Bali Experience 12 Day

Customer Reviews

• A

  Andi

  · August 28th, 2025
  I really enjoyed the trip :)
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  Trip date: August 2025
• 

  Anthony

  · August 18th, 2025
  I've just completed the Bali Experience 12 day tour and it certainly lived up to my expectations. I have to give a special shout-out to the best group leader Annie Roberts. I've been on a number of tours in my time and hands down Annie has been the best! From the first onboarding day Annie makes you feel welcome and part of the group, takes care of all of the logistics, looking after the group (even those who get sick or catch Bali belly 🙈) maintains a high level of energy and positivity, ensures all activities run smoothly and that everyone has a great time, and makes it look easy! The only downside is that she makes a lot of people cry when it's time to say goodbye 😭 🥳🎉
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  Trip date: August 2025
• KO

  Kaitlin

  · July 18th, 2025
  Hendri was an awesome leader - very knowledgeable and helpful. He truly wanted everyone to have a great experience. He was also more than a leader - ukulele player and singer! Would highly recommend him to anyone considering visiting Bali/Lombak/Gili Islands :)
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  Trip date: July 2025
• J

  Joe

  · July 17th, 2025
  Bali Experience, 4 July 2025, intro travel The itinerary was good, lots in interesting things to do and see, though personally I was more interested in the scuba and snorkeling opportunities. Though a few other favourites were the family visit and doing karaoke with the group. The scuba dives were very good, and also convenient that we were able do it with our hotel and that their prices were pretty much the same across the island. So no need to shop around wasting time doing research. Our trip guide was also very helpful with liaising with the instructors to organise follow-up dives. The main issue i found with the trip was that there wasn't much downtime/free time, as travel from hotel locations and individual activities took up alot of time. And infact towards the end myself and my friend actually skipped out on some of the scheduled activities to have some more down time. A good example of this would be the transfer to Gilli T. We got up at 5 in the morning to begin the journey and were scheduled to arrived around early to mid afternoon. After arriving the day was going to be free time to explore island and do as we please. But unfortunately we didnt arrive until i believe gone 9pm, as the fast boat was cancelled due to poor sea state. Now while i understand weather is outside of the companies contol, to me it doesn't seem to be a total one off. And did hear from others that this isnt unheard of for the boats to be cancelled, and that even another group arrived past midnight. Also the fact the day was left conviently free of scheduled activities, leads me to belive this somthing they are well aware of and suspect may occur. In which case they should have a more formalised established back up route, and make it clear that this is potentially an issue that may occur. As if i was aware of it being a potential risk i wouldnt have nearly been so upset with the resulting loss of a day. The replacement boat to Gilli T was something out of a horror movie. Hendri, our guide, was amazing is trying to resolve it and make it as comfortable and stress free for us as possible, and I cannot not sing his praises enough. The conditions in which we were going to have to make our way to the island were quite frankly barbaric and i shall leave it at that. It was only because of Hendri's quick action that our journey was made “tolerable”. Overall while I did enjoy my trip there were definitely a few areas of improvement. However I can safely say the guide was NOT one of them, and would be more than happy to hear that he is my guide again on any potential follow up trips.
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  Trip date: July 2025
• TH

  Tom

  · July 17th, 2025
  Firstly, I cannot fault our guide, Hendri. He is a gentleman, always ready to help with anything and looked after our group with exceptional care and skill. He was not only outstanding as a guide but as a friend, always up for a joke and it felt like he geniunely wanted to be there with us rather than it being his job. The iteniary and tour generally was good, with a large variety of accommodation, scenery and activities. The food and local knowledge was also good. However, I refrained from giving 5 stars as there was a lot of travel time between the destinations which ate into holiday time. One particular instance stands out, the ferry to Gili. I appreciate Intro are limited by the local infrastructure but when our original ferry was cancelled due to the waves, we were forced onto a slow, overcrowded and disgusting ship. It was only Hendri's quick thinking that secured us a private cabin to make the trip bearable. I understand this is not the first time this has happened either, so better contingency planning should have been in place. That said, I appreciate Intro are limited by the nature of the location and it's infrastructure. However, I would recommend reducing the distance between the chosen locations and omitting some activities (for example, dolphin spotting which many found underwhelming), to reduce travel time and stress. However, I'd still highly recommend the tour to anyone who wants to visit Bali and Intro Travels as a company.
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  Trip date: July 2025
• CV

  Cassie

  · July 17th, 2025
  Blessed to Have Had Hendri as Our Guide! This was my first solo trip, and what made it so unforgettable was our incredible guide, Hendri. His warm, bubbly, and easy-going nature created such a positive and relaxed atmosphere from day one. He made every part of the tour feel smooth, safe, and fun — I truly felt like I was in the best hands. Hendri has a special gift for making people feel seen, heard, and included. His energy brought our group together and made us feel like a little travel family. He clearly communicated each day’s plans, answered all our questions with patience and care, and was always happy to help organize extra activities or give suggestions to make the most of our free time. What really stood out was how much he genuinely cared about our experience. His deep knowledge of Balinese culture added so much meaning to the places we visited, and his humor and kindness made every day enjoyable. I’ve never laughed so much on a trip or felt so connected to a group of strangers. I feel incredibly blessed and thankful to have had Hendri as a guide. He turned what could have been a nerve-wracking first solo trip into one of the most joyful and memorable experiences of my life. I’d travel again in a heartbeat if I knew Hendri was leading the way.
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  Trip date: July 2025
• HF

  Hazel

  · July 16th, 2025
  I went on the Bali Experience with Intro Travel. It was the best thing I have ever done. Our tour guide was Hendri. Without Hendrii the trip would not have been the same as it was. His friendly vibrant personality was absolutely the highlight of the trip. We all got on with him so well and he did absolutely everything in his power to put us first and make sure we were safe and comfortable and happy with everything. I will always remember Hendri and cant thank him enough for making this trip so special, I will hopefully will see him again on other Intro tours in the future!
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  Trip date: July 2025
• JG

  Jemma

  · April 18th, 2025
  A great tour showing all the well known and hidden gems of Bali with a fun and welcoming team leader. Great experience all round and can’t wait to book another tour.
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  Trip date: April 2025
• 

  Lucy

  · March 13th, 2025
  Hendri was an excellent group leader. Enthusiastic, full of energy, knowledgeable, incredibly personable and a terrific problem solver. He does everything with a smile on his face. Excellent local recommendations.
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  Trip date: March 2025
• 

  Mette

  · March 13th, 2025
  The trip was great. The group leader was awesome and did a lot of work for everyone to be happy. He was very helpful with the onward travel as well.
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  Trip date: March 2025