Vio Travel

Thank you so much for taking the time to share your feedback! We're delighted to hear that you were pleased with the accommodations and the smooth transfers throughout your trip. It’s great to know that you enjoyed the tours in Melbourne and Cairns—Fitzroy Island is truly a gem! We appreciate your honesty regarding the Sydney tour; We will definitely review the experience and work on adding more value to it. As for the Great Barrier Reef—you’re absolutely right, it's definitely worth a dedicated trip! We'd love to help you plan your return to Australia whenever you're ready for the next adventure. ???? Warm regards, Noemie

Hello Tiffany! Thank you so much for your kind words! We're thrilled to hear you enjoyed the hotels and their locations, and that Taka and Shin made such a great impression—they’ll be so happy to hear your feedback! We're also glad the e-bikes added to your Hiroshima experience. We truly appreciate your recommendation and hope to welcome you on another adventure soon! Kind regards, Noemie

Thank you so much for your kind words! We're thrilled to hear you loved the tour and found it affordable. Your feedback means a lot to us and motivates our team to keep delivering great experiences. Hope to see you again soon! Warm regards, Noemie

Hi Simone, Thank you for your feedback. We're sorry the experience didn’t meet your expectations. Your booking was confirmed as a private tour for two travelers. The male traveler you mentioned booked independently, and no request was made to link itineraries, which is why accommodations and arrangements differed. The tuk tuk tour was correctly delivered as a self-guided ride with a driver, as described. To accommodate your concern, we extended the ride by 7 hours at no extra cost. The Chiang Mai hotel issue resulted from a misunderstanding during a cancellation inquiry, which was resolved promptly. Your package included one departure transfer; as you had separate flights, a second transfer required a fee and was communicated in advance. While there were occasional delays due to coordination with local partners, our team supported you daily and responded to all service requests. All services were delivered as booked. We’ve since updated our tour description to ensure even greater clarity. We appreciate your feedback and remain committed to delivering high-quality, reliable service. Best regards, Vio Travel

Hi Natalia, Thank you for your feedback. We’re sorry the experience didn’t meet your expectations. Your tour was confirmed as a private package, and the other traveler booked separately. There was no request to coordinate itineraries. At Vio Travel, we’re committed to delivering seamless experiences. Throughout your trip, our team provided full support — from adjusting your tuk tuk tour, managing multiple hotel transfers, to resolving real-time issues efficiently. The Day 12 upgrade to a premium Phi Phi Sunset Tour was made to enhance your experience, and we regret the lack of advance notice. One airport transfer was included per booking, and details were shared in advance. We’ve since updated the tour description to ensure even greater clarity. While all services were delivered as booked, we appreciate your feedback and remain committed to continuous improvement. Best regards, Vio Travel

Thank you so much for your wonderful and detailed feedback! We’re thrilled to hear that your TourRadar experience was smooth, well-organized, and enjoyable from start to finish. It’s fantastic to know that all your travel components—from hotel vouchers and train tickets to the various tours—went off without a hitch. We’re especially glad to hear such positive remarks about your guides. Jay in Osaka, Panda in Kyoto, and Kana in Hiroshima clearly made a strong impression, and we’ll be sure to pass along your kind words to them. Your suggestion regarding the tour paperwork is well noted—ensuring earlier delivery is something we’ll definitely look into to help reduce any pre-trip stress for future travelers. We’re also pleased that the flexible Shinkansen tickets added value to your journey. Thank you again for sharing your experience, and we hope to welcome you on another adventure soon! Warm regards, Noemie

Hello Stanley! Thank you for your wonderful feedback! We're thrilled to hear that your tour went smoothly, and that Noemie was able to assist you promptly. Providing excellent service and ensuring a great experience for our guests is always our priority. If you ever plan another trip, we'd be happy to help again. Wishing you many more wonderful adventures! Kind regards, Vio Travel.