Customer Reviews

• SS

  Sharon

  · September 23rd, 2023
  The 5 day Holy Tour of Jerusalem booked with Click Tours was the worst tour I have ever booked. I take tours 3-4 times a year, so have many tour group comparisons. Although asked, Click Tours would not advise hotel locations until a few days before the tour commenced. I should have used that as a sign and gone elsewhere… I had accomodation booked near Jaffa Gate prior to the tour commencing, thinking easy for pickup with the tour group as I had such limited information from them about the process. The hotel used by Click Tours as part of their package (Prima Park) was on the outskirts of the city with no restaurants etc nearby. Nice hotels if you have a car, but not otherwise. As we were provided “vouchers” a few days before the commencement of the tour, I messaged Click Tours and asked if we were just meeting different day tour groups each day. I was told the booking is a tour group and not private. As I tour often, private usually means just the person booking and their guide, so found this statement quite misleading later, since this was definitely NOT a tour group booking and was exactly what I thought when getting the vouchers, just day tours with a 3rd party. No representative for Click Tours ever contacted us (other than basic info via Tour Radar) or spoke with us. We were left to our own devices and just picked up by a 3rd party company who Click Tours use for day tours. We had to walk 4 mins from our hotel to a different hotel for pickup each morning by a taxi, who dropped us to a secondary location with no explanation!! Eventually we discovered we had to walk down a hill to a cafe, (cannot see cafe from drop-off spot) find someone from the 3rd party group, who looked up our name on a board to find the day tour we were on. Appalling organisation from the 3rd party, but also from Click Tours who provided zero information about this process. At the close of each day tour, other parties would get dropped to their hotel, whilst the 3rd party would drop everyone and then get us a taxi since our hotel was so far from everyone else. This wasted an hour or so of our time everyday. In the advertising, it stipulates “we” will go to… and very much applies the tour is an organised tour and does not mention just vouchers provided to join different day tour groups with a 3rd party. I enjoy tour groups for the camaraderie you build with your group over the time of the tour. Due to solely being day tours with different people everyday, you could not do that. My father is 78 (and fit) but the structure left no room for rest for him, which normal tours allow for. (Note - I checked age rating for the tour before booking). The tours are 12 hours or more every day. In addition, a number of things advised in the advertising we did not get to go to. I.e., holocaust museum, whilst other places we went to twice (Garden of Gethsemane, Via Dolorosa) wasting precious holiday time. Would suggest care dealing with Click Tours for tours of Israel.
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  Trip date: September 2023
• RW

  Roy

  · September 19th, 2023
  Outstanding experience!!! Guides were all excellent and the sites selected for the tours checked all of the boxes. Visiting the ruins at Jericho, the worlds oldest city was the highlight of the trip for me. Gathering water from the Jordan River where Jesus was baptized by John was the highlight for my wife. Everything else was awesome as well!!!
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  Trip date: September 2023
• 

  Charmie

  · June 13th, 2023
  Great experience for first time travelers in Israel. Our hotel was excellent too and the food as well. Staff was accommodating. Our tour guides were very knowledgeable. Special shoutout to Daniel, Dorit, Yael, Avi and Gabby, our tourguides, who made our tour and experience much more memorable and informative. Vey well recommended!
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  Trip date: June 2023
• HC

  Heather

  · May 21st, 2023
  The worst thing that happened was that our guide and bus left 11 of the 33 people. We called for support and the company was no help. We had to find our own way home. The other guides were very careful not to lose anyone. Would be better if the groups were smaller or had more than 1 guide.
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  Trip date: May 2023
• MK

  masar

  · April 22nd, 2022
  It was amazing trip every inch there has story
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  Click Tours commented on this review

  Hi Masar, Thank you very much for your review, great to hear that you enjoyed. We hope to see you again on your next visit.
  
  Trip date: April 2022