Customer Reviews

• MC

  Marina

  · March 31st, 2025
  We went to Isle of Skye tour with Timberbush Tours. Absolutely beautiful scenery! Even weather did not cooperate, our tour guide Andrew made any effort to make our tour very entertaining and memorable. Thanks a lot Andrew!
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  Trip date: March 2025
• 

  KATERYNA

  · March 12th, 2025
  I had booked my 3-Day Isle of Skye, Highlands, and Loch Ness Tour from Edinburgh, on 15th January 2025 and was due to go on the trip on 4th February 2025 only to be told it is cancelled 3 days before the trip (Saturday, 1st February 2025) - reason being - ‘Not Enough People’. I was flying in from abroad specifically for this trip, and had purchased flight tickets to Edinburgh, accommodation in Edinburgh and pre-booked accommodation, restaurants etc, in Portree (Isle of Skye), along with the essential tour equipment which the tour operator specifically highlights. Everything had been pre-booked and pre-paid in advance as this is something the Tour Operator stressed is a must (they sent 3 identical emails during January stressing the need to pre-booking the restaurants etc.). I had decided to book my own accommodation in Portree because if you book the Tour with accommodation they charge c.£495 whereas the tour without accommodation is only £175 and the same accommodation in the centre of Portree is £128 for 2 nights, therefor saving you in the region of £200. Unfortunately, due to the Tour’s last minute cancellation, I was unable to cancel my bookings with a full refund. The booking could be cancelled literally 4 days before the trip and the company decided to cancel my tour 3 days before the trip, even though they are stated that you can make amendments only seven days prior to your trip. Which didn’t stop them from a full cancellation three days before my trip. I find their last minute cancellation to be extremely unprofessional given that they are fully aware tourists come specifically for this tour and are told to pre-book everything in advance. At the end of the day, it’s not about money for me. I was extremely excited to see the Isle of Skye which was my childhood dream. But the way the company stopped the communication via emails when they understood that their policies are wrong is unacceptable. I still have screenshots of their cancellation policies (which they have changed right after this incident without any recompensation or even adequate sincere apology or answers to my emails). This is not the way the business is done. I used to work in this field myself and I believe this company, despite the amazing reviews, is unprofessional in providing adequate communication and taking responsibility for their mistakes. Stopping answering a customer’s emails when they understood they were wrong is unacceptable for a serious management/company. With this in mind, I would strongly suggest, if you can drive or have anyone with you who can do it, rent a car and enjoy the exploration of all the hidden gems of the island. There is so much information on the internet you can find and use for free without paying nearly 200£ just for the ride on a mini bus. I sincerely hope that your experience will be much better than mine. But I feel that I have to share my story preventing people from making same mistakes. You don’t have to overpay. You don’t have to get disappointed. You can make your own experience without losing your time and your nerve cells.
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  Trip date: February 2025
• 

  Bénédicte

  · June 27th, 2024
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  We had a great time! We were able to see and discover so many places in just 3 days. Dave was a top driver and guide! A good driver and above all very interesting and funny!
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  Trip date: June 2024
• GR

  Gerardus

  · May 17th, 2024
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  Drie fantastische dagen gehad!
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  Trip date: May 2024
• CK

  Camille

  · April 9th, 2024
  Alex was an Awesome tour guide. He pointed out places that were not part of the tour and told us great information and stories He prepared us on what was next and gave us great directions on touring each stop. Highly recommend Alex as a tour guide. Thank you Alex!
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  Trip date: April 2024
• AP

  Anagha

  · April 6th, 2024
  I recently had the misfortune of booking a trip with Timberbush. Despite my efforts to communicate my situation, they were utterly inconsiderate and unwilling to wait for just a few more minutes. I informed them that I would arrive within 5-10 minutes, even suggesting we could cross paths en route if they paused briefly. However, their lack of empathy was astonishing, particularly during the busy Easter holiday. To exacerbate matters, despite expressing my concerns as a solo female traveler, one staff member callously advised me to make my own way to Portree. This utter disregard for customer safety and well-being is unacceptable. In desperation, I was forced to spend an exorbitant £99 on an Uber ride just to catch up with their coach at the first viewpoint. While the trip itself was satisfactory, with the driver providing excellent service, the abysmal customer support tarnished the entire experience. I've been on numerous trips in the past, but this has undoubtedly been the worst, marred by their appalling lack of consideration and responsibility.
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  Timberbush Tours commented on this review

  Dear Anagha, Thank you for your review.
  Trip date: March 2024
• KC

  Kaitlyn

  · February 11th, 2024
  I had an excellent time on this trip. It was informative and entertaining; our tour guide Eoan (not sure how to spell it) gave us a good variety of historical facts and fiction, also mixing in the use of music to pass the time. Both accommodation mornings we got picked up right outside of each of our various accommodations. We were never driving for more than 1 hour straight, as there were various stops to stretch your legs and take photos along the route. It was never boring as our guide always had something to say about whatever it was we were driving past. All in all, I highly recommend this bus tour as a way to explore the Scottish Highlands, specifically the Isle of Skye.
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  Trip date: February 2024
• MD

  Michele

  · February 10th, 2024
  Ewan our driver and guide was fantastic. Deserves a pay raise, as he was amazing.
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  Trip date: February 2024
• MD

  Matthew

  · October 4th, 2023
  Awesome quick trip. Our driver, Euan was fantastic and more importantly an incredible storyteller. With all the driving on this trip, he made it all the more entertaining. Highly recommend if you have 3 days to explore somewhere incredible!
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  Trip date: September 2023
• ES

  Eleonora

  · September 13th, 2023
  we had a wonderful trip with Neil as a very good storyteller and excellent driver. unfortunately the stay at Portree was less agreable. all restaurants were fully booked and a good number of people had to ultimately do with a take away pizza and eat it in their rooms. this problem was the same for lunch and/or dinner. it would be wise to inform your clients to book a table via the internet long before going to Portree.
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  Trip date: September 2023