Mount Toubkal Trek

Customer Reviews

• KR

  Kelly

  · September 23rd, 2024
  We actually did not get to go on this tour. Due to unavoidable conflicts we were not able to go. We contacted Intrepid multiple times leading up to the trip to see if we could take a credit for another trip instead of cashing in on the insurance policy. Literally no response from them until the day we were supposed to leave. I can't attest to the actual trips but the administration is not great. Along with the lack of communication or just "automated emails", they sent us the attestation form of our physical fitness the day we were to leave for the trip (would think that would need to be done when you first book the trip). When we first booked the trip, I tried desperately to get anyone at Intrepid to send me an itinerary of the trip add-ons or what the heck was included in the add-on. For example a bike ride was offered as a day add-on after the trek but no one could tell me where the bike ride went or what it included.....just that I could pay to add it on. Based on this customer service, I would not book an Intrepid trip again. I think the company is too large with too many trips to provide quality customer service.
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  Intrepid Travel commented on this review

  Hi Kelly, we are very sorry to hear that you had a negative experience with our sales team throughout your booking process. We would be very interested in helping to sort out the issues you experienced with the booking process as we are always looking... Show more
  Trip date: September 2024
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  Thomas R

  · September 18th, 2019
  The tour was fabulous, from the organisation to the food, from the sights to the scenery. Mo, our tour leader, was top notch - really friendly, knowledgeable about his country and culture, and a great companion on the trek. I had one of my most memorable adventures.
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  Trip date: June 2019
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  Rory H

  · September 18th, 2019
  Moe' was an excellent guide, super helpful, friendly, generous and flexible to all the group. Expertly guided and assisted us through the mountains. Meals were good and never a problem for being vegetarian. Accommodation was good.
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  Trip date: June 2019
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  Pete C

  · September 18th, 2019
  The trek we did was fantastic, and more to the point our guide, Mohammed (Mo for short), was absolutely amazing.
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  Trip date: June 2019
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  Cheryl F

  · September 18th, 2019
  Tour was value for money, well organised, the food provided was good and our group leader was fantastic. I got sick on the trip and the tour leader checked up on me and helped where he could
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  Trip date: June 2019
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  Caroline J

  · September 18th, 2019
  Climbing Mount Toubkal was amazing but not necessarily a trip for everyone! I loved spending time in Marrakech but again feel it is an acquired taste.
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  Trip date: June 2019
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  Wendy C

  · September 18th, 2019
  Tour guide was approachable and organised. Very friendly. Able to follow the schedule with flexibility. I liked the guidance of what to do in ones free time. Excellent foods provided - too much - portions should be smaller to avoid waste. Excellent variety of food. Youssef was an excellent guide - both in the city and on the mountains. Great to have a second mountain guide also which provided reassurance for the team. Excellent trip. Thank you
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  Trip date: May 2019
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  Tzehaye S

  · September 18th, 2019
  Great first experience, great travel guide, great pace of walk, great knowledge of the tour guides
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  Trip date: May 2019
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  Magdalena B

  · September 18th, 2019
  Very well organized trip. The trip description matches the experience. Good value for money. Fantastic tour guide and support staff, who made this trip an amazing experience. I felt very safe during hiking in the mountains. Very professional and friendly stuff.
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  Trip date: May 2019
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  Matthew

  · June 11th, 2019
  Can't fault this trip, or our guide, Lahcen....
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  Trip date: May 2019