Customer Reviews

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  Larissa

  · June 18th, 2024
  Fantastic views, fantastic food and fantastic service!
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  Trip date: June 2024
• DA

  David

  · October 20th, 2023
  A great tour of the best part of the Rhine. We...
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  CroisiEurope River Cruises commented on this review

  Thank you very much for your feedback!
  Trip date: October 2023
• KS

  Kenton

  · October 31st, 2022
  The crew on the ship were excellent as was the...
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  CroisiEurope River Cruises commented on this review

  Dear Mr. Sproule, thank you for taking the time to leave a review of your cruise. We are glad to read that you enjoyed the food and the ship. Thank you for your compliments on the ship's crew. We'll make sure to pass them on. We are sorry you were in... Show more
  Trip date: September 2022
• 

  Ermira

  · June 13th, 2022
  It was a very nice experience. The staff was...
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  CroisiEurope River Cruises commented on this review

  Dear Mrs Llazani, We would like to thank you for taking the time to review your cruise with us. We are so glad to read you had a great experience and enjoyed the food. Your comments on the language barrier are duly noted. We are glad our staff could... Show more
  Trip date: June 2022
• JC

  Jonathan

  · August 27th, 2019
  This was our first time and overall we enjoyed...
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  CroisiEurope River Cruises commented on this review

  Dear Mr. Carter, Thank you for taking the time to review your experience with us. We are glad to read you overall enjoyed your cruise. It is true we offer one choice of meal. However, our cruise director and Chef are at disposal to offer alternatives.... Show more
  Trip date: August 2019
• 

  Nico

  · August 20th, 2019
  I was going to send this via email, and perhaps still will, but for now, will copy and paste here: Well.... First let me say that the host and all the staff were wonderful — very genial, helpful, conscientious. They did everything they could to make the cruise nice. They were very willing to speak other languages, including English, and they did so well. It was particularly helpful that we could speak with host, servers, engineers, everyone. (We tried to speak French as well. :) It was nice. But there were many difficulties that were preventable: 1. Worst was that our room became damp and had a mildew smell. This is because the air conditioner was old and had been repaired at some point in the past with duct tape that was no longer functioning. It was leaking water that soaked the carpet near and under one of the single beds. For one day and night we had this wetness and mildew smell. We filled out a report (those cards are a good idea), at 4pm Saturday and someone came to repair it and wet-vacuum the floor at 9am on Sunday. It was clear that it had been a problem before. The chief engineer, Peter, was very professional in showing me the problem and repairing it. The reason this was a more significant problem is that my mother, who was staying in the room with me, has had recent surgeries for mold/fungal infections in the nose. 2. The top 1/3 of the ship was not accessible to passengers and instead was used as a storage area. 3. One of the exit doors (from the bar area to the outside fore deck) could not open from the outside going in — someone had to physically pry the doors apart in order to come in. 4. The ship is advertised as having wi-fi/wlan. However, it often did not work, or worked so slowly that pages didn’t load. Again, this may not ordinarily be a big problem. However, some people have to keep up with work and choose a cruise option for this reason. Or, as in our case, our cell phone service didn’t work, so I needed to use the WiFi to download maps for travel, book our next accommodation, purchase tickets, etc. In fact, it has gotten worse since I wrote this. I have been trying to book our next room for a day now, and I haven’t been able to connect long enough to fill out the forms online! Other things were not problems, just things that could be done differently and perhaps better (based on experience with other lines): -Food: It was delicious and well-prepared. Offering two choices for each meal would be helpful. There was also *a lot* of wasted food, because most people (especially the older folks on the ship I noticed) couldn’t possibly eat as much as was served. Having (just 1-2) choices of portion-size or meal, or making one-two meals ‘buffet-style,’ could help. -Because we were often ‘late’ arriving at various destinations, it wasn’t convenient to leave and return for our meal. Some lines offer boxed meals if passengers request them ahead of time. -Having games available for borrowing would be very nice, especially on cruises such as ours that ended up being rainy! -Provide some printed information in languages other than French for little introductions to (or short ‘guided’ walks) to the destination locations. That way the poor guides don’t have to translate a lot of info into multiple languages. (They were willing, but the French passengers were impatient....)
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  CroisiEurope River Cruises commented on this review

  Dear Mr. Nemec, Thank you for your compliments on our staff and food. We are sorry to read about your experience with your cabin. We feel like your review needs further investigation and reply. To do so, we invite you to forward it by email to your... Show more
  Trip date: July 2019
• WK

  WILLIAM

  · July 21st, 2019
  Ratio of staff to guests was poor for meal and bar service. Service was reactive instead of proactive. Table 1A, near the kitchen, was subjected to the smell of garbage when door was left open. Out of 120+ guests only 6 of us were English speaking. Probably would get more enjoyment with a little better mix of cultures.
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  CroisiEurope River Cruises commented on this review

  Dear Mr. Kliot, We are sorry to read that your dining experience was not entirely satisfactory. We hope you'll still choose to cruise with us in the future. We invite you at the time of your next booking to ask how many English speaking guests are... Show more
  Trip date: July 2019