Customer Reviews

• GS

  Graham

  · June 13th, 2025
  This trip was one of the best things we have ever done - and we travel quite a bit. Tour Radar really set up something amazing. It was then all done through Oomi Travel, who were outstanding. If you want to really find out what Japan is like, this is the tour for you. The itinerary and experiences were incredibly varied and the places we stayed in first-rate. The two separate nights in ryokans were an incredible experience. People everywhere were so friendly, gentle and hospitable, as as for guide (Masaki), this is a job he was born to do. He introduced us to so many different things. There is no way we could have had the breadth of experience, if we had tried doing it on our own. I wanted to try every food possible and to practise what little Japanese I had (from duolingo) and there was plenty of opportunity to do this. It is hard to pick out highlights, because every day was a highlight. I shall attempt a list - the snow monkeys, the hot springs, the endless variety of food, Matsomoto Castle (Samurai), the Takayama Spring Festival, free beer and sake in one hotel, the food market in Kyoto, the bamboo forest, the interview with a Meiko (trainee Geisha), Hiroshima (such a lovely and vibrant city, in spite of its past horror), the view of Mount Fuji, the open-air art museum in Hakone and eating dinner high up in a hotel at night with a view of Tokyo before us. We travelled a lot by bullet trains to save time. These too were amazing. If you do this , make sure you try an eki-ben (a special lunchbox for travelling by train). We had such a good time - thank you Tour Radar, Oomi and Masaki. Oh and we had a day making things like soba noodles and washi paper. Such fun.
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  Trip date: April 2025
• A

  Anonymous

  · May 25th, 2025
  Such mixed feelings about this tour which should be prefaced by saying we usually travel independently. To start off with we were frustrated by communication with Oomi before the tour even began. Simple questions like address of accommodations went unanswered and were asked multiple times without direct replies. It was exceedingly frustrating. Once we arrived and we were delivered to our initial accommodation (which was comfortable and well located) we were taken to dinner (eventually). The assistant with us became thoroughly lost which did not bode well. The next day, however was great, chauffeured around some top sights in comfort with a great guide and a wonderful lunch. This pattern of great and not-so-great became the norm for the tour. We had some amazing guides - the majority in fact and we enjoyed their knowledge and their company. The accommodation was for the most part quite good and in some instances (the ryokan and at Hakone) were incredibly good - the exception being our accommodation in Tokyo at the end of the tour where the size, decor and lack of view from the small window in our room led to us nicknaming it ‘the coffin’. In terms of scheduling attractions, some days it was so rushed we were exhausted - the day in Kyoto being a prime example where, given we had to rely on public transport despite the pouring rain, we spent more time getting to places than we spent there. Which brings me to the topic of transport - using trains as much as we did was great but this could have been managed a lot better by issuing us with a Suica card. Using public buses in Kyoto was an horrific experience - incredibly crowded so standing for entire trips and then going up and down subway steps was really a bit of a nightmare. Why a private car as had been used in Tokyo was not on offer was a mystery - eventually the guide hired taxis - if she hadn’t, our step count for the day would have been close to 30,000! So in summary a really mixed bag - some wonderful experiences and some not so wonderful but the common underlying theme seemed to be a lack of communication and poor organization at the planning level. Oomi offers a range of wonderful tours but I won’t be using them again - I think traveling independently is the way to go.
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  Trip date: April 2025
• VL

  Vladimir

  · May 7th, 2025
  What a memorable tour of Japan. Individuals are often quick to complain about tours but in this case there was nothing to complain about. From the organised itinerary, the limited group size, a small manageable number(in our case 10 but max is set to 12), the tour guide- Misaki who tendered to all our needs and kept us on schedule with no question or request dismissed. It was fantastic way to see this beautiful country and in all honesty one of the best organised tours we have undertaken. I would highly recommend this tour for the superb accomodation provided, numerous lunches and or dinners included but the best was the numerous,I believe 5 bullet train "Shinkansen" journeys undertaken. Not only with the Shinkansen, we also managed to experience most, if not all, modes of transport available in Japan. This is an inclusive offering and not much is left for the individual to supplement.
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  Trip date: April 2025
• GE

  GEORGE

  · April 24th, 2025
  The tour leader was very knowledgeable and organized, and very patient, as well. Most sites were well chosen and worth a visit. Hotels were excellent, group meals were delicious.
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  Trip date: April 2025
• ZL

  Zenda

  · April 15th, 2025
  Unique places! Guide with attention to detail and personalized treatment! Well organized!
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  Trip date: March 2025
• MM

  Maggie

  · November 25th, 2024
  A good variety of experiences Fortunately a terrific group to travel with Almost no complaints
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  Oomi Travel commented on this review

  Dear Maggie, Thank you for leaving your feedback. We are delighted you had a great trip. Thank you for choosing Oomi Travel on this occasion and we look forward to welcoming you back on another Japan journey later on. Regards Oomi Travel Experience Team
  Trip date: November 2024
• 

  ROBERT

  · September 24th, 2024
  Fabulous tour. Stunning scenery. Terrific english-speaking tour guides. 5star hotels. Excellent food. Included everything we wanted to see.
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  Oomi Travel commented on this review

  Dear Robert, A belated many thanks for sharing your feedback on this site. We appreciate your efforts made and thank you again for joining Japan Discovered. It is always very motivating to our team to hear that you enjoyed your trip. Thank you once... Show more
  Trip date: August 2024
• A

  Andrew

  · July 3rd, 2024
  The folks at OOMI did a superb job in the planning, preparation and execution of our tour. As we didn't have a full time guide for our tour, we had some concerns, but we need not have worried. Everything went exactly as planned - all the local guides provided great experiences and the OOMI team were always on hand to respond with any additional support. We'd highly recommend using them for your Japan touring plans.
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  Oomi Travel commented on this review

  Dear Andrew, thank you so much for your review. We are delighted to hear that you had a superb time on Japan Discovered. We will share your feedback with our guides who will be very happy to hear. We hope to welcome you back to Japan in the future! Oomi... Show more
  Trip date: June 2024
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  nagi

  · July 2nd, 2024
  bad bad mangament and money grabbing company. booked as a luxury trip, first two nights in Tokyo in addition and an extra night i paid for was booked in a three stars hotel , we had to go to the foyer at 7 am to get our preferred breakfast before it runs out, the other group who did exactly the same itinerary at the same time scored five stars hotel, discrimination!!!! i send emails to the company to protest never got a reply. i wanted a refund for the difference in the hotel accomodation but no response. NOT recommend be ware, they lie.
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  Oomi Travel commented on this review

  Dear Nagi, Thank you for sharing your experience of the March 2024 tour. We understand that there were problems with this hotel in March and have pledged never to use it again. We chose it because of its prime location, and it was a new hotel, but we... Show more
  Trip date: March 2024
• 

  Valerian22

  · June 2nd, 2024
  I really enjoyed my very first trip to Japan. Everything was well organised and the hotels were very good. An experience to remember. I was only disappointed that the Tori gates weren't included. A suggestion would be to take the group there early in the morning as it gets too crowded later. I was lucky with our group of 7 - it was small enough to navigate all the trips. . The people were also easy to get along with. Thanks to our guide Toshi he did a great job!!
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  Trip date: May 2024