Customer Reviews

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  Phillip

  · September 26th, 2023
  This trip to Sicily with Insight was well organised and having just got back home I'm amazed at just how much we did. There were people on the bust up to early 80s and the tour director reached out to them and made adjustment for everyone in time and extra information. It really was a passionate trip and the tour director Fabio and the bus driver knew and loved Sicily. Great local guides. Everything was a joy. Insight really go out of their way to offer a person a memorable and excellent experience.
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  Insight Vacations commented on this review

  Thank you for your feedback during your recent trip to Sicily. At Insight Vacations, we understand the importance of having a professional Travel Director travelling with our valuable guests to deliver incredible trips, and we are beyond thrilled to... Show more
  Trip date: September 2023
• JS

  Janice

  · May 11th, 2023
  This was my first I sight your. The guide and driver were excellent. I would have liked more notice about the optional tours, and l found the arrangements for the beginning of the tour, the end of the tour and the collection from airports more defined.
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  Insight Vacations commented on this review

  We appreciate your feedback during your time away with us. We apologise at the time of the booking for the inconvenience caused due to the miscommunication regarding the details of the Optional Experiences that are included on our detailed itinerary,... Show more
  Trip date: April 2023
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  Ida

  · July 7th, 2022
  Excellent Sicily Tour. Discovered Temples I...
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  Trip date: June 2022
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  Krishna

  · July 3rd, 2022
  Too much walking in hot sun, especially in tough terrains.General observation was that some of the long walks could have been avoided by the use of smaller vehicles .
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  Trip date: May 2022
• E

  empire58liveca

  · July 13th, 2018
  We did this trip in October 2017 and overall found a lot of things lacking. Having done 9 Insight/Trafalgar tours this was just poor. Previous to this I would wholeheartedly recommend the group. After this I would say anything but, The optional meals in the pass all enjoyable, these not so much. Three optional meals and all were pork with some downright poor wines being served.(In Italy no less) There was a baggage issue on air transfer from Catania to Malta where told 80 Euros for extra bag only to become 250 Euros because of the way the tickets were purchased. Filed a report with my travel agent who forwarded the complaint to Insight, she has yet to hear a reply 10 months later, I sent email directly and received a phone call from insight within 5 hours saying they were busy and short staffed. Four months later no further action means this company does not care for the customer and takes the money and run. Accidents and mistakes do happen and conversations can address these, but no conversation and avoidance is just plain BAD customer service.
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  Trip date: October 2017