Wonders of the Maya

Customer Reviews

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  Traci

  · May 26th, 2025
  The Maya wonders tour itself was great, the guide was wonderful and very knowledgeable. The accommodation was not great however, none of the hotels had fridges, the air conditioning either did not work or wasn't provided & it was very hot, so this was not ok.
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  Trip date: May 2025
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  Xiao Mei

  · May 24th, 2025
  DO NOT RECOMMEND THIS TOUR TO ANYONE! DID NOT FEEL SAFE WITH OUR TOUR GUIDE! You do not need this 8-Day Tour, apparently there is a 4-Day option which is plenty enough. For someone who loves to visit pyramids, I find this 8-Day tour to be overwhelming. The hotels’ quality got worse as the tour went on. There were a total of 4 of us in the group, after the 4th day, the other couple left. This experience taught us to ask for the total numbers of people in the tour when booking in the future. We can then make a decision for our safety especially if you are traveling as a woman. After the couple left, the service went downhill, our tour guide (Aldo) didn’t give any effort. The constant harassment increased and became more apparent to the point of us being grossed out by him. We were avoiding him left and right but he didn’t back off or even try to change his behaviors. He was constantly rubbing our shoulders, winking at us, spontaneously turning around and swinging his hands close to our chests and talking inches from our faces. He was supposed to be someone we can trust for this trip but we were very scared for our safety. We needed some time away from him and we requested that day we would like to have lunch by ourselves without him and the driver. Aldo got very offended and he bad-mouthed about us to the driver. We knew of this because the driver immediately gave us the cold shoulder after the lunch incident. The driver started to turn off the AC in the back where we sat when he had never done this before. We noticed Aldo had also bad mouthed about us to hotel staff where we would be staying. When we got to Mision Palenque hotel, it became very obvious, we were given a room with a broken AC. The hotel staff was standing there and he refused to help us change the room. Aldo heard us calling him but we had to wait over 20 min for him to come up. The staff only helped when Aldo gave his commands. We had reached out to the agency after the incident and Aldo had only tone down a little with his behaviors and punishments for us. We had contemplated ending our tour early but we were so far away from Cancun. We didn't know what to do. We decided to endure for the remaining 3 days and informed the agency that we were worried about our safety. We also told Aldo that he needs to play nice and that after 3 days, we will be out of your hair. We believed the agency had spoken to him and things had improved. We think he was afraid of losing his job because he started being nice and requesting selfies with us, so he can send them to his boss to prove everything was good. We played along, to be on his good side so we don’t get punished anymore. His harassment, bullying and punishments (no AC, try to scam us to pay for his lunch and hotel tax) had caused this whole experience to be very traumatic but we tried to not let him ruin everything. We still remembered all the other nice people we had met and the rich history and culture we learned about Mexico. We really hope by sharing our experiences we can help others.
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  Trip date: April 2025
• J

  Jennie

  · March 7th, 2025
  This tour was spectacular! It hit many of the Mayan pyramids I wanted to explore in Mexico, though I have a few to return to in the future! The pace of the tour was comfortable, and the stop at the waterfall after visiting Palanque made it the best day of the trip. I was also lucky to catch Carnaval in Campeche. As to be expected, there was more driving towards the end of the trip returning to Quintana Roo. My tour guide, Aldo, was wonderful and shared a lot about Mexican history to understand more of the mixing of cultures in the country.
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  Destination Services Mexico commented on this review

  Thanks for your comments Jennie, we will Aldo know too!
  Trip date: February 2025
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  Matthew

  · February 4th, 2025
  This trip had a nice balance of guided time and free time. There were cultural enrichment activities that gave a nice taste of life in Mexico. The hotels were clean and safe. There is a lot of driving the last days of this trip. Our guide Miguel had the education and experience to make this an exceptional tour. I would highly recommend this tour over a large group/bus tour. Thank you Miguel for making our trip both wonderful and educational.
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  Destination Services Mexico commented on this review

  We are glad you had a great time Matthew!
  Trip date: January 2025
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  Waltraud

  · November 30th, 2024
  The trip was very interesting and a bit adventurous. We saw a few different very interesting Mayan archaeological sites, diffrent Mexican cities and areas and went on an adventurous boat trip where we saw wild animals such as birds and crocodiles. One of the things that could be improved for the tour are some of the hotels. The hotel quality varied in different cities. For example the hotel on arrival in Cancun was very nice. Others weren’t that comfortable especially in Valladolid. Unfortunately the room had a bad moldy smell in the air and therefore it as hard to sleep and rest. I was glad we only spend one night their. All in all it was a very interesting good trip.
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  Destination Services Mexico commented on this review

  Thank you for your comments! We will look at the hotel you mention.
  Trip date: November 2024
• LG

  Lorena

  · October 31st, 2024
  Fantastiic tour to see Unesco protected Mayan ruins, with a great guide to provide you with historical context, we loved all places, with our favourite city stays were Valladolid, Campeche and Palenque. Our tour guide Miguel was fantastic!
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  Destination Services Mexico commented on this review

  We are so glad you enjoyed your adventure with us!
  Trip date: October 2024
• MT

  Mary Katherine

  · August 13th, 2024
  The tour was different than I had expected. We were with a different group Of people every day, and at times, we were the only ones with the tour guide. Our guides spoke English well and were knowledgeable about our area. They were never late, and we always felt safe wherever we went.
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  Trip date: August 2024
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  Sabine

  · August 12th, 2024
  It was a private tour- just us 4 and with Miguel our guide and Edgar our driver. Everything was perfectly organized with clean and save hotels. Evenings we always spent walking into town/ surroundings to have dinner. The tour itself is amazing - great sights. Expect a lot of driving the last days. It helps to speak a few words of Spanish ( Edgar did not speak English) and to be a bit more independent in the evenings.
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  Destination Services Mexico commented on this review

  Thank you for your comments Sabine! We are very glad you enjoyed your experience with us. Kind regards, DS Mexico
  
  Trip date: August 2024
• SM

  Steven

  · July 18th, 2024
  Aside from the fact that destination services have me the wrong phone number for my guide and that they would not respond when called; everything went mostly well. I was only able to communicate with destination services only via Tour Radar. The guide was very knowledgeable and the driver was on time. The hotels were mostly good.
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  Destination Services Mexico commented on this review

  Dear Steven, Thank you so much for your comments which will be passed along to the rest of the team to take matter into consideration. Kindest regards, DS Mexico
  
  Trip date: July 2024
• TG

  TRACY

  · June 6th, 2024
  The tour was great. The guide was very well informed regarding the Mayan civilization and the driver did a great job. The accommodations were good and the food was great. Realize that all of the areas that are on the tour (and all of the Yucatan Peninsula) you will be getting a lot of sun and it is hot there. Bring a light colored yet thick enough to block the sun umbrella and sunscreen. A hat is also recommended when not using an umbrella. The tour guides do their best to get you to the sites early before the crowds and the heat.
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  Destination Services Mexico commented on this review

  Thank you Tracy for all your comments and tips for fellow travellers1 We are so glad you enjoyed your trip with us. hope to see you again soon! DS Mexico Team
  Trip date: June 2024