Rhine City Experiences 2025

Customer Reviews

• JH

  John

  · March 18th, 2025
  The A-Rosa Sena is a great river cruiser, modern, spacious and comfortable. Likes : All the staff are fantastic although I did find them to be misinformed at times. The food is great and I loved the buffet styled meals. Loved the 3 destinations, Rotterdam, Amsterdam and Utrecht and gives you a great taster if its worth visiting the cities. There was always some sort of evening entertainment. I really like that the review on the next day destination was in english and she really went out of her way to make sure we were well informed and had some sort of itinerary. Dislikes : COFFEE, coming from Australia we appreciate having a good quality coffee in the morning. The Coffee Machines that provides "speciality" coffee is only available when the bar opens at 11. I saw the exact same machines at all the hotels we stayed in Germany and available with your breakfast. Filtered / drip coffee was served at 7:30 and with breakfast and it was awful, I couldn't drink it, was far too strong. Staff advised this is a newly introduced policy as the coffee machines was available 24/7 on previous cruises. There was barista styled coffee available for a fee, we did not take advantage of this as it was expensive. There were so many complaints from passengers but kept being told that it was an instruction from the head office. Not sure why the ship management crew can't make a call to please their customers / passengers. WiFi is almost none existent. It was only really available in the bar and dining room. We were initially given 5 gig allocation and that seem to run out very quickly, then 3 gigs. Concidering we were off the the river cruiser during the day, we can't understand how we went through so much data and we had app and software updates turned off. Why limit the data? There were basic beers and a very average white and red wine available. For cocktails, spirits and barista style coffee was either extra or you could purchase a drinks package for an extra 19 Euros per day. It would have been great it some of the landmarks were called out as we cruised along the river, even if it is broadcasted in the general areas. Perhaps they can install a public announcements for the captain / First officer instead of them having to come down to the customer service area to provide updates. I just felt like there was continuous gouging, always something that we needed to pay extra for which really made it feel like we were on a budget cruise.
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  A-ROSA commented on this review

  Dear John, thank you for taking the time to leave a review for your cruise with A-ROSA SENA! We're happy to hear that you enjoyed this beautiful ship and that our wonderful crew made your cruise special. Our concept is based on having the choice of... Show more
  Trip date: March 2025
• 

  Colm

  · November 20th, 2024
  We were not aware when we booked the cruise that we would be the only two non-German-speaking people on the ship. Tour Radar should have emphasised this in its advertising. All the announcements were in German, as were the entertainment and activities. Luckily, Stephanie, a senior crew member with impeccable English language skills took excellent care of us from the moment we came on board until we left. Most of the bar and kitchen staff also seemed to speak English which was also a help. The trip got off to a poor start with the passengers having to be bused from Cologne - where we were supposed to begin the cruise - to Nijmegen in Holland. We were told this was because of the ship having developed engine difficulties which upset the schedule. We were only informed of this when we arrived at the Cologne pick-up point to begin the cruise. The bus journey took over 3 hours, partly because the Czech bus driver kept getting lost. We had endured a long bus ride and missed a large stretch of the River Rhine which we had greatly been looking forward to. When we returned to Cologne along this stretch it was during the night so there was no opportunity to reclaim the lost experience. As far as I am aware, there was no offer of compensation made to the passengers regarding this significant loss. Certainly, we did not receive any such offer. To end on a positive note. The cabin was lovely and the food was varied and tasty throughout the cruise. All the staff on the ship were friendly and efficient as well. In particular, Stephanie's kindness and helpfulness was a true highlight that we will always remember.
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  A-ROSA commented on this review

  Dear Colm, thank you for your review, we really have a wonderful crew from all over the world who work hard to take good care of our guests. A-ROSA is a German river cruise line and is popular with German guests. However, this is also why we have many... Show more
  Trip date: November 2024