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Customer Reviews

• AK

  Aurora Bunag

  · May 1st, 2025
  Geared more towards Spanish speakers. Consequently, the few English speakers among us felt left out. Even though there was a bilingual guide, their command of the English language was somewhat limited and mostly useful for giving directions.
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  Europamundo commented on this review

  Thank you for sharing your feedback. We're glad to hear that you enjoyed the other guides on your tour, and we apologize for any missed explanations. Your feedback is valuable, and we appreciate your tips for the other guides. We hope you had a... Show more
  Trip date: April 2025
• A

  Joan ValboriDaugherty

  · May 31st, 2023
  Cities and excursions visited. Scenery. great hotels and tour guides horrid time getting europamundo to change spelling of my name and sex on documents. still lists me as a male.
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  Europamundo commented on this review

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤
  Trip date: May 2023

  Review collected by Europamundo
• 

  David

  · May 13th, 2024
  We booked this tour in good faith and that it was operated in English with max group size 50 and suitable for 3 to 90 year age range. All of this is incorrect, we were notified about a week before we departed Australia that the we were the only English speakers on the tour. Also the tour group size changed along the way from 17 to over 60 people, we did however have translates, but unfortunately when the guide would speak in Spanish for up to 1 hour and the a translation followed with Spanish accent it was hard to differentiate one from the other, and incase whilst Spanish was occuring over the.audio system the translates tried explain one on one to us but that was drowned out by the audio system. Also we were collected on our so called first day to transfer to Europamundo hotel by car by a non English speaking service. Upon arriving at Europamundo arranged accommodation there was no welcome but there was auropamundo
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  Europamundo commented on this review

  Dear David, Thank you for sharing your input about the tour with us. Please note, as outlined in our terms and conditions available on our website: All our overland routes, whether in group or private, unless otherwise noted, include the... Show more
  Trip date: April 2024
• NB

  Natalia

  · October 6th, 2023
  I liked the tour but it was supposed to be an...
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  Europamundo commented on this review

  Hi, we thank you for sharing your feedback with us and for helping us improve. We apologize for any inconvenience you encountered during your tour and once again, Europamundo team. :D❤
  Trip date: September 2023
• AB

  Albert

  · June 22nd, 2023
  Very unorganized tour, they shuffled people from different groups and buses to a point that we were not sure what we were doing. The tour guides just dropped us at different sites and explained what we were supposed to do and never accompanied us to explain about the sites like other tours we had in the past. I will not recomend tourradar or Europamundo to any body.
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  Europamundo commented on this review

  Hi, We apologize for any inconvenience you encountered during your tour and once again, we thank you for sharing your feedback with us and for helping us improve. Europamundo team :D❤
  Trip date: June 2023
• PB

  Peter

  · June 17th, 2023
  In Carcasonne, we had to carry our luggage for 10 minutes down a narrow busy and dangerous street and up a hill and stairs to get to the train - Unacceptable. Several places we didn't have enough time to do a proper visit. Rush, Rush, Rush. Several places we got to only to find out that what we wanted to see was closed. Guides spoke so-so English and geared their talking to the Spanish people. Rarely did they accompany us into the sites (except Patricia who was awesome). What we got to see was great, but somehow I felt disappointed at the end of several days.
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  Europamundo commented on this review

  Thank you for providing us with your feedback, and we sincerely apologize for the issues you encountered during the tour. Our drivers make every effort to ensure that passengers are dropped off as close as possible to the designated location. However,... Show more
  Trip date: May 2023
• 

  Bonnie

  · June 16th, 2023
  I was very upset with the tour advertised as English speaking. Yes the Spanish as a first language did speak in English. I felt it was inappropriate to advertise as English speaking because first we had to listen to 30 minutes of Spanish , 20 minutes of Portuguese and last 30 seconds of English. And advertise WIFIon the bus. The only WIFI on the bus was a sign on the window by the front window on the drivers side. Also absolutely no bathroom to use on the bus. It was actually locked and we were told over and over why we couldn’t use it. Because it would have to be emptied out. Not fair not acceptable. I was sick and went to the front and asked if they could make a stop because I was sick and there was no bathroom. Raquel said iat the next exit. It was 20 minutes later which was too late. I threw up on the bus. I was so embarrassed and livid that she saw no emergency. The tour of Paris the City was the worst excuse for a tour. It was a bus ride through the city. All we did was ride on the bus. Sitting w I could not see anything The seats are to tall to even see over them. I could look out the side window but could see nothing I wanted to see. We made two stops. One at a very small restaurant to get a coffee and use the bathroom 15 minutes. 40 women to use a single stall restroom is just crazy. Then we stopped at the back side of the Eiffel Tower. The lady talking about Paris told us 10 minutes. The tour director said 5 minutes. That is a crime right there. The most famous landmark and only 5 minutes. We were walking back to the bus and I saw it leave. It just left us. 4 women. We didn’t know what to do. The tour guide David did not ever say they would leave people who paid for the tour stranded. We called a friend on the bus. And he said we had to take a taxi to SacleCour. We did not get reimbursed for our taxi. I was so upset by this. We didn’t have an emergent number or any warning. I’m will be scared by this forever. I can not imagine another tour just leaving the people who are paying for the tour. Later in the tour we waited for so many people who came back late. Like 30 minutes late. And on the tour we spent over 12 hours riding the bus. We did not stop for lunch or dinner. That was the most awful day of the tour. I can’t believe how we were treated. The guides picked up some horrible gas station food. For both meals. We got to our hotel so late there was no where to eat and after 12 hours of bouncing around on a horrible but ride I just wanted to lay down. So many things were done so poorly I am disappointed and sad. I wanted it to be a great trip. It was not. One other time when we got to one of the hotels to check into the bus was parked on the street. And there was traffic on the side he was taking the luggage out. It was totally unsafe. I’m talking cars trucks large vehicles zooming by. I wonder what the insurance company would think about how careless that move was. I never felt safe on the bus. I will never recommend TourRadar or Euromundo. To anyone. And every chance I get I tell of the nightmare it was. You can call it English speaking. It is not. Not by athe standard of anyone who is English speaking as a first language. Sadly it was not a tour. It was a bus ride. The tour guides were never with us. They just said this is where you go be back in 2 hours. Not a tour. A bus ride and a bad bus ride.
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  Europamundo commented on this review

  Dear Bonnie, Thank you for sharing your concerns with us. We deeply regret the inconveniences you experienced during your tour. We appreciate the time you have taken to provide us with your feedback as it gives us the opportunity to improve our... Show more
  Trip date: May 2023
• EK

  Eeva

  · June 1st, 2023
  Too many people staying in too many hotels. So much time went by collecting everybody. The time schedule did not work, we arrived to lunch stops after lunch hours and to the hotels late at night, once before midnight. It was a tour of sitting in the bus, sometimes 14 hours. The bus driver was obligated to follow his driving rules, so we could not start until he was allowed to drive again. The included dinners were unbelievable lousy. The group leaders spoke mostly Spanish. We skipped some places to stay on the schedule and the hotels were too, too far away from city centers. In the bus there were participants not only from my tour but from other tours. I am sorry for the people who wanted to see Marseille or Dijon, but too late, too bad ! !
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  Europamundo commented on this review

  Dear Eeva, Thank you for sharing us your concerns, We deeply regret hearing about the issues you faced during the tour. Please note that during the high season of tourism, most hotels experience high occupancy, and we understand that this... Show more
  Trip date: May 2023
• 

  John

  · January 20th, 2023
  There are a number of issues with this tour and its services: The Good: - visited a lot of towns and sites (Givenchy, Normandy, Mont St. Michel, Amboise, Lascaux Caves) The Bad: - an english tour with very little english, mostly spanish tourists. -a trip to Versailles did not include the Palace but no one told us we had to book ahead -we arrived too late in some towns to actually see the towns(Limoges, Marselles) The Ugly: - after some tours we were dropped off in the middle of the city (even though we arrived at the hotel just as our empty buses were pulling in) - on arrival we had to make our own way to the hotel - no transfer - and when we complained about it we were told it was our own fault.
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  Europamundo commented on this review

  We apologize for the issues you encountered during your tour. Your feedback is important to us, and we're sorry for any inconveniences you experienced. We will review these concerns to improve our services and communication for future tours. Thank you... Show more
  Trip date: September 2022
• RC

  Rudi

  · August 24th, 2022
  It was most enjoyable but I missed the wi fi on...
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  Europamundo commented on this review

  We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤
  Trip date: July 2022