Best of Italy (Summer)

Customer Reviews

• VM

  Valere

  · October 28th, 2024
  Great experience, I would do it again. Things to improve: some wine on optional was very bad. We bought better wine, at full price while it should have been in the cost of the optional.
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  Trafalgar commented on this review

  We sincerely appreciate your choice of Trafalgar as your travel partner, and we would be honoured to welcome you back on tour in the future.
  Trip date: October 2024
• IC

  Ian

  · July 11th, 2024
  Trafalgars tour well organised and tour guide of highest standard. Dealing via Tour Radar got a little confusing at time in the lead up however all worked out well
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  Trafalgar commented on this review

  We are thrilled to hear that you enjoyed the services provided by our On The Road Team and found them exceptional. They are indeed a valuable asset to our company. At Trafalgar, we take pride in our team's professionalism and dedication to outstanding... Show more
  Trip date: June 2024
• KG

  Kevin

  · July 1st, 2024
  It was good but very rushed
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  Trafalgar commented on this review

  Thank you for taking the time to share your review with us. We understand that our itineraries can be quite packed with all the beautiful attractions, leading to busy days and tight schedules. Our Product Team will explore the possibility of adjusting... Show more
  Trip date: June 2024
• TJ

  Trevor

  · September 21st, 2023
  Overall good, seemed a bit rushed with not enough time to absorb the sites.
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  Trafalgar commented on this review

  We thank you for your feedback during your recent trip. Our Best of Italy trip style is tailored for the traveller who would prefer to explore one country in depth. As a result, this itinerary may not be to the more relaxed travellers’ taste;... Show more
  Trip date: August 2023
• KN

  Kristen

  · September 9th, 2023
  I am currently on the Best of Italy tour with my mother and father. The seats on the tour bus are quite close together, and my 72-year-old father (who is 6’5) cannot fit his legs inside the seat. When he sits in a regular seat, he must sit sideways so that his knees extend into the aisle. Other travelers have difficulty getting past him on the bus because the aisle is also quite narrow. When he discussed this problem with our guide, who is otherwise friendly, the guide informed him that since the seats are randomized every day, he cannot accommodate my father to give him one of 5 the seats on the bus which have enough leg room for him. He also informed my dad that he cannot ask anyone to trade seats. Unfortunately, he will have to sit sideways for several hours at a time over the next 2 weeks, as our tour covers most of Italy. We are all very disappointed in trafalgar and their unwillingness to accommodate a physical limitation. Although the staff have been friendly, this is a substantial problem for us, and we are unlikely to travel with trafalgar in the future. In addition, we will advise those we know against touring with trafalgar.
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  Trafalgar commented on this review

  Thank you for sharing your feedback with us while travelling through Italy. We apologise that your father's height is causing him discomfort on the coach seats; however, to maintain fairness and improve the overall experience of our guests, Trafalgar... Show more
  Trip date: September 2023
• 

  David

  · August 28th, 2023
  There were aspects of our trip that was excellent and a few that were poor to okay. Tourism is way up in Italy this year and you really get a sense the service sector there is fatigued with it. We found about half our food service arrangements were lacking with respect to food quality and service. Not once did we find fresh bread at a restaurant for example. The brochure from the tour operator needs to be taken with a grain of salt and it would be helpful if a few days before tour start it could be communicated what we were actually doing. For example, our Best of Italy tour was to visit the forum in Roma but only view the Colosseum from the outside. When we got there we discovered we would not be going to the forum but would be going into the Colosseum. Luckily we had time due to an early arrival to arrange tickets to go to the Palatine Hill and the forum. Would have been nice to know in advance. Be prepared that you will likely find a lot of issues with air conditioning in some of the older hotels. Prepare yourself, not much can be corrected other than perhaps getting a different room if it is available. Your tour director will do their best but the last line of defense is "it is all part of the travel experience". Italian breakfasts are usually a croissant and capuccino so if you go expecting a more hearty breakfast it will not be done well. Scrambled eggs and bacon are usually available but we rarely found the eggs to be real eggs - more like powdered egg soup and the bacon was more often than not undercooked. The farewell dinner was a set menu in a restaurant near the final hotel and the service and quality of food was very poor. It was obvious that while the restaurant opened this evening just for us due to contractual obligations, the minimum effort was put forward. Our bread was from days ago and dropped on each table inside a small paper bag. My suggestion is that Trafalgar skip the dinner and instead host a reception with appetizers and drinks so we could socialize more with our new tour friends. Shangri-La hotel was the final stay on the tour. We booked a couple extra days to stay in Roma and wish we had relocated to a hotel in the ancient city. Other than the mall (EUROMA), there is very little in the area. A taxi to Piazza Navonna was about 22 euro but if we had a hotel in walking distance we could have freshened up and had dinner feeling a lot less tired, hot and sweaty.
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  Trafalgar commented on this review

  We appreciate you taking the time to provide feedback about your trip to Italy. We are sorry to read that certain aspects of your itinerary did not meet your expectations, particularly the entrance to the Colosseum. Given the popularity of travel and... Show more
  Trip date: August 2023
• 

  Napoleon

  · June 4th, 2023
  Best of Italy tour was an excellent experience to sample the culture and beauty of this country.
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  Trafalgar commented on this review

  Thank you for sharing your Italian experience with us. We are pleased you had the opportunity to witness the stunning attractions in Italy and immersed yourself in Italian culture. We hope you arrived home with many new friendships and with incredible... Show more
  Trip date: May 2023
• 

  Victoria

  · March 4th, 2023
  Overall I had a wonderful experience but the included meals were not great and in some situations the booking expectations did not meet what was given (many of the optional items that were included in the booking tour itinerary cost extra). Again good trip, but be forewarned it is a lot. You spend a lot of time on the coach, as expected since you’re traveling the distance, and often there is very little time left to rest and relax for the entirety of the trip—I was worn out and glad I baked in some days after to just chill out. I will note, our driver and tour guide were fantastic and extremely knowledgeable!
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  Trafalgar commented on this review

  Thank you for your time spent in Italy. We are pleased to learn that our Travel Director and Coach Driver allowed you to discover the ancient treasures of Rome to Renaissance Florence, and you were able to immerse yourself in the Italian culture. We... Show more
  Trip date: September 2022
• MM

  Mary

  · November 27th, 2022
  The tour was well planned out and the guide was enthusiastic, helpful, and respectful to all the needs of the group.
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  Trafalgar commented on this review

  Thank you for your fantastic review. We're delighted that your Travel Director was able to showcase this outstanding itinerary so well and leave you with such a positive impression. We look forward to hosting you on your next adventure with us.
  Trip date: November 2022
• JR

  John

  · September 23rd, 2022
  Good trip. My only concern was how you itemize the trip overview. You say 13 days and on the 13th day you write trip ends. It might help to include DEPART on day 13. I didn'r realize and booked flights trhe next day. Had to stay another day.
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  Trip date: September 2022