A very enjoyable experience. Good food eaten while sailing past lovely views along the Danube. Excellent trips with knowledgeable guides. The staff did the utmost to cater for your every need. Could definitely recommend.
Show moreCroisiEurope River Cruises commented on this review
Dear Mr. HEYWOOD, thank you for your kind words. We’re so pleased to hear you enjoyed the food, excursions, and scenery along the Danube, and that our crew made your journey memorable. Your recommendation means a lot to us, and we look forward to...
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Good tours, food, entertainment... all included in price without hidden fees. Thank you
Show moreCroisiEurope River Cruises commented on this review
Dear Mrs. DEL PORTILLO, thank you for your review! We are glad that you enjoyed your cruise and that the tours, food, and entertainement met your expectations. We hope we'll have the pleasure of welcoming you on board again soon! The CroisiEurope Team
I would recommend CroisiEurope River Cruises and would do river cruises with them again. Our river cruise was excellent with ship viveldi . The French food and wine was so tasty .The staff was vey polite and friendly all the way. Evenings were great with dance and music.
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Umangi
·
April 17th, 2025
We had a very lovely voyage and a remarkable stay in Vivaldi .Food and the sevice was exelent and good value for money. Shall do again with CroisiEurope
Show moreCroisiEurope River Cruises commented on this review
Thank you so much for your kind message and the lovely photos you shared with us.
We’re very glad to hear that your voyage aboard the MS Vivaldi was such a positive experience, and that you appreciated both the food and the service.
We truly look...
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Igor
·
October 16th, 2024
Disappointing Experience with Wingbuddy and CroisiEurope’s "Jewels of the Danube" River Cruise (Sept 25 - Oct 4, 2024)
Unfortunately, this was one of the worst cruises we have ever taken. I strongly recommend thoroughly reading reviews before booking any trip with Wingbuddy, a travel agency based in Montreal, Canada. While their official website shows only 4-5 star ratings, our experience was far from that.
We booked our trip well in advance in February 2024, which included flights, transportation, and hotel stays before and after the cruise. We paid 50% upfront. The day after booking, Wingbuddy sent our Air Canada flight tickets—without baggage included. This meant that each checked bag would cost us $85 per person for both the outbound and return flights. When I asked to cancel the package and receive a refund, I was informed it was impossible because the tickets had already been issued, despite Air Canada allowing refunds up to 24 hours before the flight. Their trip description says not including any baggage for a transatlantic flight ?!
There was no intention to fight.
A few weeks before the trip, Eastern Europe experienced flooding. Wingbuddy sent us the embarkation voucher and hotel/transportation information, but there was no mention of any disruptions. Only two hours before leaving for the airport in Toronto did we receive an "urgent" email informing us that the itinerary had changed. Instead of embarking in Vienna as planned, we would have to take a bus to Budapest, with the ship being replaced the following day. This meant we spent the second day of our trip on a four-hour bus ride to a hotel in Budapest, and then another bus trip the next day to a Hungarian village, only boarding the ship late in the evening. Two days of our cruise were lost.
We were fortunate the cruise happened at all—previous groups on the same itinerary had spent 9 days traveling by bus with just one day on the ship. Wingbuddy clearly knew about the situation well in advance and failed to notify customers, depriving us of the opportunity to cancel or reschedule. Their lack of transparency and communication is deeply concerning.
As for CroisiEurope, the cruise company, we were equally disappointed. Overall very poor customer service. Very non-caring, rigid. Food overall was unhealthy , especially the breakfast. The ship itself was in bad condition, with dirty carpets throughout and outdated furniture. I cannot recommend CroisiEurope; you're better off spending a little more for a higher-quality cruise experience.
The only positive aspect of the trip was the transportation, as the drivers were punctual and provided good service.
In conclusion, Wingbuddy's lack of transparency and communication, combined with CroisiEurope's non-quality service, made for a highly disappointing trip. Their primary focus seems to be on securing payments, with little regard for customer satisfaction or the quality of the experience. I would advise potential travelers to be cautious and consider other options.
Show moreCroisiEurope River Cruises commented on this review
Dear Mr. Ermakov,
Thank you for sharing your feedback regarding your recent experience. Please be assured that we take the situation very seriously and will be responding directly to your travel agency with further details.
We greatly appreciate your...
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Anonymous
·
October 16th, 2024
Disappointing Experience with Wingbuddy and CroisiEurope’s "Jewels of the Danube" River Cruise (Sept 25 - Oct 4, 2024)
Unfortunately, this was one of the worst cruises we have ever taken. I strongly recommend thoroughly reading reviews before booking any trip with Wingbuddy, a travel agency based in Montreal, Canada. While their official website shows only 4-5 star ratings, our experience was far from that.
We booked our trip well in advance in February 2024, which included flights, transportation, and hotel stays before and after the cruise. We paid 50% upfront. The day after booking, Wingbuddy sent our Air Canada flight tickets—without baggage included. This meant that each checked bag would cost us $85 per person for both the outbound and return flights. When I asked to cancel the package and receive a refund, I was informed it was impossible because the tickets had already been issued, despite Air Canada allowing refunds up to 24 hours before the flight. Their trip description says not including any baggage for a transatlantic flight ?!
There was no intention to fight.
A few weeks before the trip, Eastern Europe experienced flooding. Wingbuddy sent us the embarkation voucher and hotel/transportation information, but there was no mention of any disruptions. Only two hours before leaving for the airport in Toronto did we receive an "urgent" email informing us that the itinerary had changed. Instead of embarking in Vienna as planned, we would have to take a bus to Budapest, with the ship being replaced the following day. This meant we spent the second day of our trip on a four-hour bus ride to a hotel in Budapest, and then another bus trip the next day to a Hungarian village, only boarding the ship late in the evening. Two days of our cruise were lost.
We were fortunate the cruise happened at all—previous groups on the same itinerary had spent 9 days traveling by bus with just one day on the ship. Wingbuddy clearly knew about the situation well in advance and failed to notify customers, depriving us of the opportunity to cancel or reschedule. Their lack of transparency and communication is deeply concerning.
As for CroisiEurope, the cruise company, we were equally disappointed. Overall very poor customer service. Very non-caring, rigid. Food overall was unhealthy , especially the breakfast. The ship itself was in bad condition, with dirty carpets throughout and outdated furniture. I cannot recommend CroisiEurope; you're better off spending a little more for a higher-quality cruise experience.
The only positive aspect of the trip was the transportation, as the drivers were punctual and provided good service.
In conclusion, Wingbuddy's lack of transparency and communication, combined with CroisiEurope's non-quality service, made for a highly disappointing trip. Their primary focus seems to be on securing payments, with little regard for customer satisfaction or the quality of the experience. I would advise potential travelers to be cautious and consider other options.
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Amelia
·
August 17th, 2023
I went with my two retired parents and they enjoyed themselves immensely. The river cruise is an intimate environment with extremely friendly and skilled staff speaking in three languages: French, English, and Spanish. The tours were also multilingual. I would have liked more options and care for folks with physical disabilities.
Show moreCroisiEurope River Cruises commented on this review
Dear Mrs. Uzategui, thank your for taking the time to leave a review of your cruise. We are very glad to read that your parents had a great time. Thank you for your compliments on the staff. We are sorry if there was any failure in the care of people...
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EXCELLENT experience! outstanding...
Show moreCroisiEurope River Cruises commented on this review
Dear Mr. Staş, what a lovely review! Thank you! We are so glad to read you had an excellent experience with CroisiEurope and the staff of the M.S. VIVALDI. We made sure to email them your review. We have well noted your comments especially on BUDAPEST....
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MartinBrennan
·
November 7th, 2022
Thoroughly enjoyed. Even though we were the...
Show moreCroisiEurope River Cruises commented on this review
Thank you for your pleasant message; We're happy that you enjoyed your trip.
Excellent service, friendly staff and delicious...
Show moreCroisiEurope River Cruises commented on this review
Dear Mrs. Mistry,
Thank for taking the time to review your cruise. We are glad to read you enjoyed your trip with us. We will forward your lovely comments on the food and staff to the ship, thank you! We hope we'll have the pleasure to have you on...
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