4 Days in Classic Dubai.

Customer Reviews

• 

  Stéphane

  · November 14th, 2022
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  One of the reasons we chose this tour was that it offered a chauffeur service between the airport and the hotel. Unfortunately, since our flight arrived late in the evening, the company didn't want to offer us this service. What's more, the Swissôtel hotel where we were staying is a long way from the city center: a 30-minute metro ride from the Dubai Mall/Burj Kalifa. The first night at the hotel was horrible, as we were given a smoking room that smelled really bad. The neighbors shouted all night and there was no hot water for the shower. Fortunately, we were given a new room the next day and it was much better. The rooms are very large. As for breakfast, it's very crowded, a real zoo.
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  Trip date: November 2022
• 

  Gabriel

  · December 31st, 2019
  This is going to be a longish review. If I could give Remaz Tours 0 stars, I would, this was the worst experience I ever had of all the numerous trips I have made over the years. Remaz Tours are out there to scam people. Before I even left for the "Magnificent Tour package of Dubai", when I was sent the vouchers for the hotel I discovered that they have changed the advertised hotel (Emirates Grand Hotel which is close to the Burj Khalifa and looks very nice, with goo reviews on TripAdvisor) to AL Khaleej Plaza which is way out, close to the airport. It turned out to be even more horrible than I thought, it is dirty, dated (looks like something from the 1960s), even seedy (2 star hotel). When I complained, I was offered an even worse hotel option! The reception staff was nice and helpful but that didn't make up for the overall bad impression. The breakfast was also very poor. Then the first morning I had a "city tour" planned by Remaz Tours. I was given a one hour window to be picked up. After that hour I started calling the local rep several times but they didn't answer the phone. I sent some messages to Remaz Tours through TourRadar and finally after 2 hours I was informed that the tour is cancelled. I was refunded (about $30) and I decided to get a hop-on hop-off day pass which was more than double that price! I had to cut it short actually because in the evening I had a Dhow Cruise starting at 6pm. I was supposed to be picked up between 4 and 5pm, I was picked up at 5:30 and dropped at the wharf just before 6pm with the following: wait here 5-10 minutes and the ship will come. The ship came about 30 minutes later and as more and more people were dropped off, there was a total chaos boarding it. We finally started our 6pm cruise at 8pm! The ship itself was awful, the food they served was even worse, cold and tasteless, I couldn't see much of Dubai from the seat I was directed to sit down. The last activity was the "Desert Safari". The same story - pickup between 2-3pm, actual pickup at 3:30. Again, a huge crowd, the same awful food as on the "cruise", long lines to get any food from the open "buffet", lots of waiting before anything started. The last straw came at the checkout from the hotel. When I checked-in, they asked for 60AED city tax which was not included in the package AND a 200AED deposit in case I have expenses at the minibar, etc. I paid with my credit card, thinking that the deposit will be refunded on the credit card. The receptionist took out a 200AED banknote for the refund and said they cannot refund my credit card as the charge already went through. EVERYBODY can refund on a credit card!!!! After some fuss, he agreed to give me some US$ in cash and some AED which luckily I could spend at the Duty Free. What exactly do they think that someone can do with 200AED at 2am before leaving the country at 4am? Oh yes, the pickup for the airport was 5-10 minutes late as well but I got there in time. Glad that I am home! The only good experience related to Dubai was the flight with Emirates which I bought separately. Please DO NOT USE REMAZ Tours if you want to enjoy your vacation. Again, it is the WORST experience I ever had on a trip (I have visited 70 countries so far!). Anyways, Dubai is overrated in my opinion, it's boring, has no personality. I went there only for 3 days/4 nights after a wonderful trip to Egypt (fortunately not with Remaz Tours). I don't write many reviews, but this experience was so bad that I wanted to warn potential Remaz customers.
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  Trip date: December 2019