Family Botswana and Zimbabwe Safari Adventure

Customer Reviews

• RI

  Robert

  · August 28th, 2024
  My wife and I hadn't "camped" since we were...
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  Explore! commented on this review

  Thank you for taking the time to leave your feedback. I am thrilled to read that you had such an incredible experience with us and fully embraced the camping experience. We pride ourselves on providing our guests with great facilities and excellent... Show more
  
  Trip date: August 2024
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  Bina

  · August 12th, 2024
  This was a very intrresting tour but one has to be prepared for the long drives in an open vehicle where you are exposed to the elements including the relentless sun. Seeing wildlife as always is due to chance as animal behaviour cannot be predicted. Having said that , guides in the area alert one another of sightings. Our program was partly changed at last minute esp the accomodation. Some were comfortable changes whilst others caused a certain amount of invonvenience. Accomodation in tents with dug out toilets was an experience but happy it was only for 5 nights. The program was well put together and it was a good experience. I would recommend this to everyone but you need to be prepared.
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  Explore! commented on this review

  Thank you for taking the time to review your Botswana Wildlife Safari. We are sorry for the changes made to the itinerary and the accommodations, however, due to feedback received from a member of the Explore team, we felt these changes would provide a... Show more
  Trip date: July 2024
• EB

  Eleanor

  · May 6th, 2024
  To Whom it May Concern [Removed in Moderation] I am disappointed that I have had to write to you regarding my recent trip to Zimbabwe and Botswana but this trip was a nightmare. There are so many issues I am going to have to go through them by grouping them under titles. Please note, I am from Australia and I live in the bush. I used to run and own a Horse Trekking company for 11 years. I can cook on a fire, providing meals for up to 16 guests. I now camp ‘rough’ at least 4 times a year. I love camping and have no trouble with long drops or bucket showers. Wet Weather The day we started was drizzling. We were picked up in our Game Viewer which was a bit disappointing because there was not an increase in height so that all people had a view for the front / where we were going. If fact none of us had a view through the windscreen. The side canvases were so tired we were unable to see anything and THE CANVAS ROOF LEAKED! This was not just a drip it was a stead pour and affected all rows in different seats. As we had 9 participants and an Engle Fridge there was little we could do except to start swapping seats so no one was left in these wet seats for too long. When we got to camp we were faced with tents that leaked, zippers that did not close and our OUR ‘ENSUITE’, HAD NO ROOF!!!!! Now, I don’t know what your bowel movements are like but I am sure they take a little bit of time. Hell, we are human and not horses. It is Uncomfortable to sit on a wet toilet seat let alone to sit out in the rain to Shit. More about our ‘Ensuites’ later. In the morning one of the tents was so wet the occupants had to dry out nearly all of their clothing. My bed was wet where the sheets and doona touched the ground and others had water issues as well. That morning the staff put on the extra ‘Fly Sheet’ to protect us from the rain. THERE WAS NO SOLUTION TO OUR SHORT DROP TOILET AND VERY LITTLE INTEREST TO FIX THIS FROM THE STAFF. The wet weather exacerbated the smallness of the tents. The couples complained that there was no room and as I was sharing with another lady and our tent leaked and we were unable to place anything near the walls of our tent, and because the zippers didn’t function, our situation was extremely close and uncomfortable. Bedding The beds in Camp 1 should be burnt or donated. A steel frame with shade cloth strung over DOES NOT MAKE THE GRADE AS A BED. The beds were very uncomfortable and far too low making if very difficult to get up and out of bed. It was also uncomfortable to use the bed to get dressed or to tie your shoes. The sheets were cheap and made of un-natural fibers making them sticky and hot. The one pillow was a joke. One inch of wadding does not constitute a pillow. I ended up stuffing the pillow case with my clothes. Our second camp site was so much better as we were using another set up. The beds were proper camp beds (Higher and proper mattress) and the tents zipped up easily. Our Ensuite/Toilet We were warned about the bucket showers which were adequate but the toilet was ridiculous. I am going to be ETERNALLY TRAUMATISED by the night our shared toilet collapsed and I ended up in my and my Bunky’s [Removed in Moderation], with my pants down around my ankles. This sounds funny but believe me it WAS NOT!!! To add to the problem, the bucket shower had been removed so I couldn’t clean myself in private. Instead, I had to use the hand basin in front of our tent to wash myself and my clothes. To add to my indignity, I had to go and ask the staff to fix the toilet. The Tour Leader said nothing! He did not ask if I was OK or hurt? Absolutely Nothing from him. By the way I was sore having hurt my shoulder trying to save myself from the fall. Lighting After the first night where the tiny battery lantern proved impossible to mount, I asked the Tour Leader for some wire or string so we could hang the little lantern from the D ring in the center of the tent. This failed to appear and when I asked again nothing happened. I gave up. Camp 2 had better lanterns and a hook to hang it from. We were getting up early for the Game Drives. No lighting was provided at the self-service breakfast table. This table had 2 kettles of very hot water and coffee. Health and Safety. Our Tour Leader, told us about a Leopard attack on another Tour Leader during the first game drive. This led me to think what would be our options if something happened when we were out and about. We were given NO INSTRUCTIONS should an accident happen to the Tour Leader. I started to watch my back trail and paid more attention to where we were going so at least I could make it home. I also watched the two-way radio operation and noted where the very small and ill-equipped First Aide Kit was in the cab of the Land Cruiser. There was not even a snake bite bandage in there. On the first night we were not given any camp rules. That night one of the couples had a problem and one left the tent to search for something. I believe this is NOT done in the wild in Africa. Food There was not enough. We needed more food and at proper times especially Breakfast and Lunch Many meals left us hungry. One small wrap is not enough to sustain us for the majority of the day. We often had breakfast at 5.00 – 5.30am consisting of cereal or porridge toast and a small amount of fruit. It could then be 8-9hours to the next solid meal, lunch at 14.00. I started hoarding food where possible and purchased food to keep me going. I was not the only one on the Safari. Our dietary requests were only partly catered for. The Gluten Free people were good. One guest could not eat pasta and had a number of meals where that was the only choice. I Cannot take Chilly. This is not a taste issue; if I consume chilly, I cannot sleep and it takes a day to recover. I had chilly in several dishes given to me. Sometimes I am unable to detect chilly until I have eaten a few mouthfuls. By then the damage is done. I had 3 sleep deprivation events during our trip. These dietary needs are HEALTH ISSUES. We are not fussy; we just cannot tolerate certain foods. If you cannot provide foods without our triggers then at least tell us so we can purchase alternatives. Some meals were inappropriate. The most memorable was the small stone-cold ration of Spaghetti Bolognaise on the road side. WHO WANTS TO EAT COLD SPAG BOL??? And even though this was unpalatable we had to eat it because there was no other food available. This wasn’t the only time cold pasta was produced for our lunch. You cannot call it pasta salad. You need veg and mayo for that. Keeping our drinks cold There was a distinct reluctance to accommodate our beers and wines in the chiller. We would have been very happy to provide the ice and manage the cooler ourselves but I was told there was not enough room on the truck for a cooler bin. I find this hard to believe. This is not a complete submission as I still need a few fact to back up my complaints and I will also add the change in itinnery and more.
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  Explore! commented on this review

  Thank you for your review. I am sorry that you were disappointed in elements of this tour. We have responded to your complaint directly.
  Trip date: April 2024
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  Libby

  · April 25th, 2023
  Obviously seeing all the animals and birds which was the reason for booking this trip. The Victoria Falls zipline was also a highlight.
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  Trip date: April 2023

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  Trevor

  · April 28th, 2023
  Victoria falls and leopards
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  Trip date: April 2023

  Review collected by Explore!
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  Alison

  · May 8th, 2023
  All I wanted to see was an elephant! We saw hundreds. Seeing lion cubs with their mother, leopard (twice) Cheetahs. Victoria Falls spectacular. Too many others to mention
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  Trip date: April 2023

  Review collected by Explore!
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  Mike

  · May 10th, 2023
  Victoria Falls from Zimbabwe. Fantastic close up wildlife. Brilliant Guide and Houseboat / Camp crew.
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  Trip date: April 2023

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  Karen

  · May 13th, 2023
  The greatest highlight of our trip was to have Solomon guide for us, because of him, we saw so many different and Wonderfull animals !
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  Trip date: April 2023

  Review collected by Explore!
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  PeterVernon

  · May 28th, 2023
  Wildlife, brilliant guide (Jo) and wonderful fellow travellers
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  Trip date: May 2023

  Review collected by Explore!
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  Jean

  · June 5th, 2023
  The highlights were seeing all the animals we did see - sadly no rhinoceros or cheetah - feeling privileged to be in their space, the visit to Victoria Falls and stopover and the scenic flight at the end over parts of the Okavango delta.
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  Trip date: May 2023

  Review collected by Explore!