Basque Country from Madrid

Customer Reviews

• Evrim

  · April 28th, 2025
  I did not give this tour a five star rating because of my experience in Spain and Portugal , not because of my experience in Morocco. Morocco with Ayoub was amazing. He is such a talented tour guide for his English visitors. I did get to meet all the tour guides and bus drivers (which are all amazing)! I felt like I was in a family. I have to say Morocco was amazing. I loved that week the most! I can not recommend it enough. There was one hotel in the itinerary that is not the best in Morocco (WiFi issues and did not like the food that much) but trust me, Ayoub makes up for it! He made sure we were always safe and the "yalla yalla, let's go". Spain and Portugal you need to explore for yourselves... the tour guides do not show you much. They felt not guided at all. Not many words to say there...
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• TC

  · April 26th, 2025
  ⭐ Tour Review and Europamundo It’s important to give an honest review to help future travellers make informed decisions. During the tour, we experienced multiple guide and bus changes—probably a dozen guides in total. The tour was conducted in both Spanish and English. Usually, two guides took turns speaking in each language on the bus. Because of this setup, one fellow English-speaking traveller mentioned she would never use this company again. Personally, I didn’t mind and was fine with the arrangement. As with most tours, minor issues did occur, but the guides handled them professionally. Overall, I had a good experience. Would I travel with Europamundo again? Yes. ⸻ ⭐ TourRadar Review – Caution Advised (1 Star) This rating is for TourRadar, the booking platform—not the tour itself. TourRadar acts as a middleman between travelers and tour operators. When things go smoothly, all is well. But if something goes wrong, you’re often left to deal with it on your own. I’ve completed four tours through TourRadar—three were Ok. However, my Sri Lanka tour with Mango Vacations was a disaster. For weeks, the operator didn’t respond to my questions about pickup arrangements. Then, just one week before departure, they finally replied, saying the tour could not go ahead. They offered a last-minute change to the itinerary or the option to cancel—with this I lost my already-booked flights fare. It was a textbook bait-and-switch tactic, be it intentionally or otherwise. The operator, Mango Vacations, advertises 17 different tours as having daily departures—which raises serious doubts about their actual capacity. If you’re a non-EU traveller or in a country where TourRadar doesn’t have a local office, you’ll have little to no consumer protection. Booking through TourRadar is a gamble: if everything works, great. But if anything goes wrong, you’re on your own—they expect you to deal directly with the operator.
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• Jayantha

  · April 30th, 2025
  We completed this tour a couple of weeks ago and thought of giving you some feedback. a) In terms of number of places and events covered during the tour was amazing and I enjoyed it very much. However, the early starts almost every day and walks in excess of 20,000 steps in some days was bit too much for elderly travellers in the group including my wife. Being a prolific waker, it was not a big issue for me though😊 Also, families with little kids struggled to get going in the morning. Many travellers were unaware of these conditions so, I would like to suggest that these conditions are spelt out clearly in Tourradar/ Eurpamundo broachers and website so that the travellers are aware of these conditions at the time of booking. Attached is the Tourradar broacher and it lacks these details. b) Tour guides who accompanied us were good overall. Gabriella Golian who accompanied us from the start of the tour in Rome to Innsbruck was excellent; probably the best guide I’ve come across in my past many travels all over the globe. Most of our travelling group members praised her friendly and caring attitude coupled with firm daily instructions not to be late and be respectful to the group. We had many delays since she left as the other two guides were bit too soft. Also, our driver Petrov kept the bus clean right throughout the journey from Rome to Innsbruck. Again, Gabriella reminded the tour group to keep the bus clean and takeaway all the rubbish on exit. Other two tour guides and the drivers failed to maintain a clean bus. Please pass this message to your tour guides for improvement. c) Hotels were generally OK but most of the hotels were below expectations for many travellers mainly due to the absence of a kettle to boil water and tea/coffee in the room. Most of my travel group was from tea-drinking countries. Only a couple of hotels had a kettle and tea bags in the room. Please consider this when selecting hotels. Overall, it’s was a very pleasant and positive experience for me. Look forward to travel with you again sometime soon.
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