Customer Reviews

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  Joan

  · January 1st, 2024
  A great trip, lots of varied and interesting activities, fantastic scenery, a suberb leader, Matish, a small friendly group from 5 different countries, good weather most of the way. All the hotels were comfortable and very clean, some were excellent. I felt safe everywhere, even on my own after the trip. The local people were friendly and welcoming everywhere. I would love to come back to Sri Lanka some day.
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  Intrepid Travel commented on this review

  Hi Joan, thank you for sharing such a wonderful review of your recent Best of Sri Lanka trip! We're thrilled to hear your travels with us were filled with varied activities, fantastic scenery, all of course under the guidance of your superb leader,... Show more
  Trip date: December 2023
• JM

  Jim

  · May 31st, 2022
  The tour led by Prageeth an independent tour leader contracted by Intrepid Travel , the supplier was phenomenal (above excellent). However my experiences with the wholesaler/booking agency Tourradar was dismal. Once I paid and signed up they were almost non-communicative. I had critical questions about tour information that I submitted to there private network and both times it took over 7 days to get an incomplete response. Since I was a few days from departure, I tried there messenger service on the website and had to wait for 7-10 minutes for each response to a query. I spent over 45 mintues on the messenger to finally get the starting hotel since they would not let me talk directly with Intrepid and to top it off they told me an old inactive hotel. I only lucked out because I happened to book at another hotel which was to my good luck the starting hotel. I never received a tour document from tourradar and they still were claiming my starting hotel was Rani Beach Hotel, which Intrepid has not used for more than 1 year) instead of Ruvisha Beach Hotel which I booked by serendipity. Its hard enough with covid and Sri Lanka going into demonstrations without your tour operator giving you little, no information and incorrect information. I did Cuba with tourradar 3 years ago and it was great -- but with this experience I can no longer recommend them. Top management at tourradar needs to look at this and change their tight close to vest information policy. Your website claims the tour package is delivered about 2 weeks before the trip, why didn't I ever get a package? Why can't you hire enough live operators to respond in a reasonable time (7 minutes is an eternity to wait on an instant messenger that doesn't even tell you what is happening)? Covid while damaging is no excuse.
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  Trip date: May 2022
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  Sherng

  · February 26th, 2022
  Great new experiences everyday. The tour has it all, historical sites, outdoors, hikes, sea, cycling ...
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  Intrepid Travel commented on this review

  Hi Sherng Yu Jean Lim, thank you so much for this great review. It's wonderful to read how much you enjoyed your time with us in Sri Lanka!
  Trip date: February 2022
• JB

  jaene

  · February 24th, 2022
  Absolutely Fabulous tour! Visited a lot of the usual tourist sites but it was the cycling, trekking and local experiences that made the trip so special for me. Our guide Prabarth was amazing. So friendly and knowledgeable. Nothing was too much trouble for him. I feel so fortunate to have met him. The tour covers a lot of ground so it isn’t a trip for someone who wants a lot of relaxation time. For me it was a perfect balance. You can sleep on the mini bus if you need to. Not all the accommodation was up to standard ( the basics for me are hot water, electric points and a clean room). Also intrepid had altered some of our trip due to covid. Such as visiting Negombo fish market and the bambarakanda waterfalls. But this didn’t make sense as we were then on a crowded train and in crowded temples. It was great to travel with the same people and guide throughout as we really bonded and this made the tour even more enjoyable. I absolutely loved Sri Lanka, the culture, wildlife, geography, the people. It’s a fascinating and rich country in so many ways! I particularly enjoyed the tea plantation days and the train ride from Kandy to bandarawele. We also went to the elephant safari as an optional excursion which was wonderful and I snorkelled with giant green turtles in Merissa. I wouldn’t hesitate but to recommend this tour.
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  Trip date: January 2022
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  Norm

  · March 22nd, 2020
  The tour was good, our tour guide Indiaka was excellent. Maybe some days had a bit too much squeesed in and didn't leave much free time. As the tour was cancelled with 5 days remaining, we had very little notification from Tour Radar. Now we are being offered a credit which won't work for us and would like to get a refund.
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  Intrepid Travel commented on this review

  Hi Norma, we’re sorry your tour had to end early due to the coronavirus pandemic. As the scale of the pandemic became better understood, we knew that as a responsible travel company that we needed to temporarily stop travelling. We’re so glad Indiaka,... Show more
  Trip date: March 2020
• WM

  Wendy

  · March 21st, 2020
  5 stars - Our guide Indika Prasad was exceptional. - in tour organising, our safety, commentary, after hours support with restaurants and dining, taxi and transport. On the sudden cancellation of the tour Indi kept us fully informed and worked with every individual to ensure that they were safely at the airport with tickets. He also assisted others who were NOT on his tour late into the night and again at 3am to ensure transport to airport. No stars!! We were NOT kept informed by Tourradar or Intrepid of the tour cancelation or need to leave country about pending airport closures. Nor have I found any support in seeking an outcome for a refund for the component of the tour that was cancelled.
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  Intrepid Travel commented on this review

  Thank you so very much Wendy, Prasad will love this feedback! As you booked with Tourradar we are unable to communicate with you directly, but we are refunding trips that were impacted by the pandemics. Thank you.
  Trip date: March 2020
• AG

  Alena

  · January 7th, 2020
  It was very good overall
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  Intrepid Travel commented on this review

  Hi Alena, Amazing to hear you enjoyed your travels with us. We hope to see you on another trip with us soon.
  Trip date: December 2019
• CP

  Carol

  · September 29th, 2019
  Good group, passionate and informative guide who went out of his way to show us the country he loves
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  Trip date: September 2019
• A

  Maree L

  · September 18th, 2019
  Very well organised. Excellent guide and support crew. Very professional, knowledgable, empathetic and kind.Best guide ever!
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  Trip date: December 2018
• A

  Janine H

  · September 18th, 2019
  Great guide and group and interesting range of places visited
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  Trip date: December 2018