Customer Reviews

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  Darren

  · October 14th, 2024
  Travel vs time at locations was a bit travel heavy but it was a good trip, saw alot.
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  Costsaver commented on this review

  We appreciate you sharing your experience with us. We understand that you put in a lot of effort to explore the beautiful attractions we had planned for you. We are sorry you found the tour's pace too fast. Our Product Development Team will review the... Show more
  Trip date: September 2024
• BK

  Birgit

  · October 4th, 2024
  well organized, good people
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  Costsaver commented on this review

  Thank you for being our guest and travelling with Costsaver. We hope to welcome you back again.
  Trip date: September 2024
• 

  Catherine

  · October 3rd, 2024
  We booked what I thought was a 14 day tour of England, Wales, Ireland and Scotland through Costco on a CostSaver tour, thinking it was run by Trafalgar Tours. Turns out it was only a low-budget affiliate and handled by a third party TourRadar, which I found confusing. After arriving in London England we found out that our tour guide wouldn't be there until the 3rd day. Why did we pay for 2 extra days adrift in a distant suburb of London with no convenient access to any tourist spots?
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  Costsaver commented on this review

  Thank you for your review. We appreciate hearing from our valued clients. The Britain and Ireland Experience is a 14-day excursion, the first day being your arrival. On Day One, you have the opportunity for self-exploration. At the same time, on Day... Show more
  Trip date: September 2024
• CC

  Charles

  · September 29th, 2024
  I cannot recommend Costsaver to any traveler that wants a consistently comfortable hotel or is incapable of handling their own luggage. We read this provision at booking but never dreamed we would have to drag our heavy bags up & down many flights of stairs without lifts. In one instance, down three & back up 4 long flights. No lifts were working! Since the majority of people on the tour were seniors, it was impossible if not for the help of a couple of younger ladies & the tour guide. Some rooms were tiny with no room to maneuver unless one person was on the bed. No air in several of the hotels either. After adding the costs of all the extra excursions, we could have paid for a better, more inclusive tour that helped with luggage without going thru a 3Rd party. We should have paid more attention to the “see, view & visit” parts described in the tour brochure….. they’re basically a matter of distance. See means you look at something thru the Coach window. View means you get a little closer. Visit means you’ll probably walk by & may pay to go inside if you have time (an optional excursion fee). However, despite all the negatives, we have to applaud the efforts of professionalism, knowledge & handling of several situations of our tour guide, Darren Thompson! He was amazing! Darren went beyond what was expected by actually carrying a lot of heavy luggage to the bus (in the 4 floors of stairs stay). There’s no way most of us could have handled it. He shared his great knowledge of history of the locations & gave excellent recommendations of things to do. He was one of the best tour directors we’ve encountered in lots of travel. We had a great coach driver named Sid too. Also one of the best! Finally, the fact that the group we were traveling with on this tour was so nice, compatible & easy going, made the journey a good one.! It could have been a lot worse without these wonderful traveling companions, Sid & Darren.
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  Costsaver commented on this review

  Thank you for taking the time to share your valuable feedback regarding your recent tour experience. We are disappointed that your overall experience fell short of your expectations. At Costsaver, we take great pride in our unwavering commitment to... Show more
  Trip date: September 2024
• RK

  Rodney

  · September 22nd, 2024
  The overall trip was fine. The places we went met our expectations, but we also found little glitches along the way that made it less than stellar. We had several hotel rooms that definitely did not meet our expectations; one hotel didn’t have a working elevator and it became hard for our older travelers to portage our luggage.
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  Costsaver commented on this review

  We appreciate your choosing Costsaver for your travel and are delighted that you had a wonderful trip and found it valuable. We sincerely apologise that the hotels did not meet your expectations and acknowledge the variations in hotel standards between... Show more
  Trip date: September 2024
• LD

  Lisa LeeAnn

  · August 11th, 2024
  I throughly enjoyed this trip. It was well thou
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  Costsaver commented on this review

  We appreciate your feedback and are delighted to hear that you enjoyed the stunning attractions of Britain and Ireland. We look forward to welcoming you back again.
  Trip date: July 2024
• LP

  Logan

  · August 8th, 2024
  First of all, our trip director (Amber) and our driver (Steph) were great. Overall, the trip was good. Some stops didn't allow enough time to see everything, but that's typical for these types of trips. The food was good, except at the Black Swan Inn. However, some of Costsaver's practices are very poor. We booked this trip well in advance with an early bird discount. Unfortunately, it was canceled a couple of weeks before departure. Costsaver offered us a shorter trip on similar dates but refused to honor our original early bird pricing. Instead, they charged us a higher "last minute booking" rate. Despite speaking to multiple representatives, they wouldn't lower the extra $800 charge. Travel agents and other travel companies advised that they would have honored the original agreement and offered perks for the inconvenience since the cancellation was not our fault. This trip was for our honeymoon, so we decided to go ahead anyway. The most frustrating part was that the week after they insisted they couldn’t lower our price, they reduced the trip cost on their site. We were already booked on the new trip and they still refused to adjust our price. We won't use Costsaver again unless they correct this with us. Another thing we found is that you cannot leave reviews until you are on the trip. I imagine others who faced last-minute cancellations and didn’t accept the new trip can’t leave reviews either. I recommend looking at other travel companies.
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  Costsaver commented on this review

  Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced. Please provide us with your booking information so we can investigate what happened with your booking.... Show more
  Trip date: August 2024
• PK

  Patricia

  · June 18th, 2024
  All in all a good trip. Would have appreciated the temperature on the bus being more regulated to the outdoor temp...it was rather chilly on the bus most days (11-12degrees Celsius)that required me and most others to wear jackets on the bus. When I asked our last bus driver to turn on the heat he ignored me. The same driver who broke a wheel off my luggage. A couple of days we were not advised of the travel time between stops 2.5-3 hours or that we should have snacks/lunch with us. Appreciated our fist driver Tony in navigating everything and Andrew our Tour Guide was excellent. Very knowledgeable on history and great sense of humor.
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  Trip date: May 2024
• JB

  John

  · June 3rd, 2024
  You need better communication regarding time lines. I was disappointed with the information gives to us. Others on the same trip had better information but booked through a travel agent. 15 day tour is only 12 days. We had to stay an extra day in London for no good reason. We never heard from the tour director untill 10 mims before the bus was leaving. No information was at the hotel, i went around asking peoeif they were on tour with costsaver. I found someone and rushed to getpacked and find the bus. Director said she did not have my contact information. Others said the same thing. Bus driver was great. Director should talk more history and less fairy tales. Everything else was very good for the area we covered.
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  Costsaver commented on this review

  We are grateful for the time you took to provide us with your review. Understanding our guests' travel experiences from their perspective helps us identify areas for improvement. As travellers, we recognise and respect the importance of having all... Show more
  Trip date: May 2024
• 

  Melody Ann

  · April 22nd, 2024
  The driver, Billy, and tour director, Speedy, made the trip very interesting and informative. They were both very helpful. We were disappointed that some of the hotel didn’t really cater for the older tourist with rooms a fair distance from reception, climbing stairs and dragging our luggage.
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  Costsaver commented on this review

  We are truly grateful that you chose to travel with Costsaver. Your enjoyment of the tour and your positive feedback mean a lot to us. Your kind words about our itinerary and the On The Road Team testify to our commitment to providing our guests with... Show more
  Trip date: March 2024