Customer Reviews

• GR

  Gavin

  · October 21st, 2024
  Excellent quality accommodation,Mostly excellent driver and travel staff help, but one very delayed and confused pick-up for our boat trip at Sorrento. Our Boat trip and crew were brilliant for the trip to Capri.
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  TUI Italia commented on this review

  Thank you for your feedback Mr Reed. We deeply apologize for the pick up issue, anyway, we are glad that you enjoyed the overall experience. We hope you will join us for further adventures in the future. Tui Italia team.
  Trip date: October 2024
• SM

  Susan

  · May 17th, 2024
  The itinerary was good but the local company that executed the tour had poor communication.
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  Trip date: May 2024
• RM

  Rangachari

  · October 6th, 2023
  The quality of the Splendid tour was good overall (excellent in parts). The hotels in Sorrento and Amalfi were excellent except for some small deficiencies (the bathroom door would not close properly in the Sorrento Vesuvio hotel and the air conditioning in the Amalfi Residence hotel was not great). We particularly appreciated the location of the Amalfi hotel which is right on the water front thereby avoiding climbing steps for my wife who has a bad knee. The quality of the tour guides was generally good except for the Pompeii guide who was lacklustre in his attitude and commitment. He omitted showing us some key areas in the city including the House of Faun and the Brothel. The guide on our boat trip to Capri was very enthusiastic and helpful. The transportation system worked smoothly and was timely. The driver from Naples to Sorrento was excellent and provided a running commentary (with simultaneous google translation from Italian to English on his phone) on the sights as we drove to Sorrento. Overall the tour was enjoyable and well organized but the average $800/day cost (after discount) for a fairly bare bones itinerary appears to be expensive even allowing for the good hotels. Regarding the trip to Cinque Terre, the hotel in Monterosso (Cinque Terre hotel) had very good location but definitely was not 4 star level (the quality of the included breakfast was poor). The 3 day Cinque Terre card worked very well. The hotel in Rome on our way to Naples (Hotel Priam) was more upscale than the hotel on our way back from Naples (Hotel Ariston) although both were clearly in the 3 star or less rating level.
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  Trip date: September 2023
• CD

  Carol

  · September 17th, 2023
  Our Italy tour was outstanding. The drivers were on time, friendly and polite, the vehicles were comfortable luxury cars or vans, the tour guides were very knowledgeable, accommodating and friendly. The hotels were fabulous and the breakfasts included were out of this world. You made our trip effortless and very special. Thank you to all you made it the best trip we’ve ever had.
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  Trip date: September 2023
• 

  DEBORAH

  · October 16th, 2019
  The hotels and meals in Sorrento and Amalfi were delightful. The Gambrinus is somewhat shabby, and our final room would have been austere for a monk. There seem to be some major organizational issues, which is immensely disquieting when one is at a language disadvantage. In each case, although we were where we were assigned to be, we were told to move aside, not on the list, we were wrong etc. in each case we had followed tour instructions TO THE LETTER, but were left behind/misdirected/treated very rudely. We fell in love with the parts of the tour where we could explore on our own, without a timetable! Those times and the fabulous hotels on the Amalfi Coast will be treasured memories.
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  TUI Italia commented on this review

  Good morning Deborah thank you for your review. WE are really sorry for the impression of a part of the tour you had. We are going to pass these information to the suppliers, in order to improve our services. Unfortunately, there are sometimes... Show more
  Trip date: October 2019
• BW

  Bonnie

  · September 17th, 2019
  The tour seemed very disorganized, with different guides for each leg of the journey as well as for the sites visited. No one seemed to be able to answer questions about the itinerary, each guide saying someone else would explain. We were surprised that most of the other travelers had signed up with a different tour company, so they were joining and leaving the group at various times. At Capri, the guide carelessly left people behind on two different occasions. The hotel at Sorrento was very nice. The Amalfi hotel had amazing views but was a bit tired. Not enough electrical outlets, chipped tiles, letters missing from the signs, dead plants, outdated décor, TERRIBLE wi-fi connection, and nothing to do in the evenings. It was isolated so we had to eat meals there unless we wanted to take the 20-minute (each way) shuttle ride to town. A big disappointment was that we were dropped off at the hotel at 12:30 p.m. on check-in day, but couldn't check in until 2:00 or later. There were two people traveling together who had requested two beds in their room, but they were told there were no rooms available with two beds. When the hotel finally found them a space off in another building, the air conditioning didn't work! The hotel offered to fix them up with fans in their room, which would not have been satisfactory to me. Then the reverse happened upon checkout--we had to be out of our rooms by 11:00 a.m. but the bus wasn't scheduled to pick us up until 3. So we were left to sit around waiting for much of our short stay at Amalfi. One would think that a good tour company could have arranged early or late checkout so their guests would not be inconvenienced. To top it off, the bus apparently forgot us (whose fault? No explanations) and we had to wait around with our luggage in the lobby until 3:45, when hastily-summoned private drivers arrived to transport us. When we finally met up with the rest of the group in Pompeii, the guides were grumpy. On other tours we've done, there is a guide assigned who stays with the group throughout the time period, but on this tour we were dumped in Amalfi for two days and left to fend for ourselves with little guidance. No one to advocate for people who were not given what they were promised. My advice is, go with a different tour operator.
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  TUI Italia commented on this review

  Good morning Bonnie, We are really sorry to receive this complaint. The tour is a Semi-Escorted and it seems that you were not informed at all about how the tour takes place (not even that in Amalfi there's free time without assistance). Regarding the... Show more
  Trip date: September 2019
• DK

  Deborah

  · August 16th, 2019
  I loved everything about this tour. My only wish is that we could have stayed longer! Acampora Travel took care in answering all our questions, and handling our delayed flight, as well as our early departure request. Each of the local guides along the way did a good job...especially Marco who led our excursion to Capri. The accomodations were clean and comfortable. I would highly recommend this trip.
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  TUI Italia commented on this review

  Good morning Deborah thank you for your review! We are happy you enjoyed the tour under all the aspects and we hope to welcome you again in future on one of our tours! Have a great day kind regards, Elisa
  Trip date: July 2019
• TC

  Thomas T

  · June 14th, 2019
  very good tour overall
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  TUI Italia commented on this review

  Hello Thomas, thank you for your review! We are very happy you enjoyed the tour! I hope you'll come again in future on one of our tours! Have a nice day Acampora Travel
  Trip date: May 2019
• 

  John

  · June 5th, 2019
  The locations and itinerary were great and that is what’s most important about the tour. The trips left and returned right on time as described. The tour guides were friendly and informative. The hotels were in great locations with great views but the accommodations were pretty spartan. The meals that were included for lunch and dinner were poor but the breakfast were always good. Overall all I’d say the trip was a good value. It let us enjoy hassle free travel to the sights we hoped to see, without worrying about where we were going and how to get there. I would definitely book with them again.
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  TUI Italia commented on this review

  Hello John thank you for your review! We are very happy you enjoyed the tour! I'll pass the information to the supplier too, in order to improve our services. thank you again adn I hope you'll come again in future on one of our tours! Have a nice... Show more
  Trip date: May 2019
• IJ

  Ilsa

  · April 19th, 2019
  You will have a different tour guide everyday but Marco was the best tour guide! He was very informative. Overall the whole tour was great! We hit the main places with the best views. Had enough free time to do whatever we wanted. The one whole day to do whatever you what was excellent and gave us the opportunity to go to Positano or Amalfi or both. Capri was the highlight of the tour! Definitely recommend to anyone!
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  TUI Italia commented on this review

  Good morning Ilsa, thank you for your review. We are happy you enjoyed the tour and hope to see you again on one of our tours in future! Looking forward to welcoming you again kind regards, Elisa
  Trip date: April 2019