Customer Reviews

• JD

  james robert

  · April 25th, 2024
  Places we visited were spectacular! Some of the tour guides were very good and others were only fair. I was expecting to have the same tour guide and group of people throughout the tour and that was not the case.
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  Destination Services Thailand commented on this review

  Dear Customer, Thank you so much for your feedback. We hope to welcome you again in our destinations. Customer Service Team, Destination Services
  Trip date: March 2024
• KS

  Karl-Heinz

  · April 2nd, 2024
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  Nobody picked us up at the airport. We spent 3 hours at the airport trying to contact the organizer. The telephone number given was non-existent. Calls to the first two hotels revealed that our bookings had been canceled in Feb. 24. It was only by chance and the absolute helpfulness of 5 Thais that a solution was finally found for us. The company Destination Service Thailand apparently no longer exists and was probably taken over by TUI. We were then able to go on our round trip, as it seems that drivers, 2 guides and the hotels we had been promised were booked in a hurry. Unfortunately, there is no program for Bangkok on this tour. Why not? Bangkok is the absolute highlight of this trip.
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  Destination Services Thailand commented on this review

  We are sorry to hear that you are not satisfied with our service. To assist you with the comment, we recommend that you contact the travel agent about the request.
  Trip date: March 2024
• BN

  brian

  · October 6th, 2019
  Whilst the hotels themselves were excellent as...
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  Destination Services Thailand commented on this review

  Dear Brian, Thank you very much for taking the time to give us your detailed feedback. We see few important points here where we can work to improve and we are indeed glad you share it with us. Kind Regards, Pascal
  Trip date: September 2019
• KS

  Kandhayalall

  · November 20th, 2018
  The guide in the first part of tour in Chiang...
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  Destination Services Thailand commented on this review

  Dear Kandhayalall, Thank you for your review. We note your feedback and we will pay more attention with tour guide selection as well as the program's attractiveness. Destination Services
  Trip date: October 2018
• ZC

  Zhang

  · March 7th, 2018
  I wasn't keen on the first part of the ten day tour as we had visited chiang rai, chiangmai and more on a private tour just three years before. However we were not allowed a choice to opt out of it and just do a six day instead. So we had to cancel almost all of the sightseeing. Fortunately we were the only two booked and could replace with three others not on the itinerary. There second part was interesting and we enjoyed the two heritage sites and War museum depicting the building of the railway. Accommodation was good and many of the hotels had beautiful surroundings and nice breakfasts. The van we travelled in was good for two but won't be as comfortable for more as there was not much of legroom.
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  Destination Services Thailand commented on this review

  Dear Zhang, Thank you for your comment. We are glad to hear that the trip has been enjoyable for you. We note about the van space. Destination Services
  Trip date: February 2018
• 

  K

  · March 6th, 2018
  1. Grand tour had 2 parts: 1. Chiang Rai to Chiang Mai and 2. Chiang Mai to Bangkok with a different guide and a driver for each part. 2. The guide for the first part had limited English and knowledge of the sights although he would point out that we were in the countryside or the animal seen was a cow. Had we not known, we would have been impressed. Had we not been informed umpteen times, we would be very dense. Overall, he was pleasant enough as was the driver. He made sure we were not lost in the temple crowds. He also took us to the newly opened Blue Temple as we had no wish to see the White Temple again. The Blue is truly elegant but crowded, a far cry from the White of horror sculptures and horror tourists. 3. The guide for the second part would only state what a temple was in few words. He had to pressed for further info. He would also look into the distance when he did not wish to answer. 4. This grand tour has temples galore until Sukhothai and Ayutthaya. Temples littered with donation boxes and trees every few steps. Donation for monks' welfare, animals, upkeep...but we didn't see boxes for hospitals, orphanages. 5. Sukhothai and Ayutthaya are magnificent ruins. We had read up and the booklet picked up the hotels were useful. 5. Hotels were in the 3 to 4 stars range with good breakfasts. One hotel @ Krungsi river hotel ran out of hot water for showers. 6. Lunch on the way was tourist fare, the menu oft-repeated across the route. 7. Visiting several temples everyday with no info about the culture, history and social significance can be tedious with the long drives in-between. If some scenic sights - waterfalls, caves, landforms - were included as a break, the too many temples would be more appreciated. 8. You would have to read up to get more out this tour - the guides are only there to make sure you are not lost in the crowds.
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  Destination Services Thailand commented on this review

  Thank you so much for taking the time to write and apologies for delaying in acknowledging your feedback. Your comments were shared with the relevant teams and your suggestions will be implemented where possible. Of course we will need to assess how... Show more
  Trip date: February 2018