Delightful Travel

Dear Jennifer, Thank you for taking the time to share your feedback with us regarding your recent journey with Delightful Travel. We strive to ensure every aspect of your trip meets your expectations, and we sincerely apologize for any areas where we did not fully meet yours this time. We are pleased to hear that you appreciated the overall itinerary and most of the accommodations, and that Charles provided excellent service as your driver and guide. However, we regret that the timing of the itinerary delivery and the accommodations in the traditional Japanese hotel did not meet your expectations. We understand that traditional Japanese futons are not to everyone’s taste. When staying in hot spring areas, our special room types, such as Japanese-style rooms, provide an authentic experience. We usually advise guests who may prefer different accommodations to inform us so that we can make the necessary amendments to their booking. Upon reviewing your booking details, it appears that your reservation was not made through this platform, and there seems to be a discrepancy between the itinerary you mentioned here and the one associated with your booking. We have also consulted with Eli, our tour manager, regarding your booking. Our itineraries are consistent with what is shown on our website and typically do not change ; however, tour guide names and contact are usually provided to guests about one week prior to travel. We ensure that our 24-hour contact line is available for any immediate assistance during this period. We value your feedback and are committed to improving our services to better meet the needs of our travelers. Thank you once again for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Delightful Travel Team