Unforgettable Jordan

Customer Reviews

• ED

  Evtimia

  · March 25th, 2023
  We booked an 8 day tour « unforgettable Jordan » through TOURRADAR. EUROPAMUNDO was acting non-professionaly from the very beginning of the tour booking. First, it took them more than a week to confirm the booking. Then, I wasted days sending messages, asking questions without receiveing responses. Two days before the tour we still did not have details about where to meet the group/the tour guide. We only received them after contacting directly TOURRADAR. For the additional pre-tour night accomodation EUROPAMUNDO requested 120euros per person per night. We refused this accomodation and booked a night in the same hotel for 65 euros per room per night. Despite the tour agreement EUROPAMUNDO was refusing to provide transfer from the airport to the hotel on the pretext we were arriving a day earlier. The real reason was we did not agree to be ripped off with 240 euros accomodation. Again, we had to call directly TOURRADAR to get the tranfer. On site, the tour started in full chaos. The group was separated in different hotels, and time was wasted to collect everybody. EUROPAMUNDO provided one bus for two different groups – one English speaking, the other – Spanish speaking. Only on the fourth day, after mass protests and phone calls we had separate buses. The itinerary has been modified several times – we never visited LOT’S CAVE and SHOBAK ; we went to Wadi Rum first and to Petra the next day, thus spending additional 6 hours travelling back and forth. The 4x4 vehicle used in Wadi Rum was in a deplorable state - we were lucky that nobody got hurt while getting in-out the car, as there was no step and we had to jump to the ground. I don’t want to comment on the very poor performance of our tour guide.
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  Europamundo commented on this review

  Hi. Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your tour with Europamundo. We understand your frustrations with the booking process, communication, accommodation, and the tour's organization. We will... Show more
  Trip date: March 2023
• MA

  MERCEDES DEL CARMEN

  · June 11th, 2022
  The tour allowed us to get to know the main places in Jordan and have a complete vision of the country. To get to Lot's Cave, the guide suggested doing it with a car, but when getting off it, we had to climb more than 200 steps on foot, of which the guide did not know because he had never been there and it is an important fact to mention for those with reduced mobility. In Betania we spent more than 40 minutes in a souvenir shop but later on the Jordan River the guide said that we didn't have time to see the Orthodox church. We were able to enter at the insistence of the group. We were not told that we could dive into the Jordan River to bring towels and change clothes, other tourists did. The visit to Jerash was very interesting and surprising for the conservation of the ruins. In the Wadi Rum camp it would have been enough to prepare a handbag. This would have avoided loading and unloading the suitcases of all passengers, speeding up the transfer. The camel ride was 45 minutes according to the itinerary but only of 15 according to the guide. Given the claim of several passengers with the agency, it was carried out as indicated. In the Dead Sea, a brief explanation of how to apply the mud to take advantage of its properties would have been good. Excellent Holiday Inn hotel on the Dead Sea. /=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/= El tour nos permitió conocer los principales lugares de Jordania y tener una visión completa del país. Para llegar a la Cueva de Lot el guía sugirió hacerlo con un auto pero al bajar del mismo hubo que subir a pie más de 200 escalones de los cuales el guía no sabía porque nunca había ido y es un dato importante mencionar para aquellas personas con movilidad reducida. En Betania estuvimos más de 40 minutos en un negocio de souvenirs pero después en el río Jordán el guía dijo que no teníamos tiempo para ver la iglesia ortodoxa. Pudimos entrar ante la insistencia del grupo. No nos avisaron que podíamos sumergirnos en el río Jordán como para llevar toallas y ropa para cambiarse, otros turistas lo hicieron. La visita a Jerash resultó muy interesante y sorprendente por la conservación de las ruinas. En el campamento de Wadi Rum hubiera sido suficiente preparar un bolso de mano. Esto hubiera evitado el bajar y subir las valijas de todos los pasajeros, agilizando el traslado. El viaje en camello era de 45 minutos según el itinerario pero solo de 15 según el guía. Ante el reclamo de varios pasajeros con la agencia, se realizó de acuerdo a lo indicado. En el Mar Muerto hubiera estado bien una breve explicación de cómo colocarse el barro para aprovechar sus propiedades. Excelente el hotel Holiday Inn en el Mar Muerto.
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  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: April 2022
• 

  MARIA

  · June 11th, 2022
  The tour allowed us to get to know the main...
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  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: April 2022