Prague, Vienna and Budapest (All Summer And 26/27 Winter Onwards)

Customer Reviews

• KS

  Kathryn

  · June 18th, 2024
  Buyer beware. A friend and I booked the Prague, Vienna, Budapest tour for December 2023. We planned for months and noted from other reviewers, that many not-to-be-missed sights were either optional experiences for extra money or not included at all. A half day excursion to another city was switched a month before the trip causing us to scrap careful plans for the other half day. Our reception in Prague consisted mostly of the tour director giving information in a crowded and noisy hotel lobby while other guests checked in. We were told we needed to decide on upcoming optional experiences that evening. We asked about seeing St. Vitus Cathedral and we were told that it had been closed for several weeks. We looked into it ourselves. Turned out it was open and had been although we had to purchase our own tickets. Dinner out was delicious. The next morning, the optional boat trip for the afternoon was cancelled. Turns out, a certain number of people have to sign up to go so anyone who was interested in that would have to scramble and figure it out on their own at the last minute. At the palace complex, we were turned over to a local guide. It was a very crowded and snowy Saturday morning with hundreds milling around the area. Our guide proceeded to flip up his dark hood and walk through all the tourists without a backward glance as we tried to keep up. It was difficult to hear him on our radios. He expressed irritation when we said we couldn’t easily see where he went and dismissed our suggestion that he could have a tall Trafalgar sign for us to follow. The “tour” only consisted of walking around outside for about 30-40 minutes as he gave information. We never entered any of the historic buildings/cathedral which is the highlight of Prague. We stayed behind the group to use our purchased tickets to access all of the sights. St. Vitus was gorgeous. Unfortunately, inside a different building, I fell on the slippery floor, dislocated and broke my wrist. I had to go by ambulance to the hospital. The tour director came for a short while but doesn’t speak Czech so he left while I dealt with staff and medical procedures. The next day, the tour group went to Germany for the day while we spent hours trying to figure out how to get home so I could see a specialist. Since we had booked our airline tickets, we were on our own to make all travel arrangements. Hotel staff were marvelous and helped me find a doctor who could come to the hotel to prescribe pain meds and we flew home the next day. Thankfully we did buy the travel insurance. We decided that since we had already done so much research, we would try the Christmas markets in Vienna and Budapest again this December. But after such a disappointing experience, we are not definitely not doing this or any other tour with Trafalgar!
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  Trafalgar commented on this review

  Thank you for your feedback. We are sorry you did not enjoy your travel experience with us. Your review is important to us and has been shared with the relevant departments for review. Even though you may not choose to travel with Trafalgar again, we... Show more
  Trip date: December 2023
• A

  Ann

  · September 20th, 2023
  We recently completed a 7 day tour. Our guide was Paul and our driver was Jimmy. It was an excellent tour. Paul was very informative. Jimmy was a great driver and second chair to Paul. The local guides were great. It was nice having the same guide the entire time we were in a given city. The only issues I have were outside our guides control. Our welcome dinner service was VERY slow given the tour group were the only ones on the restaurant. We also were not given enough time to explore. That was also my fault because I went on all the optional experiences. If you go don't miss the concert in Vienna or the Budapest parliament building tour. Both amazing. I really do want to give a shout out to Paul. I don't know how he can herd all the "cats" and still have a smile on his face! He managed to not lose anyone. This was our second trip with Trafalgar and we will be planning another one.
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  Trafalgar commented on this review

  We always love hearing from our frequent travellers while they explore the world with us. We thank you for your kind comments regarding our Travel Director as we recognise that no one knows how to create a better experience for our guests than our... Show more
  Trip date: September 2023
• S

  Susan

  · August 31st, 2021
  Don’t do business with Trafalgar! They will cancel your tour and keep your money. They will issue a useless voucher. Their insurance is also useless! What a rip off!
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  Trip date: June 2020
• JR

  Jessica

  · January 7th, 2020
  Absolutely fantastic tour guide who added to the gorgeous cities that we saw.
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  Trafalgar commented on this review

  Thank you for putting through such great feedback as well as your lovely photos. At Trafalgar, we put careful thought into the creation of our itineraries to ensure that our guests are able to capture each country's unique culture and history.... Show more
  
  Trip date: December 2019
• L

  LolaMitchell

  · May 12th, 2019
  This was an amazing trip to a fascinating part of the world. Thanks to Carolyn who was a wonderful tour director, experienced with Trafalgar, knew the areas of the tour well, very helpful, fun to travel with her. Thanks to our great driver, Zoltan, for taking us safely through our days on the road. The local guides were terrific, their knowledge of their home cities seemed never ending. My second tour with Trafalgar and recommend them to all travellers.
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  Trafalgar commented on this review

  It's always great to have a returning guest share their feedback, as they are aware of the high standards to expect from a guided holiday with Trafalgar. Still, we are delighted to read that the Prague, Vienna and Budapest trip was so fantastic; and... Show more
  
  Trip date: April 2019
• NL

  Nathalie

  · January 14th, 2019
  Nice tour with great guide and driver. Some days the return to the hotel seemed unnecessarily early. Some meals were very good, some were very average though at a nice location. Local guides varied from average to excellent.
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  Trafalgar commented on this review

  Thanks for sharing your feedback with us here at Trafalgar. We always like to know where we’re going right and where we could be making improvements. It disappoints us to learn of the aspects of your trip that did not live up to your expectations. Your... Show more
  Trip date: January 2019
• AC

  Annette

  · December 7th, 2018
  In my opinion, this tour is on the pricey end. It is not much of a tour, I will say it is more of a convenient travel where they take you from Prague to Budapest and threw in a free walking tour in each city and a short museum visit before opening time (short as the guide only have time to explain 3 items). It is good if you are happy to explore the city on your own, else it gets even more costly if you take up all or few of the optional tours they offered. Some optional tours were good and some were pretty average and quite rushed. Our travel director was pretty average too. Didn't seem very interested to get to know us and not as friendly as others I've encountered on different tours. Go for this tour if you happy to pay that price and explore on your own, else you might as well go for the usual full blown Trafalgar tours that are packed with activities.
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  Trip date: November 2018
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  Stephen

  · December 3rd, 2018
  Avoid this operator. Even the most trivial thing is an option, leaving you with a $1000 extra bill at the end. Take a walk downtown? It's an option and will cost 50 Euro each. DO NOT purchase their insurance. They operate their own insurance. It is a rip off and they will not pay under any event. They will run you around for months and then not pay. The tour director seems like he is there is there for the first time. Meals are provided by the lowest bidder. We have been on a bunch of tours like this and this was the worst overall. We are done with Trafalgar.
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  Trip date: October 2018
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  Allison

  · October 21st, 2018
  Our trip was a family trip of 17 adults , and Greg did a great job at looking after us. Everything was so well organised and he always had a smile and laugh that was infectious. Greg was a highlight of the trip. There were no issues on the trip and everything ran very smoothly. All in all a fabulous trip
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  Trip date: September 2018
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  ThibaultdePolignac

  · October 13th, 2018
  The tour was very well organise and managed but what really mad it extra special was our guide Greg. His passion and love for what it does carries through out the entire journey. He communicated very well managing everyone’s expectations always, knew his subject and had always valuable tips and info for each place we visited. There is no doubt this tour was a success greatly because of his input attention to details and high energy!
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  Trip date: October 2018