Customer Reviews

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  Robert

  · September 22nd, 2022
  A very anxious and disorganized tour. All contact with your 'virtual guide' is done via cell phone, including a Whatsapp app that needs to be on your phone. Flying in from the States, it took a few minutes to get the phone working. In that time, the shuttle driver is try to text/call you. The hotels were adequate except for the first one, The Royal National in London. We felt it was a bare-bones hotel. We moved to the Hilton Euston and were much happier. Our guide 'Javier' , assists you virtually, through the Whatsapp and email. Any questions were dealt with virtually, sometimes timely, others not. Be prepared to do a lot of problem-solving on your own. You need to get from the hotel to your tours. That's up to you. Another reason we like the Hilton-Euston. Across the street from bus and subway (Tube). Download the TFL Go app before your get there. It was indispensable for using the bus and Tube. Next time. we would either do it ourselves or pay a bit more for an in person guide.
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  EUROLATINO Tour Operators commented on this review

  Thank you very much for your comments, that will help us to improve our services, or better to say, we will warn better our clients about the system we use. I just want to tell you, that other customers like very much this system because it gives them... Show more
  Trip date: August 2022
• D

  DuQuoi

  · June 29th, 2022
  The EUROLATINO Tour Operators were very...
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  EUROLATINO Tour Operators commented on this review

  Thank you very much for your report. Positive reviews are a reward to our work and operation during your trip with us. We are commited to imrpoved our services for our future clients and I hope, we can meet you again in another tour we have to offer.... Show more
  Trip date: June 2022
• DL

  David

  · June 26th, 2022
  Javier did a fantastic job of keeping us on...
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  Trip date: June 2022
• TH

  THOMAS

  · June 23rd, 2022
  Although I enjoyed the tour, I feel there needs to be more time to enjoy the area and sites that we visited. I was rushed through the castles and other sites not even being able to complete the audio tour. Several rooms had to be walked through quickly to be able to be back on the bus. An hour is not enough time to tour a castle. I was disappointed that I traveled so far to not be able to adequately enjoy the sites.
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  Trip date: June 2022
• SJ

  Steven

  · June 22nd, 2022
  The overall experience felt like the "Amazing Race" tv show. I was not impressed at all, being the first ever tour I have paid to take. FIRST, dealing with Javier the tour guide, we were led to believe we would be meeting and be directed by him or a tour guide on arriving at the destination. Not the case. Tour guide done completely by texting. SECOND, after reserving and paying the deposit for the tour we are told of a price increase per person, a few weeks before the trip. Never heard of a price not being locked in when booked? THIRD, Description of the itinerary, was very lacking of directions and transportation required. The tickets and cost of the venues we would be seeing. In general a lack of communication, misleading, adding considerable to the cost of the trip Overall I could have booked hotels, excursions and major transfers myself on the internet. Everything else we had to arrange ourselves anyway. Thus, the "Amazing Race". By the way this is Steve, my email address, not David. After all is said and done, we (three couples) made sure to have a good experience and we did. Quite confusing at times but memorable. Steve Jones
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  Trip date: June 2022