Customer Reviews

• JR

  Janet

  · December 10th, 2024
  The Tour Director Atakan was very friendly, informative and outgoing...made the Tour very fun.
  Show more
  

  Costsaver commented on this review

  We appreciate your feedback and are pleased you had an exceptional experience during your tour with us. It is a matter of great pride for us to have team members who are indeed an asset to our company and are committed to providing the best possible... Show more
  Trip date: November 2024
• KL

  Karen

  · October 14th, 2024
  Don’t know how a 2 star company can hire and keep 5 star employees. The driver, Jose & Tour Director, Rachel, were excellent. Jose is an amazing driver who skillfully navigated tiny streets and kept us safe. He maneuvered the bus with incredible finesse. Rachel is knowledgeable, friendly, and her charming upbeat nature set the tone for our tour. She spoiled us with many treats that reflected the culture of places visited. She and Jose had a great rapport and their wit and humor only made things better. The tour itself was very disappointing. The ambitious itinerary disappointed because many of the stopping points were very short (an hour or so) and did not allow any in depth experience. For example, Fatima-the reason we chose this tour was 2 hours or less) and it was not possible to visit this shrine with any sense of reverence or to even see everything there. It was a frenzy of buying candles, lighting, praying. Mass was being said but I could only spend a few minutes there. Also had to make a mad dash t find souvenir shop and purchase items to bring home; holy water bottles and then try to fill them and run back to the bus. I have been on several European tours and never had to manage my own luggage. If I had known in advance, I would not have booked the tour because at 77, handling luggage is too much. In Malaga, we had to take our luggage up and down a very steep cobblestone incline. Even though the driver got us as close to the location as he could park, it was a nightmare. I tore a ligaments in my leg doing this and it pretty much ruined any further enjoyment of the tour because of the pain and restricted mobility. I am still being treated and have impaired mobility at home. The hotels were just OK. Some not so good -for example the first one with lime green decor, frozen in the 60’s or 70’s. It was worn out and too far from Barcelona to be accessible. The other hotels were typical of those catering to large groups-adequate, but showing their wear. The hotel staff in all the hotels was top notch. I could go on-but you get the idea.
  Show more
  

  Costsaver commented on this review

  Thank you for taking the time to provide us with your feedback. As a company that takes pride in creating unforgettable moments and memories, we are delighted you enjoyed your time with the On the Road Team and this incredible itinerary. We are... Show more
  Trip date: September 2024
• IR

  Ida

  · October 5th, 2024
  Rachel was kind, helpful and intelligent. The local guides were interesting and informative. As well as eager to answer questions. The itinerary was very rushed with little written explanation of the time allowed for each excursion. Most disappointing of the entire trip, was the little time that was needed in Fatima.
  Show more
  

  Costsaver commented on this review

  Thank you for sharing your review with us. We truly appreciate your feedback regarding your experience with us. We are thrilled to hear that our Travel Director enhanced your guided vacation. Thank you for choosing to travel with us.
  Trip date: September 2024
• AS

  Ashlee

  · September 17th, 2024
  This tour is fairly fast paced (as expected) to give a glimpse of different areas of Spain. Some more time/places in Portugal would be nice. Hotels were clean and comfortable, however, typically out of all the main cities meaning additional costs and time in taxis or public transport to go and explore in limited free time. Hotel dinners were poor to average standard.
  Show more
  

  Costsaver commented on this review

  Thanks so much for sharing your review. We're thrilled that our On The Road Team improved your guided vacation experience. Our Product Team will look into adjusting this dynamic tour's pace to ensure all our guests have a great time. We appreciate your... Show more
  Trip date: August 2024
• TR

  Teresa

  · June 23rd, 2024
  Would have preferred more free time for shopping and hotels closer to shops.
  Show more
  

  Costsaver commented on this review

  Thank you for being our guest and travelling with Costsaver. We have acknowledged your feedback and hope you enjoyed the beautiful sights of your Iberian Adventure.
  Trip date: June 2024
• ME

  Marie Anne

  · June 20th, 2024
  This is a great tour to see so much of Spain and Portugal in a limited period of time. Our travel director Pascal was amazing and made sure that everyone's needs were met.
  Show more
  

  Costsaver commented on this review

  Thank you for your feedback. Our Travel Directors play a vital role in ensuring the success of every trip, and we carefully select and train them to handle our departures with professionalism. We are delighted to know that they have provided excellent... Show more
  Trip date: June 2024
• M

  MO

  · May 28th, 2024
  was stranded for 7 hours in Barcelona airport with no place to go. had not received any tour information. it was a waste of my money and time with bad memories of Spain.
  Show more
  

  Costsaver commented on this review

  Thank you for sharing your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced. Please provide us with your booking information so we can look into your booking issue. Our Guest Relations Department... Show more
  Trip date: May 2024
• CG

  Christine

  · May 25th, 2024
  Some of the hotels were sub par. TD was good overall.
  Show more
  

  Costsaver commented on this review

  Thank you for taking the time to provide us with your valuable feedback. We truly appreciate hearing about your positive experience with our Travel Director. It is excellent to know that they could provide you with exceptional service. We understand... Show more
  Trip date: May 2024
• MC

  Michele

  · May 25th, 2024
  I would like to say that my overall experience in these areas were excellent. WRT the itinerary, this was te thing that attracted us to this trip in the first place, and we were not disappointed, We covered an amazing amount of things in a very short space of time, and I will highly recommend the trip to anyone who wants teh best bang for their buck. WRT our guide Rita, it is hard for me to think of having someone who was more knowledgable, thoughtful, organized and professional than her. I know that there were a handful of hiccups along the way that were clearly out of her control, but in every situation Rita played teh cards dealt to her and skillfuly handles the situation to minimize the frustration factor fro he clients. If I could give 6 stars fro Rota, I would give it. I would be remiss if I also did not acknowledge our drive Rui who managed to keep us on track, out of congestion, and safely in and out of our stops and hotels without any issue, most especially navigating us to andf thru Fatima on its most important feast day of May 13...that in and of itself was a small miracle!
  Show more
  

  Costsaver commented on this review

  Thank you for your feedback, we are so pleased to know you have enjoyed your journey with us. We hope to have the pleasure to travelling with you again, our team is looking forward to hosting you again.
  Trip date: May 2024
• A

  Anonymous

  · March 28th, 2024
  Some of the tours are not guaranteed to push through. Unfortunately, they leave it out really late to to decide and inform that the scheduled tour isn't happening.
  Show more
  Trip date: March 2024