- Number of tours
- 10
- Age Range
- 18-99
- Number of reviews
- 88
- Response rate
- 100%
- Response time
- within 1 day
Tomato Travel Reviews (88)
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Sandra
Written on November 3rd, 2025This tour exceeded our expectations from a great tour guide, awesome drivers to excellent hotels and itinerary. We had a great group and I can't Tourradar for …Read moreTomato Travel commented on this review
Hi Sandra, Thank you so much for your wonderful review. We’re happy to hear that you had a great time on our tour! We’d love to assist you with your next adventure. In addition to Japan, we also offer group tours to destinations such as Taiwan, China, and South Korea. Alternatively, we can arrange customised tours to various parts of South Asia. Please let us know if you’d like more information. We look forward to welcoming you on another journey soon. Once again, thank you for travelling with us. Cheers!- TT
Theresa
Written on October 28th, 2025Had a wonderful tourTomato Travel commented on this reviewHi Theresa, Thank you so much for your great review! We hope you had a great time on our tour. Please let us know if we can assist you with any future tours, or customised private tour. Again, thank you for joining our tour! Have a lovely week ahead. - DB
David
Written on October 25th, 2025Excellent trip. Small, friendly group, came off exactly as advertised. Well organized, very generous meal plan, very nice hotels, very helpful tour guide. Not a…Read moreTomato Travel commented on this reviewHi David, thank you very much for your positive review. We’re delighted to hear that you enjoyed the tour. It means a lot to know that everything came together as promised and that you found great value in the experience. Your feedback is valuable, and we will continue to refine our itineraries and provide clearer information so guests can easily add optional experiences based on their interests. Thank you again for recommending us. We hope to welcome you on another journey soon! - JB
john
Written on September 27th, 2025Overall the 10 day tour was more like 8 1/2 days with 1 1/2 free time in Tokyo so felt short changed. Sadly our interpreters English was poor and our small grou…Read moreTomato Travel commented on this reviewHi John, thank you for your detailed feedback. We are sorry to hear that the tour did not fully meet your expectations. Your comments regarding the schedule and guiding will be carefully reviewed with our team to improve future tours. We are pleased you were satisfied with the hotel selection and the efforts of our staff. We appreciate your honesty and the time you took to share your experience. We hope you made some unforgettable memories in Japan. - MM
Michael
Written on September 26th, 2025Excellent tour guide good and very knowledgeable Lesley
Written on September 23rd, 2025My Fuji visit was disappointing. Susanna was a great guide.Tomato Travel commented on this reviewHi Lesley, Thank you for your review. We’re sorry to hear that your Fuji visit did not fully meet your expectations. We truly understand that the weather sometimes can be frustrating which didn't allow you to see the beautiful mountain. But we’re glad that you enjoyed Susanna’s guiding as well as the positive feedback for transportation, accommodation, and meals. Your feedback is important to us, and we will use it to further improve the overall experience for our guests.- BR
Brigit
Written on September 9th, 2025- the guide did not give us enough information during the tour - too much time was spent in the minibus - accommodation was in residential areas instead of do…Read moreTomato Travel commented on this reviewHi Brigit, Thank you for sharing your feedback. We’re sorry to hear that parts of the tour did not meet your expectations. Your comments about the guiding, travel time, and accommodation location are very valuable to us, and we will review them with our team to improve future tours. We’re glad you enjoyed the breakfasts, and we appreciate you taking the time to let us know about your experience. Tomato Travel Team - LE
Lenora
Written on September 4th, 2025My husband and I had a great tour with Tomatoe. The itinerary was well paced. A good balance between natural beauty, historic content and Japanese life and cult…Read more - MS
Michelle
Written on August 6th, 2025Osman was the perfect guide to our trip. We were a smaller group and I and a few others had a hard time walking up certain areas, going at the group speed, etc…Read moreTomato Travel commented on this reviewThank you so much for your kind words! We're delighted to hear that you had a great time on our tour and appreciate your compliment for Osman. We hope to welcome you again in the future at another exciting destination. Once again, thank you! Tomato Travel Team - IF
Ivona
Written on July 2nd, 2025The tour itinerary is great for first time Japan visitor, our bus driver and tour guide were wonderful. I would not recommend Tomato Travel again though, the co…Read moreTomato Travel commented on this reviewDear Ivona Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the tour itinerary as well as the service provided by the driver and guide. We regret to learn that other aspects of your experience did not meet expectations. We take comments about communication and clarity seriously and will review our processes to ensure that information about add-on experiences and guide details are provided more clearly in the future. We will use your feedback to improve how we communicate these policies and tour details moving forward. We appreciate your input and thank you again for sharing your experience. Kind regards, Tomato Travel Team
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