Highland Experience Tours

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your Scottish Choice tour from Glasgow and that Alex’s knowledge and friendly approach made the experience even better. It’s great to know that the timing, organization, and accommodations all added to a smooth and enjoyable trip. We truly appreciate your recommendation and would love to welcome you on another Highland adventure in the future! Best wishes, Eleonora Highland Experience Tours

Hi Sidona, Thank you for sharing your feedback. We’re delighted to hear you enjoyed your Skye & Inverness tour and that Iain’s knowledge and accommodating approach made the trip so memorable. We’re sorry to hear that the communication regarding the meeting point and schedule caused some confusion. The start and end locations and times are outlined in the introduction, as well as the first and last stops of your itinerary on Tour Radar. Please note that times are approximate and can vary depending on traffic conditions on the day. In some cases, such as when a drop-off in Glasgow is not requested by enough passengers, a complimentary train ticket back to Glasgow may be provided, which can naturally affect the arrival time. This is clearly specified in the final part of the itinerary description. We are always happy to answer any questions before your tour, and we regret that we didn’t have the chance to clarify these details for you in advance. Despite this, we hope you had a wonderful experience exploring Scotland with us. We would love to welcome you on another adventure in the future, where we can ensure an even smoother booking process. Best wishes, Eleonora Highland Experience Tours

Thank you so much for your lovely review! We’re delighted to hear you enjoyed the 2-Day Outlander Tour and that Chloe’s enthusiasm and knowledge made the experience even more memorable. It’s wonderful that you appreciated the beautiful locations and the interesting stories along the way. We’d love to welcome you back for another Scottish adventure soon! Best wishes, Eleonora Highland Experience Tours

Hi Aliya, Thank you so much for your wonderful feedback! We're delighted to hear you had such an amazing experience from start to finish. Stefan (yes, the very tall one!) will be so pleased to know his knowledge and passion for Highland culture helped make the tour unforgettable for you. We’re proud to have guides like him on our team who go the extra mile to ensure every moment is special. Thank you again for your recommendation, we hope to welcome you on another adventure soon! Warm wishes, Highland Experience Tours

Dear A’ra, We are very sorry to read your negative feedback regarding your 5-Day Scottish Choice Tour and regret that your experience did not meet expectations. However, we must clarify several points in your review. As explained in detail in the email correspondence sent to you, your tour departure did operate as scheduled, with all key elements of the itinerary covered to the best extent possible under the day’s conditions. The driver will always attempt to make a stop at the Glenfinnan monument itself, but unfortunately on this day the carpark was full, and the staff on site were not accepting any buses. We do reserve the right to alter our itineraries, and we are glad you were still able to experience the beautiful surrounding scenery and drive much of the route of the Jacobite Steam Train. We are shocked to read your feedback regarding your expert driver guide. All our guides, including new members of the team, undergo extensive training and route familiarization before leading any multi-day tour. While Craig was newer to leading extended tours, he is a fully licensed and qualified guide who met all required standards before departure. Only a small handful of drivers are highlighted at any given time on our website and we have a large team of professional guides and drivers. Our quality records and passenger feedback from other customers do not reflect your comments. While regional accents can occasionally present challenges for some visitors, this does not reflect a lack of knowledge or effort on the guide’s part. We encourage passengers to voice such concerns during the tour so that accommodations can be made in real time. We can understand that a joke poking fun about not knowing some of the locations was not appreciated out of context and this feedback has been passed to our transport management. Regarding the vehicle, it was fully inspected before departure and cleared for service. Our fleet is maintained to high standards, and we would not knowingly send out a vehicle that is not fully fit for purpose. Our vehicles are checked every morning and evening to ensure that everything is functioning properly, but unfortunately issues can occur whilst on tour. A minor noise was reported and monitored throughout the trip and did not pose a safety risk. We sincerely apologise for any inconvenience caused regarding the noise on the bus and we have taken your feedback on board. We welcome all feedback that helps us improve, but we must also defend our guides and company and we are confident that your driver guide went above and beyond to try to give you a wonderful experience on tour. We remain committed to providing authentic, high-quality Highland experiences to every passenger but we regret that we were unable to match your expectations this time. Kind regards, Sofia Shop Manager Highland Experience

Hi John, Thank you so much for your lovely review! We're delighted to hear you had a great time on the tour and that our driver/guide made the experience even more enjoyable with their knowledge and humour. It’s great to know the stops met your expectations and even better that the weather held out (windy skies are practically a Scottish welcome!). We really appreciate you taking the time to share your feedback and hope to see you on another adventure with us soon! Warm regards, Highland Experience Tours

Thank you so much for your lovely review! We’re thrilled to hear you had such a fantastic time on your 5-day tour with Rob. His humour and deep knowledge of Scottish history really bring the journey to life, and we’re so glad you enjoyed both the stories and the stunning sights along the way. Thank you for the recommendation—it means a lot! We’d love to welcome you back for another Highland adventure in the future. Best wishes, Eleonora Highland Experience Tours

Hi Brenda, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the tour from the amazing sites and comfortable bus to the fantastic guiding by Eddie. We'll be sure to pass your kind words on to him; he'll be delighted to know he made your experience even more memorable. We hope to see you on another adventure soon! Warm regards, Highland Experience Tours

Hi Tony, Thank you for your kind feedback! We're so pleased to hear you found the tour well-organised and enjoyed the excellent accommodations. It's great to know our driver/guide’s historical knowledge added value to your experience and that the unique scenery made a lasting impression. We truly appreciate you travelling with us and hope to welcome you on another journey soon! Warm regards, Highland Experience Tours

Hi Andrew, Thank you for such a thoughtful and uplifting review! We're so glad to hear that Ben helped make your journey truly memorable with his storytelling and knowledge of Scottish history, he's a real asset to our team. It's also wonderful to know the group bonded so well and that the great weather added an extra touch to your experience. We appreciate you choosing to travel with us and hope to welcome you again on another adventure soon! All the best, Highland Experience Tours