LimaTours

Dear Prince, thank you very much for choosing LimaTours and for taking the time to share your experience! We are delighted to know that you enjoyed our service and the guidance provided by our team. We truly appreciate your feedback about the accommodation, as it helps us continue improving. We hope to have the pleasure of welcoming you back soon to discover even more of Peru!

Thanks a lot for sharing your feedback, Jacqueline. It makes us truly happy to know that you enjoyed Peru and that most parts of your journey met the four-star standards you were expecting. Our guides and operation teams work hard to create memorable travel experiences, so we appreciate your kind words about them. Regarding the change in your itinerary, the road to Cruz del Cóndor was unexpectedly blocked due to a landslide during your travel dates. Situations like this are fully out of our control, yet our local team reacted immediately to ensure you could still experience the flight of the condor through an alternative route. Our goal was always to minimize the impact on your trip and deliver the essence of the planned experience. We regret that this solution did not fully meet your expectations. We understand how disappointing unforeseen changes can be, and we truly value your comments as they help us continue improving. Peru welcomed you with its wonders, and we hope the great moments remain with you long after your journey. Warm regards from the entire team.

Dear Dorthe, Thank you very much for sharing your experience with us! We are delighted to know that everything went smoothly during your trip, from the excursions and guides to the transfers and overall organization. It is wonderful to hear you enjoyed the balance between activities and free time, as well as the small groups and personalized service. We also appreciate your mention of our WhatsApp communication, as we always strive to keep everything simple and accessible. We look forward to welcoming you again soon for more unforgettable experiences in Peru.

Dear Michael, thank you for sharing your feedback. We regret the confusion and frustration caused by the situation. As mentioned, given that the flight cancellation occurred on the same day the program was scheduled to begin, all services had already been reconfirmed and fell under the no-show policy, making them non-refundable according to the terms and conditions. We acknowledge there was an error in the information initially provided, and we sincerely apologize for the misunderstanding. While the policy could not be applied differently, we take your comments seriously and will continue working to improve our communication so situations like this are handled with greater clarity.

Dear Tiffany, Thank you for sharing your detailed feedback! We are pleased to know that our guides, drivers, and coordinators exceeded your expectations and that all transfers and logistics were handled smoothly. We regret the inconveniences regarding group separation, daily guide changes, and the logistics of specific excursions. As the local operator, LimaTours follows the program and instructions provided by TourRadar, but we truly value your comments as they help us improve coordination and provide a more seamless experience. We hope to welcome you again and offer a trip that fully meets your expectations.

Dear Carol, Thank you for sharing your review. We are glad to know you found the tour well organized and efficiently put together, and that our guides provided thorough cultural information and clear instructions. It is great to hear you enjoyed most of the hotels and appreciated their locations. We also value your suggestion regarding train seating, as details like this make a difference in the overall experience. We are very pleased that you were happy with the tour and hope to welcome you again for more memorable journeys in Peru.

Dear Carlos, Thank you for your feedback and for highlighting the punctuality, kindness, and professionalism of our team, as well as the interest you found in the sites visited. We regret that the hotel in Urubamba did not meet your expectations regarding location, amenities, and comfort, and we truly appreciate your comments as they help us identify areas for improvement. We are glad overall you had a positive experience in Peru and hope to have the opportunity to welcome you again with an even better stay.

Dear Stephen, Thank you for your kind words. We are very pleased to know you found the tour well organized and our team professional and responsive. It was a pleasure to be part of your journey, and we look forward to welcoming you again for more memorable experiences in Peru.

Dear Gabrielle, Thank you for sharing your experience. We're truly sorry to hear that weather conditions affected your travel to Cusco and caused you to miss part of your tour. While safety always comes first, we understand how disappointing it can be when plans change unexpectedly. We're glad to know you enjoyed the parts of the tour you were able to complete and that our tour guides made a positive impression. If your travels bring you back to Peru, we’d love the opportunity to welcome you again for the full experience.

Thank you, Patrick, for taking the time to share such a detailed review. We are delighted to know that you found our guides, drivers, and overall organization excellent, and that you enjoyed the private tour experience as well as the comfort of the journey to Puno. We appreciate your comments regarding the second day at Machu Picchu and understand your perspective; this feedback is very valuable as we continue working to make our programs clearer and more aligned with travelers’ expectations. It is wonderful to hear that the trip was part of your 31st anniversary celebration, and we hope to welcome you again in Peru for more memorable moments.