deeply regret hearing that certain aspects of the tour did not meet your expectations. It is important to note that, as stipulated in our terms and conditions, we... Show more
  Trip date: August 2023
• NN

  Nalesh

  · November 1st, 2019
  Generally the experience was not bad however the following could be done better. 1- As travellers we come on vacation to relax and see another country, and you have very beautiful cities, however our trips were back to back early starts, long days, and late check-ins. By the end of the tour, I was more tired than when I started the tour and needed a break to get over the tour. 2- Choice of hotels. We had paid a good amount of money for these trips and appreciate all that you have tried to get done however, the hotel choice and location of hotel was not up to standard. The 4 stars in Europe is very different to 4 stars with the rest of the world. Some hotels were not even worth to be called 3 stars. As for locality, we have paid to stay in major cities to be able to explore these cities a bit more than just 1 to 2 hours of city tour and lunch. We would have like to stay in the city itself and have a bit of free time to explore the city ourselves. 3- City Tour explanations. We appreciate that there is a lot of history in Europe, however instead of giving a full history lesson, as we would get in high school, we would appreciate a more abbreviated version and should we want more info, we can ask. 4- A few more 2 night stays would be more beneficial in major cities 5- Also, hotels with an ironing facility would be appreciated, because most travellers get their washing done and need to get clothes ironed. 6- Tour Conductors- Some tour leaders were really easy to understand, however some were very hard to understand with English. A better group of English speaking tour guides would be good.
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  Europamundo commented on this review

  Hello, receive a warm greeting from us. First of all we thank you very much for taking your valuable time to express your experiences on the journey, Your comments have been shared with our team we will take your comments into consideration and analyze... Show more
  Trip date: October 2019