European Extravaganza

Customer Reviews

• A

  AnupamVarma

  · July 14th, 2018
  Our tour guide Sophia Bucho was super awesome She went above and beyond to ensure that all travellers were safe, happy and gave great tips to see, do and eat around the places we visited She was also very clear in her communication, explained the places really well. We had fun Thanks Sofia
  Show more
  

  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: July 2018

  Review collected by Europamundo
• GW

  Gladys

  · March 25th, 2020
  Our tour began Wednesday March 11th. We had been checking our email every day as we expected the tour to be cancelled due to the C virus entering Italy. We knew that if it was us that cancelled we would not get our money back. As you know, we are quite disappointed that there was no driver with a Europomundo sign or our name on a card to pick us up. After walking up and down the arrivals area and getting Europomundo paged on the PA system, we had to pay for our own transfer to the hotel. Not impressed. The tour guides constantly changed our departure times in the mornings, not only in Zurich but in Paris. Because of our late departure time of 10:15am in Zurich, our city tour was cut short. Sure enough, we were unable to go up the Eiffel Tower bc it was closed and our Seine river cruise in Paris was cancelled as well. In the middle of our Paris tour, the guide announced the entire tour was cancelled. The only help we were given wS to call our country’s embassy if we needed help. We are thankful that after hours of waiting, we got a flight back home to Canada on Monday March 16th even though our tour wasn’t supposed to be over till Tuesday March17th It was very irresponsible for both Touradar and Europomundo to not cancel the tour before we left Canada. Are you giving refunds for the final hotel night we didn’t use in Paris and the entrance fee to the Eiffel Tower and Seine river cruise??
  Show more
  

  Europamundo commented on this review

  Hello, Gladys Williams I am so sorry about this situation, we are crossing by difficult times, and this is something could make this not much enjoyable. Our logistic department had to reschedule the tours in destination, according to the news were... Show more
  Trip date: March 2020
• JD

  Janna

  · October 20th, 2018
  Super unorganized tour- it wasn’t Sofia’s fault...
  Show more
  

  Europamundo commented on this review

  Hello Janna, receive a warm greeting from us. We regret very much that it seems that our operations are disorganized, in fact it is not, what happens is that according to the flexibility policies that we offer our clients, it is necessary to be changing... Show more
  Trip date: October 2018
• D

  DeborahJackson

  · August 8th, 2018
  I won’t be travelling with Europamundo ever again. Too disorganised for me. I can spend the same amount of money with other tour operators & not be left in unfamiliar cities & told “to make my own way back to the hotel”.
  Show more
  

  Europamundo commented on this review

  Hello Deborah, receive a greeting from us. We regret your comments and it makes us feel very bad that you have not considered your trip with us as a satisfactory experience. Know that this is never our intention, on the contrary, we work hard so that... Show more
  Trip date: July 2018