Unforgettable Europe

Customer Reviews

• JW

  Judi

  · November 13th, 2023
  The tour was full on from the time we joined, the first 7 days with our tour guide Theresa was fantastic, our tour was a maximum of 50 ppl but she managed a full 68 seater bus with military precision. Theresa gets 10/10 from me. Day 8 is when things started to fall apart, we were sent from bus to bus, tour guide to tour guide, we had booked an English speaking tour but got put in with mostly Spanish speaking, tour guides couldn’t be bothered with the English speaking. Booked an extra tour of concentration camp in Germany and got half way there to discover only the Spanish and Portuguese would be catered for ( we were meant to have English speaking guide) got yelled at and told again we wouldn’t be catered for. Not even an English map available to self guide. ( Still waiting for refund ! ) We changed groups 5 times in the last 7 days, The last day they told us they were arranging a taxi for us to get from our hotel to next bus/ group, then got another msg to say keep the receipt and you will be reimbursed, again still waiting. If you are English speaking you will probably be the minority and you won’t get what you paid for unless with Theresa the 10/10 guide.
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  Europamundo commented on this review

  We apologize for any inconvenience you may have encountered during the tour due to its bilingual nature. Regarding the language, I must explain that our tours are often bilingual as we may have passengers from different groups sharing the same bus. This... Show more
  Trip date: October 2023
• QT

  Quinn

  · October 20th, 2023
  1. No ticket information for the Versailles Palace, we had to stay outside on the square three hours! 2. Missed a couple activities without explanation! 3. A few groups with different itineraries in the same bus but changed daily, very confusing! 4. Since there were difference groups in the bus, we had to stop at two hotels, exchange luggage, which wasted a lot of time on the road. 5. A few different guides. A couple of guides were good, but a couple were either indifferent or lack of knowledge or even had limited English capability. In conclusion, we have used Eruopamondu three times due to past positive experience, but this was our last one with this company. Not only us, many tourists on the same bus with us said the same thing. Sorry!
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  Europamundo commented on this review

  Dear Quinn, Thank you for sharing your thoughts about the tour. Throughout our various communications, we indicated to you that the visit to the Versailles Palace is not included in the tour, as outlined in your itinerary. Therefore, if passengers... Show more
  Trip date: September 2023
• AP

  Antonio

  · December 16th, 2022
  The hotels the guides and the tour were very good. Thank you
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  Europamundo commented on this review

  We extend our gratitude for your feedback and we hope to have the opportunity to have you in a future adventure. Europamundo team
  Trip date: November 2022
• 

  Christopher

  · July 26th, 2022
  There was quite a bit of chaos associated with each hotel arrival, often 2-3 full buses arriving at the same time leading to increased confusion, lack of lifts, and general mayhem. We were only offered two excursions, one of which was not included in our original itinerary. Additionally, when we attempted to go to our one offered excursions (Moulin Rouge) we did not have "appropriate footwear" to attend, which was especially frustrating as I had specifically emailed prior to the trip to ask about attire requirements for that very excursion. In all we had a great time and the guides were generally great, despite having 6 or 7 guides in two weeks.
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  Europamundo commented on this review

  Greetings, we're sorry for any tour inconveniences. Despite these, we hope your overall experience will be remembered positively. Our service is now improved, and we're ready to assist with your future travel plans. Europamundo team :D❤
  Trip date: July 2022
• SP

  Satish

  · January 14th, 2020
  One of the guides called Marcia was rude and did not respect the clients. She had knowledge but no empathy for the passengers. I heard about similar stories from other passengers. We wasted almost 3 days in London as everything was closed for Christmas. We could not see the Palace and other attractions.. We went to Frankfurt just to sleep as we were ther but did not see anything.
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  Europamundo commented on this review

  Hi Satish Pandya We want to thank you for taking the time and sharing your experience with us. We are pleased to know that your trip was satisfactory in general terms. We regret not having met all your expectations and receive an apology for the... Show more
  Trip date: December 2019
• 

  Paul

  · December 21st, 2017
  It was very good. There was a lot offered every...
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  Europamundo commented on this review

  we are grateful for your feedback! We are eagerly anticipating your return. Europamundo team:D ❤
  Trip date: December 2017