Discover Italy

Customer Reviews

• AF

  Andrew

  · March 2nd, 2025
  We have been very disappointed with Tour Radar and their European operator Europamundo who have NOT dealt with a customer complaint in a professional compassionate or efficient manner! We have been very disappointed and would not use this tour company again or recommend it to anyone else!
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  Europamundo commented on this review

  Hi Andrew, thank you for sharing your feedback about your recent tour. We sincerely regret that your experience did not meet your expectations. We shared some message on your BCP and we refund part of your tour. We value your opinion, as it helps us... Show more
  Trip date: January 2025
• 

  Kathy

  · October 28th, 2024
  I went on tour so I wouldn’t have to think and plan and, as a solo traveller, meet a great bunch of new people. With this tour, in 7 days I had 3 tour leaders, the bus was bilingual so I didn’t even know who spoke English and 80% of the time we were left to our own devices. The hotels were way out of centre so once you went back to the hotel, you were stuck. Often there wasn’t even a restaurant nearby for dinner. This sort of your May suit others but it didn’t suit me and I would never do one of their tours again.
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  Europamundo commented on this review

  Dear Kathy, Thank you for sharing your feedback regarding your recent tour of Italy. We appreciate your insights, as they are essential for us to improve our services. We understand that traveling as a solo traveler with multiple tour leaders can be... Show more
  Trip date: October 2024
• DG

  DEVARAJ

  · June 23rd, 2024
  Positives : 1. Tour that I opted is really exciting as it covered lot of important places of Historical importance and iterinery is above expectations. 2. Tour guides are co operative but they are bound to europamundo policies . Driver is very good Negatives : 1. Hotels are below mark and not par with our expectations and Lifts are not working in One of the hotels, and most of the breakfast are below average. You have taken more from us and gave low cost hotels. 2.Airport to Hotel transfer was cancelled only because of my flight schedule was just before the tour starting day, My transfer refused where as some of my colleagues got the transfer when they booked through other sites than tour radar /Europa mundo. Closure day of the tour day ie 22nd Morning the airport transfer not given. 3. I WONT RECCOMMEND ANYONE TO BOOK THROUGH TOUR RADAR / EUROPAMUNDO AS THEIR SERVICE STANDARD SEEMS NOT UPTO THE MONEY !
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  Europamundo commented on this review

  Thank you for sharing your feedback with us. We're glad to hear that you found the tour exciting and that the itinerary exceeded your expectations. We appreciate your kind words about our cooperative tour guides and skilled driver. Regarding your... Show more
  Trip date: June 2024
• C

  Consuelo

  · May 19th, 2024
  Italy is wonderful. Tour was great. We did not sign up for translation in English and Spanish. Guides were great. English was not the best, though. I speak both, but some people don’t . Tour was sold as an English tour to us, Spanish tour to others. It was a surprise. It all worked out though
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  Europamundo commented on this review

  We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they... Show more
  Trip date: May 2024
• 

  Maria Jean

  · April 11th, 2024
  It was overall a great trip!
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  Europamundo commented on this review

  We are grateful for your feedback! We are eagerly anticipating your return. Europamundo team:D ❤
  Trip date: March 2024
• 

  Bharati

  · April 2nd, 2024
  Overall experience was too good. itinerary was reasonable..And our travel guide Sabrina was Superb. But one thing i want to say the hotels were far from the city centre. We had a wish to explore the city in leisure time which we could not .Thanks.
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  Europamundo commented on this review

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us.... Show more
  Trip date: March 2024
• CT

  Craig

  · October 17th, 2023
  We booked and paid for the tour of St Paul’s cathedral in Rome through your company only to discover on the day that the tour was cancelled because they needed at least 15 people in the group. The tour guide was very apologetic and refunded our money but that day was the only day that we could get a chance to go there. Very disappointing. At least half of the hotels that we stayed in were around a 2-3 star rating. Some were very good. Most days we didn’t get to our accommodation until after 8pm. All of our guides and bus drivers were very good. We had problems with some of the group always arriving late and holding up the bus which gives the rest of the group less time to explore each place that we visited.
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  Europamundo commented on this review

  Dear Craig, We appreciate your time in sharing your thoughts with us. We regret to learn that, unfortunately, the optional outing was canceled. Please note that, as indicated in our terms and policies available on our website, our accommodation is... Show more
  Trip date: October 2023
• 

  Anthony Thomas

  · September 5th, 2023
  The bus journeys could be better planned as too much time was spent traveling between the places of interest in dated coaches with leather seating unsuitable for the long journeys. The hotels were mainly of poor quality with no evening entertainment to wind down after the long days of site seeing which would have given people on the journey a chance to bond. The breakfasts were limited and most of the hot meals provided by the hotels were of poor quality and usually cold with only a couple of exceptions. The only saving grace was the tour guide who's endeavour to teach about the history of the places visited warranted any praise of the tour. All in all, this was a holiday to forget and has put me off this type of holiday for the foreseeable future.
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  Europamundo commented on this review

  Dear Anthony, Thank you for sharing your thoughts about the tour with us. We are delighted to hear that you had a good experience with the guides. We regret to hear that some parts of the tour fell short of your expectations. Please... Show more
  Trip date: August 2023
• 

  Aye

  · August 10th, 2023
  We are with Discovery Italy from July 28 to Aug 6 tour group. Europamundo tour guide, Patricia is very irresponsible, and unprofessional, and gave us no information about the trip. She came always late and she left people behind with no help. What do if something happen to us? She is your liability. At first, we all thought this is how Europamundo and Italy Tour operate. But much more like the guide. The first day, was the same. She left the other family. The worst thing is she showed up one hour late. But, Mercia , our new guide is really good, very professional, and professional. I am really impressed with her and your company because of her. She left us in the middle of nowhere because we are 2 mins late in the restroom without any warning and the time set to come back. There is no Taxi to take, no money, no passport either. The worst thing is my friend couple from Morocco told her that we are coming and she just left knowingly. I called my other friend and she gave her the phone. Patricia refused to take the call. No plan of helping either. She did not take emergency call from your company either. That is very rude and cruel. What are you gonna do if something happens to us? She is your liability. I sent email to customer service on Aug 2nd and no reply till today, 08/10/23.
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  Europamundo commented on this review

  Dear Aye, We deeply regret to learn that the tour did not meet your expectations, and we extend our apologies for the delay in addressing this matter. The complexity of the case necessitated a thorough investigation involving coordination with our... Show more
  Trip date: July 2023
• SC

  Steven

  · August 10th, 2023
  We were left deserted at the Vatican Museum because there were only 6 of us pure English speakers. The rest Spanish speakers took off with the headsets and we have to "fend" for ourselves. Otherwise, totally enjoyed the tour. Well done.
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  Europamundo commented on this review

  Hi Steven. Your feedback is valued and we will work with the relevant departments to ensure that the trip pace remains consistent to provide the best experiences for our guests going forward. With that said, we remain hopeful that your journey through... Show more
  Trip date: July 2023