Best of Lisbon & Porto - 7 Days

Customer Reviews

• RM

  Richard N.

  · September 28th, 2025
  This tour had the potential to be a five-plus star tour. First, the itinerary was perfect to see the highlights of both Lisbon and Porto. Second, the hotels and transfers were absolutely perfect. The choice of the boutique hotels and the professionalism of the drivers were top-notch. The city day tours were an excellent mix of the best things to do in Lisbon and Porto. HIGHLIGHTS OF THE TOURS Day 1 - Fado Dinner. This would have been excellent had the reservations been made for the correct day. The restaurant was totally booked and they were not able to accommodate me. By my own ingenuity, I was able to "tip" the maitre d' and they were able to add a table in the back and squeeze me in for the show. I enjoyed the show, and the tour company refunded their cost of the show, not my actual costs. This was not really an acceptable solution or fair compensation for a total screw-up. Rating: 1 Star. Day 2 - Excellent walking tour / ferry ride / lunch around Lisbon provided by Maria. One of the best tours I have ever experienced. Rating: 5 Stars. Day 3 - Day trip to Cascais and Sintra. Again, the reservation was totally messed up and the driver never showed up to meet me. After many stressful hours of working with the tour company, they sent an Uber for me and I was able to meet up with another group for the second half of the day tour. I enjoyed the tour of Sintra and the castles, but NO compensation for the missed half day was offered. Rating: 1 Star. Day 4 - Train ride to Porto and free day in Porto. The suggestions provided by the tour company were excellent, and I enjoyed the time exploring Porto on my own. Day 5 - Porto walking tour / boat ride. The walking tour of Porto was terrible, as it had 16 people on the tour and it was in Spanish and English. I was under the impression that all the tours would be small (no more than eight people) and always in English. This was unacceptable as the tour guide spent half of the tour talking to the Spanish-speaking people. Rating: 1 Star. The ride on the river in the afternoon was very enjoyable. Rating: 5 Stars. Day 6 - All day tour of Douro Valley and boat ride on the river. Bruno was an excellent guide and this day was probably the high point of my week. Rating: 5 Stars. So all in all, the parts of the tour that were executed properly were all 5-Star. There were too many total screw-ups to forgive, and proper compensation was not offered. So this tour could have easily been a five-plus star tour, but sadly, I can only give it three stars.
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  Trip date: September 2025
• DG

  Diane

  · July 18th, 2025
  FANTASTIC TRIP!!! It was such a wonderful,...
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  Portugal Travel Center commented on this review

  Dear Diane, thank you so much for your kind and enthusiastic review! We are absolutely thrilled to hear that your 13-day journey through Portugal and the Azores was such a wonderful, seamless, and memorable experience. It was truly our pleasure to work... Show more
  Trip date: July 2025
• Z

  Zara

  · January 7th, 2025
  Enjoyed our recent tour of Porto and Lisbon....
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  Portugal Travel Center commented on this review

  Dear Zara, thank you so much for taking the time to write this review. We are delighted that you enjoyed your tour of Lisbon and Porto. We hope to welcome you again and show you other beautiful regions of Portugal! Kind regards, Portugal Travel Center team
  Trip date: January 2025
• AT

  Alpana

  · January 7th, 2025
  It was a great trip but the tour company made 4 mistakes in 6 days which is a lot. First they had the wrong date on the Fado show. When we got to the restaurant, the restaurant told us the reservation was for the previous day. The restaurant was very accommodating and created a table for a large group of 7 of us and let us in as they knew it was not our fault. Second was when our ride did not show up to pick us up at Porto and when we called the number that was given to call we were told there was no reservation for pick us up. Then we got to the hotel and we were supposed to have 2 double and 1 triple room but we had 3 doubles. It took 1.5 hr to check in and multiple phone calls. The tour company eventually reimbursed us for the ride and got us an extra room but it was a bad experience and we were tired and not we had signed up for. Lastly, our ride to the airport didn’t show up in the morning despite confirming the day before. We were reimbursed again but overall too many problems. The local guides were great.
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  Trip date: December 2024
• WL

  Waifai

  · October 13th, 2024
  The Porto sector was very good and we enjoyed ourselves. Porto exudesba different vibe altogether.
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  Portugal Travel Center commented on this review

  Dear Waifai, thank you for your review! We're very happy that you enjoyed your tour. Porto is indeed a fascinating city that captivates everyone with its unique vibe. We look forward to welcoming you back to Portugal! Maybe a tour of the Azores next... Show more
  Trip date: October 2024