French and Swiss Spirit

Customer Reviews

• A

  Anonymous

  · May 7th, 2024
  My client returned very happy from the tour
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  Europamundo commented on this review

  We appreciate your valuable feedback and hope to offer you an improved service on your future tours with us. Europamundo team :D❤
  Trip date: March 2024
• RS

  Rosalie

  · August 5th, 2023
  Our overall experience was excellent. This is our first family tour trip. We really like Mariano our guide from Lyon to Switzerland. He's the best! Funny, helpful, sharing a lot of history of the places we've been too, very organized and very honest :). The tour provided us all good hotels, we even stayed in Hilton hotel! The memories we treasured on this trip will forever stay in our hearts. Thank you Europamundo!
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  Europamundo commented on this review

  At Europamundo, we aim to create an outstanding experience for our guests from start to finish. Therefore, we are thrilled to read that our dedicated team of representatives ensured that your first-time guided holiday with us was as unforgettable. Thank... Show more
  
  Trip date: June 2023
• VL

  Vilma

  · June 14th, 2023
  Worst tour ever! Will not go again with any Europamundo tours! Very disorganized and they dont respond to your email/queries fast. Pick up from airport - late for 2.5 hours. And driver was rude! Hotel in Paris - Novotel Bagnolet was below 3 star! Location was very far from City centre, even uber drivers are saying its not a good location. Aircon is not working in the rooms, even the fridge, and safe was not working. We have to transfer room. Breakfast food was below expectation most especially their scrambled eggs. Tour guide in Paris - can't even speak good English and speaks mostly in Spanish. A lot of the passengers were very frustrated and mad. Tours were mostly in a rush. Not enough time to roam around to take pictures and grab a good meal. Tour bus was so full about 52 people. They changed itinerary last minute and even entrance to Versailles that should be included, they told us it was not at the last minute! Post accommodation hotel in was supposedly Courtyard by Marriot which was what was stipulated in our travel document but instead they booked us back at the crappy hotel - Novotel and to think we paid more $100 per night. Never again will I get a tour with Europamundo!. There were also a lot of complains from fellow travellers as they are really very disorganized!
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  Europamundo commented on this review

  We sincerely apologize to hear that your experience during the tour with us did not meet your expectations. We strive to provide excellent service to all our customers and value your feedback as an opportunity for improvement. On the voucher, we... Show more
  Trip date: May 2023
• LT

  Loreta

  · May 4th, 2023
  It a tour of a lifetime. Our tour guide Bilal and tour bus driver Angel were awesome, very helpful and knowledgeable. I enjoyed the Eiffel Tower and Seine River Tours. The Grindelwald tour and cable ride to the Alps were magnificent. This is one of the best tours I ever had. I highly recommend Tour Radar and Europamundo to everyone! Thank you so much for such a great experience!
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  Europamundo commented on this review

  We extend our gratitude for your review and eagerly anticipate the opportunity to have you in your future journeys. We' re delighted that you had this incredibly experience with us. Europamundo team :D❤
  
  Trip date: April 2023
• 

  Maricar

  · April 13th, 2023
  Maia is a very great tour leader. Very organized tour and one of a kind experience
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  Europamundo commented on this review

  Thank you for taking the time to share such a positive review France and Switzerland trip, along with your great photos, and we hope that you will join our highly skilled team again soon to travel to more unique destinations.
  
  Trip date: April 2023
• FA

  FAISSAL

  · September 5th, 2022
  Was a great trip , great team , perfectly as mentioned
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  Europamundo commented on this review

  Thank you for sharing your feedback. Your feedback is valuable, and we look forward to welcoming you on another fantastic journey in the future. Europamundo team :D❤
  Trip date: August 2022
• 

  Aaron

  · June 18th, 2022
  Avoid this tour! I've traveled to almost 50 countries with several operators like G Adventures, TruTravels, EF Tours solo backpacking etc... and this was nowhere near the operating efficiency of those companies. Upon arrival there was no guide or information provided until that morning. 3 Languages were spoken so dont plan on conversing or getting info in a prompt manner because you have to wait. We missed out on many opportunities due to the lack of planning and misleading of this operation having them say they were holding tickets and taking our money then canceling last minute had we known this we wouldve booked excursions ourselves weeks in advance and I encourage anyone doing this tour to. The first day the guide left 4 people behind (Middle eastern) then the next day a different guide was an hour late and made us wait 50 minutes for a couple (non middle eastern hmmmm) after the Eiffel tower visit causing us to miss excursions. The 3rd day we had another different guide which she was excellent but again people were constantly late causing us to miss out on time in other places throughout the tour even at the rest stop they were late. The tour is so rushed you cant enjoy anything if you arent running through the stops. I recommend taking your own transportation in Switzerland as we ran into traffic costing us around 4 hrs. We finally just decided to navigate ourselves on the way back via train and it was quick, cheap, and easy allowing us to enjoy more of the city that we arrived late to. The best places on the Itinerary you will get maybe 2 hours at if lucky. There is no A/C in the rooms and it was hot with no fans nor option to open windows. There is no wifi or eating on the bus either so it is pretty much eat on your 1 hr stop at the towns or explore and go hungry your choice! Overall I strongly advise against using this company Europamundo (especially if you speak anything other than spanish)
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  Europamundo commented on this review

  Dear passengers, We have reviewed and investigated the points raised and informed all relevant departments, as always, we use our passengers’ feedback to improve our services! As to the times of the services, we place informative posters in the... Show more
  Trip date: June 2022
• HV

  Hoang

  · December 23rd, 2021
  It was great, but the last stretch was tiresome, driving from Switzerland back to Paris was too long!
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  Europamundo commented on this review

  Hi. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. We apologize for any inconvenience you may have encountered during the tour. Europamundo team :D❤
  Trip date: December 2021
• RM

  Ramchandar

  · August 18th, 2019
  Overall, we really enjoyed the trip. Among the visit, effiel tower and Zurich will live in the mind lifelong. The schedule was well planned and executed by Europa Mundo. Isabal ( guide) is wonderful and was closely maintaining the group as a family. It is very important when there are multi cultural group together and there wasn't any conflicts through out this trip. Much needed improvement in future is Mike. The guide does her best to tell the information but Mike will make this better for a wider group of people. Hope you improve this.
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  Europamundo commented on this review

  We want to thank you for taking the time and sharing your experience with us. We are pleased to know that your trip was satisfactory in general terms. Isabal We are happy to know that Isabal, our guide, was so useful during your tour, I will make sure... Show more
  
  Trip date: August 2019
• U

  UnhappyCustomer

  · May 18th, 2019
  Our tour was from Paris, to Normandy, to Brodeaux and back to Paris. The hotels were terrible. Dirty, cheap, broken beds, toilets and showers did not work. The included breakfast meals were disgusting. Instant egg mush and stale danish. Half of the coffee machines didn't work. The staffs were less than friendly. We had 2 different drivers: one was good, the other was all over the road. We had 3 different tour guides; 2 were OK but the 3rd was terrible (just kept reading out loud from of tour book). The tour was supposed to be in both Spanish and English, but they only spoke Spanish. None of the attraction tickets were included with the tour. Most of the tour was a drive-by experience as they did not allow time for you to do anything but use the restroom and eat quickly. A few times your meal had to come from a truck stop along the way (eat there or go hungry). During the tour they would try to up-sell you there evening side excursions. We tried one of them and it turned out to be a rip off. If you're looking for a great tour and good value for your money, go elsewhere.
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  Europamundo commented on this review

  We would like you to send our most sincere apologies for the inconveniences you may have experienced during your trip “France and Switzerland” last April 2019. At Europamundo Vacations, we take pride in ensuring our customer’s satisfaction and we... Show more
  Trip date: May 2019