Tomato Travel

Hi Marsha, Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to outline your experience. Regarding the itinerary, the schedule and time allocation for each city are provided in full before booking. Many travellers choose this tour specifically for the balance between Osaka, Kyoto, Hiroshima, and Tokyo, but we acknowledge that the pace may not suit everyone’s preferences. Hotel standards and policies—including amenities, cleanliness procedures, and luggage services—are set by each property. We have passed your comments to the hotels for review so they can address the issues you encountered. For the arrival assistance, the tour includes a meet-and-greet and guided support to the hotel via public transport. This is stated in the tour description, though we will review the wording to ensure it is clearer for future travellers. Your feedback has been shared internally so we can assess where improvements are possible. Thank you again for bringing these matters to our attention.

Thank you for sharing your feedback. We’re sorry to hear that your experience with the tour guide didn’t meet your expectations. Our guides are chosen for their local knowledge and service, and we regret that this instance fell short of our usual standards. We’ve shared your comments with our local team to help us improve. We appreciate you taking the time to share your feedback with us. Kind regards, Tomato Travel Team

Hi Sandra, Thank you so much for your wonderful review. We’re happy to hear that you had a great time on our tour! We’d love to assist you with your next adventure. In addition to Japan, we also offer group tours to destinations such as Taiwan, China, and South Korea. Alternatively, we can arrange customised tours to various parts of South Asia. Please let us know if you’d like more information. We look forward to welcoming you on another journey soon. Once again, thank you for travelling with us. Cheers!

Hi Theresa, Thank you so much for your great review! We hope you had a great time on our tour. Please let us know if we can assist you with any future tours, or customised private tour. Again, thank you for joining our tour! Have a lovely week ahead.

Hi David, thank you very much for your positive review. We’re delighted to hear that you enjoyed the tour. It means a lot to know that everything came together as promised and that you found great value in the experience. Your feedback is valuable, and we will continue to refine our itineraries and provide clearer information so guests can easily add optional experiences based on their interests. Thank you again for recommending us. We hope to welcome you on another journey soon!

Hi John, thank you for your detailed feedback. We are sorry to hear that the tour did not fully meet your expectations. Your comments regarding the schedule and guiding will be carefully reviewed with our team to improve future tours. We are pleased you were satisfied with the hotel selection and the efforts of our staff. We appreciate your honesty and the time you took to share your experience. We hope you made some unforgettable memories in Japan.

Hi Lesley, Thank you for your review. We’re sorry to hear that your Fuji visit did not fully meet your expectations. We truly understand that the weather sometimes can be frustrating which didn't allow you to see the beautiful mountain. But we’re glad that you enjoyed Susanna’s guiding as well as the positive feedback for transportation, accommodation, and meals. Your feedback is important to us, and we will use it to further improve the overall experience for our guests.

Hi Brigit, Thank you for sharing your feedback. We’re sorry to hear that parts of the tour did not meet your expectations. Your comments about the guiding, travel time, and accommodation location are very valuable to us, and we will review them with our team to improve future tours. We’re glad you enjoyed the breakfasts, and we appreciate you taking the time to let us know about your experience. Tomato Travel Team