Sun Pyramid Tours

Dear Dr. Nianning Zeng, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, and we truly appreciate the opportunity to address your concerns. Regarding the car accident, we want to assure you that safety is always our top priority. It is a standard safety measure to have at least two cars traveling together in the desert. This is essential in case of unexpected situations, such as a breakdown or an accident. If, God forbid, your car had been the one experiencing issues, having another vehicle nearby would have been crucial for support and assistance. As for camping in the White Desert, please note that we are obligated to follow governmental regulations and preservation laws. The White Desert is a protected national park, and the authorities strictly regulate camping within it. While some groups may receive approval to camp there on a given night, others may not, depending on police instructions at the checkpoints you may have encountered during your trip. These decisions are beyond our control and are made to preserve the natural environment and ensure travelers' safety. Regarding the tent arrangements, we have reviewed the correspondence between you and our representative and did not find any specific request for a large tent. Had we been informed in advance, we would have gladly arranged for one to accommodate your group. In fact, the quad tent (or any tent large enough to accommodate four people) actually costs less than arranging two separate twin tents. Additionally, if you had contacted us during the tour, we would have done our best to resolve any issues promptly and ensure your comfort. Despite the fact that no fault was found on our side, we still went ahead and refunded 10% of the total cost as a gesture of goodwill, in recognition of your discomfort. However, it seems that even this measure did not meet your expectations. We are always striving to enhance our services and sincerely appreciate your feedback as it helps us continue improving.