Remaz Tours GmbH

Dear Jed, Thank you for taking the time to share your experience. We're truly sorry to hear that aspects of the tour did not meet your expectations, particularly regarding the hotel in Cairo and the conduct of our local partner. We are aware of the feedback concerning Swiss Inn and have already taken steps to review the standard and location of the property for future tours. Regarding the breakfast box and condition of the items provided, we agree this falls short of the standard we aim to deliver, and we sincerely apologize for that experience. Concerning the issues with the local representative, we take allegations of unprofessional behavior and lack of accountability very seriously. We have forwarded your feedback directly to the operator's management for internal review and appropriate action. We also strongly encourage all guests to request receipts directly from the company or via TourRadar’s platform for full transparency. As for the Abu Simbel Sound & Light Show, we understand it's not to everyone’s taste, and we are currently reevaluating whether to continue including it as part of the optional experiences. We genuinely regret that your journey did not reflect the quality and care we strive to provide. Your feedback is being used constructively to improve future guest experiences. Kind regards, Remaz Tours Team

Dear Zenaida, Thank you so much for your kind words! We’re delighted to hear that you had a well-coordinated experience with Remaz Tours and that Mr. Wesam was able to assist you effectively throughout your journey. We’ll be sure to pass along your compliments to him—it will mean a lot. Providing smooth and reliable service is always our goal, and it’s wonderful to know we met your expectations. We hope to welcome you again on another tour in the near future! Warm regards, Remaz Tours Team

Dear Lynne, Thank you for your honest feedback. We're very sorry to hear about the confusion and disappointment surrounding your recent tour experience. We understand how frustrating it must have been to receive unclear information about the local operators involved, and to find out only upon arrival that key components of the itinerary—such as the visit to Fátima—were not as expected. The lack of communication and clarity around the involvement of Greca and Europamundo is something we deeply regret, and we agree that it should have been clearly explained prior to your departure. Please know that we have taken your comments seriously and are already in discussion with our partners to ensure that communication regarding operator handovers and tour variations is improved for future guests. We also want to acknowledge and thank you for your patience throughout the process—and we’re glad that the reimbursement for your self-arranged visit to Fátima was handled. Your feedback helps us identify gaps and refine the experience for others. We truly value your input and are committed to doing better. Warm regards, Remaz Tours Team