Hadassah
·
November 14th, 2025
Overall I enjoyed the experience. Well organized, and things ran mostly smoothly. However, buses were consistently late in the mornings, usually due to traffic. I understand this isn't anyone's fault, but more consideration should be made to allow drivers to leave earlier in the morning to accommodate for this ongoing issue. Also, travelling with a severe food allergy, I didn't receive any information from guides that they knew about my allergy.
Show moreEuropamundo commented on this review
Thank you for your feedback. I’m glad to hear you enjoyed the experience and that the tour was well organized. I’m sorry about the morning delays due to traffic — your suggestion to adjust departure times is very helpful and will be shared with our...
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🚩 Major Issues Encountered
1. Lack of Guide Support
Our guide was notably unhelpful. Every time we asked questions, he would dismissively say he would explain later, which rarely happened. More concerning, he did not accompany us during free time, leaving an elderly couple dependent on my mother and me for assistance. Furthermore, due to the guide’s strong accent, the couple could not understand him, and I had to act as a translator throughout the tour.
2. Misleading Itinerary in Vienna
The itinerary stated that the first day would include a panoramic city tour of Vienna, showcasing “majestic avenues, beautiful palaces, large parks, and the vibrant city center,” followed by a visit to the Grinzing district. In reality, we only drove past parts of the city and stopped at one palace, without entering the city center. We were dropped off near the opera house and instructed to make our own way back to the hotel. Additionally, we stopped at a summer garden but were only given one hour, which included the time it took to walk to and from the bus—a considerable distance. As a result, we had no real time to see or appreciate the gardens.
3. Substandard Accommodation
The accommodation in Vienna was not a hotel but rather the Citadines apartment building, located far from the center and not up to the 4-star standard advertised. In Prague, the hotel was again far from the center (30 minutes by car), and my mother, who is 70 years old, is unable to shower due to the high side of the bathtub. As this situation is unacceptable, we have booked alternate accommodation in the city center and will not continue with the rest of the tour.
4. Poorly Organized Optional Activities
The optional classical music concert caused unnecessary confusion. The guide himself said he didn’t know why it was offered due to the conflicting Grinzing trip. Although the elderly couple had already booked the concert, they were told they couldn’t attend. Eventually, the guide booked it for us—but without transportation. We had to pay for our own taxis (around €20 each way). Attending the concert also meant we missed the Grinzing visit, which had been included in the tour package.
5. Communication Failures
The first afternoon in Vienna was wasted. We waited for the itinerary all afternoon, as instructed. Despite asking several times at reception—who even contacted your offices—we were told the guide would arrive by 8 PM to deliver it. This did not happen, and the elderly couple also waited in vain.
6. Unprofessional Response to Refund Request
After experiencing these issues, we requested a partial refund for the services that were not delivered as promised and compensation for the additional costs incurred (taxis, missed experiences, alternative hotel). The response we received was dismissive and unhelpful, further adding to our frustration.
Show moreEuropamundo commented on this review
Dear Claire,
Thank you for taking the time to share your review.
We fully understand your dissatisfaction; however, after carefully reviewing your case—and as we already explained extensively by email—we must reiterate that all the points you raised...
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Rozita
·
March 10th, 2025
We had a wonderful time in this tour that we took in January 2025. The itineraries were well organised. The guides, Mario, Matiez, Martin (who guided us during the walking tour in Praque) and the lady (who guided us during the walking tour in Budapest), did a splendid job. Their warmth, sincererity and friendly gestures made the tour very meaningful. Each of the itineraries was well explained. The schedule was packed but so organised. Accomodations were great. Punctuality was crucial as expected of a group tour. We were so glad to venture in this tour that was well worth the money.
Show moreEuropamundo commented on this review
At Europamundo, we are fully aware of the important role that our guides play in the success of our trips, and as such, all of our representatives have received thorough training to be able to manage our departures with the highest level of...
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Veronica
·
January 14th, 2025
Was able to see many places in such a short time.
Show moreEuropamundo commented on this review
We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
NS
Nabonita
·
September 23rd, 2024
I am a bit disappointed with Europamundo, compared to the Peru trip I took, I felt this tour a bit off, most of the activities were not included
Show moreEuropamundo commented on this review
We strive to provide a comprehensive and enjoyable itinerary, and we appreciate your comments about the included activities. Your insights are valuable to us, and we will take them into consideration for future improvements. Europamundo team
Trip date: September 2024
A
CharisseAchacoso
·
April 26th, 2022
Affordable. Very satisfied with the hotel and tour guides. Kudos to Raquel, Pedro… I forgot the name of the other gal. We had a wonderful time. Thank you.
Show moreEuropamundo commented on this review
Hi, So great to hear! Thanks for the kind words about Raquel, Pedro . Europamundo team :)❤
Trip date: April 2022
Review collected by Europamundo
Nice tour. Problem with the audio system in Budapest. All the rest ok.
Show moreEuropamundo commented on this review
Hi.
Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤
This tour operator provide good service and if you don't have much times and wanted to cover more places then it is good to join this tour. As this tour covers mostly the important and must visit places. The accommodations provided are good and needless to wait for check in, as they have done with the assignment of rooms prior to our arrival at the respective hotels. The breakfasts provided are decent too. Thank you.
Show moreEuropamundo commented on this review
We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
We had two guides
Patricia and Rene and they were both amazing
We saw so much in such a short time
We highly recommend
Show moreEuropamundo commented on this review
Hi, we're pleased to hear you had a good tour experience with Patricia and Rene as your tour leader. Thank you for your feedback, and we hope to welcome you on another adventure in the future. Europamundo team
CG
Catherine
·
November 25th, 2023
The tour was disorganized. The guide imparted different information in different languages (I speak all 3). The Vienna guide kept arguing with her colleagues and took us to the front of a building and spoke endlessly (no mike, hard to hear) about the architecture and turned us over to a shopping center across the street. A complete waste of time. We did not know we'd be dumped off in Vienna by noon. We ended up returning to Schonebrun and the Belvedere to actually go inside. It would have been nice to know the itinerary AHEAD of time so we could plan. Several times we delivered our luggage to the bus in the middle of the street, with cars wizzing behind our backs. We had to unload all the luggage- in traffic- because the guide forgot that a certain passenger had to get out first. It took forever. Bratislava was too long a stop a total waste. Budapest local guide was knowledgeable. Prague local guide was knowledgeable. Frankfurt evening stop was chaotic and another waste. We walked to a bridge and walked back to the bus. Budapest cruise was nice. Prague cruise was a chaotic board. Guide was yelling and couldn't control the crowd. Guide in Germany had to be asked several times to get 10-12 passengers to stop playing their music out loud, eating and speaking VERY loudly and being generally disruptive. Skip this tour. Very little content too much time wasted. As a reference point, we've taken many bus tours in Europe. First and last for this company.
Show moreEuropamundo commented on this review
Dear Catherine,
Thank you for providing us with your input about the tour.
We are delighted to hear that you enjoyed your experience with our local guides. We have conveyed your message to them, and they extend their gratitude for your kind words.
We...
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