A Piece of Europe

Customer Reviews

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  Claire

  · July 30th, 2025
  🚩 Major Issues Encountered 1. Lack of Guide Support Our guide was notably unhelpful. Every time we asked questions, he would dismissively say he would explain later, which rarely happened. More concerning, he did not accompany us during free time, leaving an elderly couple dependent on my mother and me for assistance. Furthermore, due to the guide’s strong accent, the couple could not understand him, and I had to act as a translator throughout the tour. 2. Misleading Itinerary in Vienna The itinerary stated that the first day would include a panoramic city tour of Vienna, showcasing “majestic avenues, beautiful palaces, large parks, and the vibrant city center,” followed by a visit to the Grinzing district. In reality, we only drove past parts of the city and stopped at one palace, without entering the city center. We were dropped off near the opera house and instructed to make our own way back to the hotel. Additionally, we stopped at a summer garden but were only given one hour, which included the time it took to walk to and from the bus—a considerable distance. As a result, we had no real time to see or appreciate the gardens. 3. Substandard Accommodation The accommodation in Vienna was not a hotel but rather the Citadines apartment building, located far from the center and not up to the 4-star standard advertised. In Prague, the hotel was again far from the center (30 minutes by car), and my mother, who is 70 years old, is unable to shower due to the high side of the bathtub. As this situation is unacceptable, we have booked alternate accommodation in the city center and will not continue with the rest of the tour. 4. Poorly Organized Optional Activities The optional classical music concert caused unnecessary confusion. The guide himself said he didn’t know why it was offered due to the conflicting Grinzing trip. Although the elderly couple had already booked the concert, they were told they couldn’t attend. Eventually, the guide booked it for us—but without transportation. We had to pay for our own taxis (around €20 each way). Attending the concert also meant we missed the Grinzing visit, which had been included in the tour package. 5. Communication Failures The first afternoon in Vienna was wasted. We waited for the itinerary all afternoon, as instructed. Despite asking several times at reception—who even contacted your offices—we were told the guide would arrive by 8 PM to deliver it. This did not happen, and the elderly couple also waited in vain. 6. Unprofessional Response to Refund Request After experiencing these issues, we requested a partial refund for the services that were not delivered as promised and compensation for the additional costs incurred (taxis, missed experiences, alternative hotel). The response we received was dismissive and unhelpful, further adding to our frustration.
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  Europamundo commented on this review

  Dear Claire, Thank you for taking the time to share your review. We fully understand your dissatisfaction; however, after carefully reviewing your case—and as we already explained extensively by email—we must reiterate that all the points you raised... Show more
  Trip date: June 2025
• RA

  Rozita

  · March 10th, 2025
  We had a wonderful time in this tour that we took in January 2025. The itineraries were well organised. The guides, Mario, Matiez, Martin (who guided us during the walking tour in Praque) and the lady (who guided us during the walking tour in Budapest), did a splendid job. Their warmth, sincererity and friendly gestures made the tour very meaningful. Each of the itineraries was well explained. The schedule was packed but so organised. Accomodations were great. Punctuality was crucial as expected of a group tour. We were so glad to venture in this tour that was well worth the money.
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  Europamundo commented on this review

  At Europamundo, we are fully aware of the important role that our guides play in the success of our trips, and as such, all of our representatives have received thorough training to be able to manage our departures with the highest level of... Show more
  
  Trip date: January 2025
• VS

  Veronica

  · January 14th, 2025
  Was able to see many places in such a short time.
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  Europamundo commented on this review

  We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
  Trip date: January 2025
• NS

  Nabonita

  · September 23rd, 2024
  I am a bit disappointed with Europamundo, compared to the Peru trip I took, I felt this tour a bit off, most of the activities were not included
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  Europamundo commented on this review

  We strive to provide a comprehensive and enjoyable itinerary, and we appreciate your comments about the included activities. Your insights are valuable to us, and we will take them into consideration for future improvements. Europamundo team
  
  Trip date: September 2024
• A

  CharisseAchacoso

  · April 26th, 2022
  Affordable. Very satisfied with the hotel and tour guides. Kudos to Raquel, Pedro… I forgot the name of the other gal. We had a wonderful time. Thank you.
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  Europamundo commented on this review

  Hi, So great to hear! Thanks for the kind words about Raquel, Pedro . Europamundo team :)❤
  Trip date: April 2022

  Review collected by Europamundo
• FD

  Francois

  · May 2nd, 2024
  Nice tour. Problem with the audio system in Budapest. All the rest ok.
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  Europamundo commented on this review

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤
  Trip date: April 2024
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  Chris

  · April 22nd, 2024
  This tour operator provide good service and if you don't have much times and wanted to cover more places then it is good to join this tour. As this tour covers mostly the important and must visit places. The accommodations provided are good and needless to wait for check in, as they have done with the assignment of rooms prior to our arrival at the respective hotels. The breakfasts provided are decent too. Thank you.
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  Europamundo commented on this review

  We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
  Trip date: April 2024
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  Ginger

  · March 9th, 2024
  We had two guides Patricia and Rene and they were both amazing We saw so much in such a short time We highly recommend
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  Europamundo commented on this review

  Hi, we're pleased to hear you had a good tour experience with Patricia and Rene as your tour leader. Thank you for your feedback, and we hope to welcome you on another adventure in the future. Europamundo team
  Trip date: March 2024
• CG

  Catherine

  · November 25th, 2023
  The tour was disorganized. The guide imparted different information in different languages (I speak all 3). The Vienna guide kept arguing with her colleagues and took us to the front of a building and spoke endlessly (no mike, hard to hear) about the architecture and turned us over to a shopping center across the street. A complete waste of time. We did not know we'd be dumped off in Vienna by noon. We ended up returning to Schonebrun and the Belvedere to actually go inside. It would have been nice to know the itinerary AHEAD of time so we could plan. Several times we delivered our luggage to the bus in the middle of the street, with cars wizzing behind our backs. We had to unload all the luggage- in traffic- because the guide forgot that a certain passenger had to get out first. It took forever. Bratislava was too long a stop a total waste. Budapest local guide was knowledgeable. Prague local guide was knowledgeable. Frankfurt evening stop was chaotic and another waste. We walked to a bridge and walked back to the bus. Budapest cruise was nice. Prague cruise was a chaotic board. Guide was yelling and couldn't control the crowd. Guide in Germany had to be asked several times to get 10-12 passengers to stop playing their music out loud, eating and speaking VERY loudly and being generally disruptive. Skip this tour. Very little content too much time wasted. As a reference point, we've taken many bus tours in Europe. First and last for this company.
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  Europamundo commented on this review

  Dear Catherine, Thank you for providing us with your input about the tour. We are delighted to hear that you enjoyed your experience with our local guides. We have conveyed your message to them, and they extend their gratitude for your kind words. We... Show more
  Trip date: November 2023
• HR

  Heather

  · June 19th, 2023
  Firstly, the driver that was to pick me up at the train did not meet me there at the track. I was text his phone number which he did not answer after calling twice. I was then told to meet at a bakery in the train station. I am an American in Austria, who took a train from Germany, to meet them and somehow I am supposed to know where the bakery is in the main station in Vienna. I am on the What's App with the company, customer service line will not work, and told to hold for 2 minutes while I am waiting outside said bakery (thanks to helpful Austrians) and there is no driver. Seven minutes later, I ask what's the deal, they say the driver left because it had been over 15 minutes since my train was supposed to arrive (it was 8 minutes late btw) and he waited 20 and left. Now onto the buses no Wi-Fi. Buses changed 3 times in 7 days and the only way to charge is by a shared power strip for the entire bus of 45 people that will require your power adapter. Some hotels were good, others, meh. As the tour is relatively inexpensive the price matches what you're booked in so I can't complain, just a head's up. Another thing to know, they say it's a guided tour but our first guide (Mario), although nice, rarely spoke. The second guide (Patricia) was awesome, but we had her for one day. The information you get is from the "local guides" in Vienna, Budapest, and Prague. That is great but you see them for at most 3 hours. So you start your day early and our done by lunch. Know this in advance - have an itinerary of your own or you literally as they call it "wander" around. Example- one of the biggest attractions in Austria, Schönbrunn Palace, we were given 45 minutes to "explore". I was the only person of 45 who got inside. It took me running to the ticket kiosk, paying 20 euros btw, for the quickest 20 minute walk through option (most are 90 minutes to 3 hours), running to bag check, asking security to cut through lines and forgo audio guide, run up the stairs, get through the area with a "look and scan" in 15 minutes, ask people to cut to the front of the bag check line so my bus didn't leave me, and run back to the bus. Then they took that bus 15 minutes away to the city, dropped us off and said you have the day to "explore". WTH? Seriously? You couldn't have left and came back 3 hours later so people could have actually visited the place? Everyone looked around for an hour and went back to the hotel at 2 in the afternoon. This same scenario happened in Prague and Budapest. Soooo just know in advance you will be done by lunch and make plans accordingly.
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  Europamundo commented on this review

  Dear Laura, Thank you for taking the time to provide us with your detailed comment. We truly appreciate your efforts in helping us improve our services. We deeply apologize for the inconvenience you experienced while trying to locate your driver upon... Show more
  Trip date: June 2023