TUI Italia

Hi Carol, many thanks for your detailed feedback which will help us improve our tours to make them even more special. We are really thrilled that everything went so well and that we were able to give you a dream vacation. Thanks also for the detailed hotels review. The Futura Congress is officially a 4-star hotel and is one of the few hotels near the airport, and we don't normally recommend it for stays in Naples. We complied with your request for a hotel near the airport to rest before the tour. The So Lifestyle in Sorrento has a very good rating of 4.3/5 on Google and 8,6/10 on booking.com but we can understand that you prefer a more charming and more central hotel. We apologize if the captain spoke very little English, but you will agree with me that the beauty of the places you saw did not need much explanation. We hope to welcome you back to Italy soon for another fantastic adventure with us! Our best regards Emanuela and Yvonne - Tui Italia team

Hello Mario, thank you for your feedback. We hope you enjoyed your stay in Milan, despite one last-minute change we had to make due to heavy rain. Kind regards, Ilaria Tui Italia team

Hello Lorae, thank you so much for your star review! We’re thrilled to hear that you had a great experience with our team. Your kind words mean the world to us, and we can’t wait to welcome you back again soon!

Hello Carol, We're thrilled you had a 5-star experience! Thank you for your glowing review and your trust in us. I hope you will choose us again in the future. Best regards, Yvonne and Emanuela - Tui Italia Team!

Hello Mrs Emilia, thank you for your feedback. We are glad that you enjoyed your stay in Milan. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team

Hello Mr Stephens, thank you for your feedback. We are glad that you enjoyed your stay in Apulia Region and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team

Good day Mr Foschio, thank you for your feedback. We are glad that you enjoyed your stay in our beautiful land and you had memorable experience of your trip. I will take your notes about the hotels in Maiori and Naples into consideration for the next reservations. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team

Dear Ibrahim Emre, thank you for your feedback on our tour. All feedbacks are important to help us improve. As I've already explained you in the chat of your booking, hotel Ramapendula is officially classified as a 4* hotel according to Italians regulations. In Italy, a 4-star hotel must meet certain standards of service, quality, and comfort. These include, among other things, minimum room and bathroom sizes, reception, cleaning, and catering services, as well as the presence of qualified staff and additional services such as parking and luggage storage. This hotel has a score of 8.3/10 in booking.com and 3.8/5 in tripadvisor, so it is considered a very good hotel. We are sorry it didn't meet your expectations in terms of facilities. HACCP controls in Italy are very strict and every company must guarantee the required standards for hygiene and food safety. I regret to inform you that the tour you purchased is a self-drive, which means no activities, guided tours, or other services are provided. The self-drive includes only hotel accommodations and a car rental. It's important to carefully read the tour's inclusions before purchasing, which are clearly indicated on the tour's page. If you had wanted guided tours and activities, we could have suggested our private tours or customized the one you had chosen by adding these services at an additional cost. The communication in the booking page conversation is always clear, but you didn't ask any questions before booking. We would have been very happy to clarify your doubts regarding the activities not included (I've explained to you after you have confirmed the tour). We're sorry the tour didn't meet your expectations, but you need to be aware of what you're purchasing because you got exactly what you booked: a self-drive, not a guided tour. I hope that next time, even if you don't book with us, you'll ask the necessary questions to understand your needs and best advise you on the right experience. Kind regards Emanuela Tui Italia team

Good day Mrs Glickman, thank you for your feedback. We are glad that you enjoyed your stay in Taormina and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team

Good day Mrs Rogers, Thank you for your feedback. We are glad that you enjoyed the overall tour with us and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Giusy Mastellone, Tui Italia Team