Customer Reviews

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  Mac

  · December 29th, 2024
  Cancelled my Rovaniemi snowmobile and fishing booking 19 hours before despite accepting it many days in advance, telling us all of a sudden they were fully booked! We flew all the way from the UK, just for 3 nights for my daughter's birthday and it supposed to be a highlight of the trip - ruined experience and one disappointed little girl. Every other similar experience was already fully booked so we ended up with nothing. AVOID!
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  Trip date: December 2024
• T

  Tataina

  · December 24th, 2024
  This tour operator had very disgusting counter hand, she refused to look at what we did book insisting we paid $1300 to ride an $8 bus to a free park to eat a $25 dollar lunch, when challenged to what we paid for she then told our driver to dump us and we get nothing, we were left 13km from our accommodation with a freezing crying 3 year old! We came all the way from Australia to be dumped in the cold by a counter hand with no customer skills ! $1300 stolen from the tour group who refused to read our booking even ! Direct message to the counter hand come visit Australia and see where your attitude gets you ! Disgusting do you self a favour use another tour company
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  Trip date: December 2024
• A

  Anonymous

  · March 4th, 2023
  We booked the Husky ‘tour’ which took exactly 2 minutes for 322 euro’s. With dropoff and everything it took 45 minutes. On the website it says 2,5 hours. It was extremely dissapointing. If I could give it - 5 stars, I would do that. Don’t book it with Unique Travel, book it somewhere else.
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  Trip date: March 2023
• YR

  yichi

  · January 7th, 2023
  No need to pay for that. Their mainly function is to reserve hotel. There are many one day trips available at local.
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  Trip date: January 2023
• KP

  Kurt

  · January 2nd, 2020
  Besides the Taxi drivers on pick up and drop off to the airport nothing else went to plan. Day 1 - On arrival to the Office it was heavily over crowded, I walked in was issued some snow gear and asked to leave. I asked for some guidence and was told I could leave my bags and return at 1250 for my taxi. The Glass igloo was nice but had a leak in the roof. Day 2 - The driver was 20 minutes late. But the tour at the zoo was good. Day 3 - The tour was grossly over booked and one family had to drive themselves as the buss was full. We were not picked up from the hotel as arranged. We left 30 minutes late and the "Hunting" Northern lights was a 30 minute drive, 10 minute and an over crowded BBQ. Day 4 (Christmas) - The tour of the Raindeer farm was good but we were involved in a vehicle accident on the return trip leaving us alone with the car without the driver for an hour and a half. Day 5 - The tour guide decided not to pick us up and I had to arrange through the Office (departing from the office not hotel) for a later tour that day as we were leaving the next morning. Not once was I offered any compensation for any errors or poor planning. I asked the office every day of the correct timings. Overall the actual tours were good but the management was very poor.
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  Nordic Unique Travels commented on this review

  Dear Kurt, Thank you very much for your review, it is our pleasure to hear that you spent a successful holiday with us. Besides, we also want to thank you for the improvement advice, that feedback is very much appreciated as it definitely helps us to... Show more
  Trip date: December 2019
• MA

  Mudhaher

  · April 4th, 2019
  Amazing 4 days , guides are beautiful people , highly recomended
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  Nordic Unique Travels commented on this review

  Hi Mudhaher! Thank you very much for those kind words, it is great to hear that you had a fun time on tour and that you've enjoyed the lovely company of our guides. They are indeed beautiful people bringing that little extra to a tour. Looking forward... Show more
  Trip date: March 2019
• KD

  Kristen

  · January 4th, 2019
  Overall, the trip was amazing! The guides were fantastic- the tour company was not organized- my hotel was not arranged, no one sat to review the information with me, the tour guides looked confused- it is a growing company and a lot of tourists- If someone signs up for a 5 day program, you should have one person as a contact to make sure everything is working out.
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  Nordic Unique Travels commented on this review

  Dear Kristen, Thank you very much for those kind words, it is our pleasure to hear that you had a great time on tour. As for the organisational part, we took your feedback to heart and optimised the processes at guests' arrival. We're looking forward to... Show more
  Trip date: December 2018
• IA

  Imran

  · December 1st, 2018
  The accommodation that was booked for us, Santa Sports, was very good. The room is clean and spacious and the bathroom was huge. The transportation was provided by the Agency, was adequate, although they used rental vans and it was hard to decide if the vans are from the Agency because they are no Company markings on them. The meals during the activities were BBQ fish and soup and after 5 days, you’d get bored with it. The itinerary was a let down. You will not get the full itinerary because the activities are weather dependent: snowshoeing and snowmobiling were taken out because very little snow; the husky and reindeer rides went around a circuit of about 300 m or so; and the search for aurora borealis came up empty after freezing your body off in the freezing temperatures. For the price that was paid per person, it was a letdown. If not for the knowledgeable and entertaining guides, we would have given the trip a poor rating but they probably saved the otherwise poor trip.
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  Nordic Unique Travels commented on this review

  Dear Imran, Thank you very much for those kind words, it is our pleasure to hear that you had a great time on tour. Besides, we also thank you for the improvement advice, that feedback is very much appreciated as it helps us to further optimise our... Show more
  
  Trip date: November 2018
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  Jeniffer

  · July 30th, 2018
  Went for two tours with Nordic Unique Travels and I have to say they are both amazing. The staff is very friendly, attentive and passionate about Lapland and have tons of knowledges to satisfy all your curiosity! (Yes, Angeline is the guide I will recommend!) Though due to the bad weather, we didn’t see the northern lights, we had a fun time in Rovaniemi and it all thanks to this agency! :)
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  Nordic Unique Travels commented on this review

  Thank You so Much Jeniffer! Hopefully you can come back, and have the opportunity to see the Northern Lights with us! Regards, we will be waiting for you! Your Nordic Unique team
  Trip date: December 2017