Destination Services Mexico

Thank you very much for your comments. We greatly appreciate your information; we believe it's possible to let us know which hotels didn't have air conditioning. We'll follow up with your comments. We wish you many more trips. Destination Services Mexico

Thank you for sharing your experience with us. We sincerely apologize for the discomfort and distress you endured during your tour. Your safety and well-being are our top priorities, and we take your feedback very seriously. We also understand that the Mexican culture often emphasizes open friendliness and attentiveness, which may sometimes be interpreted differently. Please know that there was no intention to provoke any harassment or discomfort, and we regret if any misunderstandings contributed to your experience. Since you were the only two remaining guests for the latter part of your tour, our staff aimed to provide a personalized service, akin to a private tour. However, in hindsight, this may have been misinterpreted, and we apologize if it came across differently. Our intention was to offer you a tailored experience, and we regret if this was not perceived as intended. That said, we are deeply sorry that the behaviour of the tour guide did not meet your expectations and that your experience was overshadowed by these issues. We are currently investigating this matter thoroughly and will take appropriate actions to prevent such incidents in the future. Your candid feedback is invaluable in helping us improve our services and ensure a safer, more respectful experience for all our guests. Thank you once again for bringing this to our attention. We genuinely hope to have the opportunity to restore your trust in the future. Destination Services Mexico

Thanks for your comments Jennie, we will Aldo know too!

We are glad you had a great time Matthew!

Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet your expectations, especially after such a long journey. We understand how frustrating it must have been to arrive early after a 30-hour trip and not be able to check in right away. While early check-in is subject to hotel availability, we apologize if this was not clearly communicated in advance. We also regret any inconvenience caused by the language barrier and the perception that the hotel was not welcoming to international guests. Please know that we take all feedback seriously and will share your comments with both our support team and the hotel to ensure better clarity, service, and inclusivity for future travelers. We’re glad to hear that you enjoyed the tours, and we hope that despite the challenges, you were still able to make some good memories. Destination Services Mexico

Thank you Aaron! We will point out the language coverage issue with our team.

Glad you had a great time David!

We are so happy you had a great time! Thanks for the pictures!

Thank you for your comments! We will look at the hotel you mention.