New England's Fall Foliage (Small Groups)

Customer Reviews

• C

  Carolyn

  · January 4th, 2024
  Very disappointing tour. Only 1 day out of 7 actually stuck to the advertised itinerary. Very little time to explore places, bus got lost on more than one occasion, activities were cancelled with no adequate alternative and our highlight hotel was swapped for a very poor alternative, miles from anywhere, which meant extra hours on the coach instead of seeing the area. We complained and have had absolutely no satisfaction. They admit the tour was disappointing but will not even consider any sort of refund or compensation. Don't use this company if you want the advertised holiday. They apparently have the right to change as much as they want without any comeback.
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  Insight Vacations commented on this review

  Thank you for your review. We have taken note that our Guest Relations Department has been in touch with you. We understand that planning and saving a long time to book a once-in-a-lifetime vacation entails a significant investment. We regret if the... Show more
  Trip date: October 2023
• KC

  Kristine

  · November 1st, 2023
  I was hoping we'd stop more so that I could take more pictures of foliage but overall I enjoyed all that we did. Brigette is a great person, with a fantastic personality.
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  Insight Vacations commented on this review

  Thank you for your feedback during your New England's Fall Foliage trip. It pleases us to learn that our Travel Director demonstrated exceptional knowledge of the destinations and provided a high level of service to ensure your enjoyable experience. We... Show more
  Trip date: October 2023
• MA

  Michael

  · October 23rd, 2023
  Tour director was fabulous. On top of everything and very flexible for needed adjustments.
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  Insight Vacations commented on this review

  Thank you for your positive feedback during your New England's Fall Foliage trip. We take pride in our trips and want to give our travellers a lifetime experience that they will never forget. That said, we hope to have the pleasure of hosting you again;... Show more
  Trip date: October 2023
• AO

  Aaron

  · October 21st, 2023
  Great tour. Our trip director/narrator Howie Geib was excellent. Bus driver Alex was also excellent. Accommodations was spot on.. I would recommend this tour to all. .
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  Insight Vacations commented on this review

  We appreciate your positive review and thank you for taking the time to share your experience with us. It's great to read that our Travel Director shared their passion for travel with you, as it is an essential part of making it a memorable trip. We... Show more
  Trip date: October 2023
• WW

  Wanda

  · October 5th, 2023
  Even though I was traveling and sharing room I had to receive everything through my companion, including this review instead of as an individual who payed for this trip also. Was confusing on who the contact was , Tour Radar, Insight Vacations. I had an issue with my travel insurance(yet another company) and never got answers or connected with anyone to help resolve the issue.The final cost was way more than I anticipated with having to pay extra for our plane tickets, transport from airport, so many of my own meals. I went on a 10 day tour of Europe visiting 4 countries that included plane tickets, and all meals and it was over half of what I spent on this trip in my own country. That’s a shame. Overall though our tour guide, Amanda Hache made up for any negatives. She was amazing and went way above and beyond to help make this a special trip. It would be nice if you stressed how much physical walking is involved. We did have issues with our last hotel not being prepared for our group at meals which was ridiculous, it’s not like they didn’t know we were coming and they ran out of food on buffet plus rooms were hot at night and no AC, which is ridiculous also for these days and times. If they can air condition the halls and public rooms they can air condition the guests rooms. We were told very rudely to open our windows which we couldn’t reach because of a big sleeper sofa being in the room. Our last dinner took way too long. We were at restaurant at 7:00 and it was a good 45 minutes before they got to us to take a drink order and just as long to serve each course. We were almost half way through our lobsters before they ever brought out our vegetable side dishes and by then most did not want them and there was absolutely no room on table to place them anywhere so they kinda slipped them into the dish with our lobster and all that juice. It was very late when we finished and some of us had to get up and walk out earlier waiting for others who had not even been served dessert yet. Again, this place was not prepared for our group of 36. Breakfast our last day was nothing but scrambled eggs, some pastries, oatmeal, no fruit or yogurt of any kind, no bacon or sausage, and no plain bread or bagels for those that didn’t eat sweets. Again, if it wasn’t for our guide Amanda and our bus driver Lewis I don’t know how much this trip would have been enjoyed. They were great!
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  Insight Vacations commented on this review

  Thank you for your review. We are happy that our Travel Director was professional and was able to share their knowledge and passion for our destinations, along with their unique storytelling ability, which makes all the difference when discovering new... Show more
  Trip date: October 2023
• DW

  Darlene

  · October 5th, 2023
  We the best time! Amanda, our tour director, was engaging, knowledgeable and fun! She made the tour the best! Louis our driver was excellent as well! And boy can he drive that bus!!! We saw so many historical sites and had a lot of fun along the way!
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  Insight Vacations commented on this review

  Thank you for sharing your review and photos with us. We recognise the importance of having a professional Travel Director travelling with our valuable guests to deliver incredible trips, and we are beyond thrilled to know that they created such a fun... Show more
  
  Trip date: September 2023
• LJ

  LEONA

  · October 21st, 2021
  The accommodations, transportation, food, and sites were excellent. My tour was well-organized and the directors were terrific! The tour/trip was so more than I expected!
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  Trip date: October 2021
• CR

  Catherine

  · October 20th, 2021
  The level of service was outstanding, from hotels, food, and information to all of the fun. This was our first tour and we were not sure if we would like it, but we are hooked!
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  Trip date: October 2021
• RS

  Robert

  · October 10th, 2021
  Great tour guide and other personnel. Most hotels adequate to very good, especially the Trapp Lodge. Food adequate for the most part. Overall, a very nice trip and the colors were fantastic!
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  Trip date: October 2021
• LM

  Laurel

  · October 8th, 2019
  We had a great time. Also thinking about the customer and we made great friends
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  Insight Vacations commented on this review

  Thank you for sharing with us what an excellent time you had in New England with Insight Vacations. We are elated to hear that your experience was a memorable one and we look forward to welcoming you back for more amazing destinations in the near future.
  
  Trip date: September 2019