- Number of tours
- 60
- Age Range
- 2-99
- Number of reviews
- 116
- Response rate
- 100%
- Response time
- within 1 day
TUI Italia Reviews (117)
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John
Written on August 9th, 2025We loved the convenience of having everything booked and organized before we arrived. One of the hotels wasn't to our liking (not a convenient location, strange…Read moreTUI Italia commented on this review
Hello Mr Stephens, thank you for your feedback. We are glad that you enjoyed your stay in Apulia Region and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia TeamROBERT
Written on July 27th, 2025WOW....Doesn't accurately describe my Almalfi coast holiday. I traveled alone and was treated like a Prince! I was privately chauffeured by drivers who were pro…Read moreTUI Italia commented on this reviewGood day Mr Foschio, thank you for your feedback. We are glad that you enjoyed your stay in our beautiful land and you had memorable experience of your trip. I will take your notes about the hotels in Maiori and Naples into consideration for the next reservations. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team- IK
IBRAHIM EMRE
Written on July 25th, 2025The hotel we stayed in for 4 nights was advertised as a “4-star” property, but this is completely misleading. At best, it barely qualifies as a 3-star facility.…Read moreTUI Italia commented on this reviewDear Ibrahim Emre, thank you for your feedback on our tour. All feedbacks are important to help us improve. As I've already explained you in the chat of your booking, hotel Ramapendula is officially classified as a 4* hotel according to Italians regulations. In Italy, a 4-star hotel must meet certain standards of service, quality, and comfort. These include, among other things, minimum room and bathroom sizes, reception, cleaning, and catering services, as well as the presence of qualified staff and additional services such as parking and luggage storage. This hotel has a score of 8.3/10 in booking.com and 3.8/5 in tripadvisor, so it is considered a very good hotel. We are sorry it didn't meet your expectations in terms of facilities. HACCP controls in Italy are very strict and every company must guarantee the required standards for hygiene and food safety. I regret to inform you that the tour you purchased is a self-drive, which means no activities, guided tours, or other services are provided. The self-drive includes only hotel accommodations and a car rental. It's important to carefully read the tour's inclusions before purchasing, which are clearly indicated on the tour's page. If you had wanted guided tours and activities, we could have suggested our private tours or customized the one you had chosen by adding these services at an additional cost. The communication in the booking page conversation is always clear, but you didn't ask any questions before booking. We would have been very happy to clarify your doubts regarding the activities not included (I've explained to you after you have confirmed the tour). We're sorry the tour didn't meet your expectations, but you need to be aware of what you're purchasing because you got exactly what you booked: a self-drive, not a guided tour. I hope that next time, even if you don't book with us, you'll ask the necessary questions to understand your needs and best advise you on the right experience. Kind regards Emanuela Tui Italia team - SG
Sharon
Written on June 30th, 2025I really enjoyed the hotel meditaranneo it was really nice especially the pool and gardens and staff - and it was very close to curso umberto. I enjoyed the Mt …Read moreTUI Italia commented on this reviewGood day Mrs Glickman, thank you for your feedback. We are glad that you enjoyed your stay in Taormina and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team - LR
Lynn Margaret
Written on June 10th, 2025I had so much fun every day! Principle Di Napoli is perched high above the clouds overlooking the most amazing scenic coast with first class food that I enjoyed…Read moreTUI Italia commented on this reviewGood day Mrs Rogers, Thank you for your feedback. We are glad that you enjoyed the overall tour with us and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Giusy Mastellone, Tui Italia Team Nolane
Written on June 8th, 2025Everything was very well explained, we had a great time on our honeymoon with my partner. The hotels were also well chosen, our favorite being the stay in Cort…Read moreTUI Italia commented on this reviewCiao Nolane, thank you for sharing your experience with us! We are thrilled to hear that you had a great time in Italy. We look forward to welcoming you back soon! Tui Italia TeamAnna
Written on June 2nd, 2025Visiting Sorrento was absolutely amazing. This tour was great. I had a few hiccups with communication for the excursions. Other than that fantastic job really…Read moreTUI Italia commented on this reviewHi Anna, thank you so much for your feedback. We always try to do our best to assist our customers on the spot and we are grateful you enjoyed your stay in Sorrento. We hope you will join us for further adventures in the future. Tui Italia team.Roger
Written on June 2nd, 2025Everything went according to plan. Good car (Avis). Good quality hotels (although Hotel Santa Gilla a bit out of the way and with poor front desk service). Over…Read moreTUI Italia commented on this reviewCiao Roger, thank you for sharing your experience with us! We are thrilled to hear that you had a great time in Sardinia. We look forward to welcoming you back soon! Tui Italia Team- ET
ED-
Written on May 31st, 2025TUI Italia provided exceptional service to our clients, going above and beyond the agreed arrangements. Their team remained available 24/7 to ensure our guests …Read moreTUI Italia commented on this reviewHello Ed, I am so happy to read these words. We always try to do our best to assist our customers on the spot and we are grateful they enjoyed our beautiful land. We hope you will join us for further adventures in the future. Tui Italia team. Erich
Written on May 26th, 2025The tour was absolutely beautiful. South Sicily is a must visit at least once in your lifetime. From charming little towns to stunning beaches, every stop felt …Read moreTUI Italia commented on this reviewHi Erich, thank you for sharing your experience with us! We are thrilled to hear that you had a great time in Sicily. We look forward to welcoming you back soon! Tui Italia Team
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