Feel Free Travel

Thank you for sharing your feedback Sanja. We’re sorry to hear that the experience didn’t meet your expectations. It became clear early on in the trip that there was a significant disconnect between what you were expecting and the kind of experience we offer. Our trips are designed for adventurous travellers who want to explore the real Bali – its culture, food, nature, and people – through a local lens. We’re very transparent in our trip descriptions and pre-departure info that this is not a luxury or 5-star resort-style holiday. The included food is a mix of local dishes that many of our travellers genuinely enjoy and appreciate as part of the cultural experience. While we know not every meal will suit every palate, referring to the food as “dirty” and implying that rice is only “for poor people” was not only unfair but also disrespectful to the local communities who welcomed us warmly. Similarly, some of the comments made during the trip about Bali being “a sad and poor place” were troubling to hear – especially as our goal is to foster meaningful cultural exchange and understanding. In terms of travel time, journeys between locations were typically between 2–3 hours, with the longest being around 3 hours on certain travel days. Early starts were only scheduled when necessary to get the best out of each location and to maximise our time in Bali. Most travellers embrace these early mornings as part of the adventure, but we understand this may not have been the right pace for you. Several members of the group contacted us privately after the trip to share their concerns about your behaviour and how difficult you were to manage as a traveller. They felt it was important we knew how troubling some of the situations were, particularly the emotional outbursts and repeated disrespect shown towards the local culture, food, and people. They also wanted to express their support and empathy for our team, who they felt showed remarkable patience and professionalism in handling what were, at times, very challenging moments. While we’re disappointed to hear your take on the trip, we sincerely hope this feedback helps future travellers understand what we offer: a real, grounded, and group-focused adventure that celebrates Bali for what it truly is – not a curated, luxury influencer experience. We wish you all the best with your future travels. —The Feel Free Travel Team