Rhine Experience Netherlands & Belgium 2025

Customer Reviews

• PH

  Paula

  · November 3rd, 2025
  very comfortable room, pleasant staff, excellent food.
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  Trip date: September 2025
• HJ

  Helen

  · October 29th, 2025
  My overall experience in relation to spoken English language throughout the cruise by the ships personnel/entertainment staff and the guided tours was a complete disappointment as The English language was largely non existant and on the few ocassions when English translation was made it was at best very poor in fact almost a non event. The advertising of the cruise regarding spoken English was both misleading and false. My booking was made based on TourRadars web site information where it was advertised that the cruise was in "English and other languages on request i.e.,German". In addition, the web site advised that the cruise was "guided in English with experienced guides to be with you the entire tour". On the basis of the advertised tours I booked tours for each port of call only to be advised on embarkation that there was no tours in English as there were insufficient English speaking guests. This situation completely defeated my purpose of booking the cruise. I was left with the option of staying on the ship, self guiding in foreign ports or for 50% reduction in each tour charge accompanying the German tour group and German speaking guide. This was an isolating experience experience with complete lack of inclusion. Whilst the food standard was excellent in quality and variety, the seating arrangements in the dinning room left much to be desired. It was advised that seat reservations be made (at a charge per day) in order to secure a seat at the table or alternatively be left at each meal time to find a seating placement if available. As I booked and paid for the premium all inclusive category, my expectation was that I would not then be required to pay additional fees to secure a dinning placement or alternatively to be left to scramble around to find a seat at every meal time. Having travelled with several other cruise companies over a number of years I have been in the position to make comaparisons and can only conclude that this cruise with ARosa Aqua not only provided false/misleading advertising information but has been a distressing and most dissatisfying experience for me. I would request that my review be responded to in a satisfactory manner without the need to elevate the matter to the Australian Competition Consumer Commission for an outcome.
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  Trip date: October 2025
• 

  Peter Paul

  · September 8th, 2025
  Service on board was excellent! Waiters and room service were great. But entertainment wise was rather poor. Cruise was was advertised as German and English mostly German was used. Out of 38 minutes in German, English was use for 3 minutes?? WE had to ask for some translation.. The Cruise administration and presentation on adverting are very misleading. Premium All-Inclusive is just a misleading name and I think it is not the right name for a package!!! Even to have a reserved seats for meals we were asked for daily fee!
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  A-ROSA commented on this review

  Dear Peter, thank you so much for your review. We are delighted that you were satisfied with the service on board. We will pass on your comments regarding the lack of information in English. This is not our standard. Best regards, A-ROSA Team
  Trip date: August 2025
• 

  INEZ

  · September 7th, 2025
  When booking such a river cruise and the details say that the language on board will be in German and English, it should be so! It was really frustrating for English speakers on board, having to keep asking because announcements were delivered ONLY in German most of the time. Also, dining seating should be 'free' included in the price NOT at a charge per person per day if you prefer to sit together with family or friends.
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  A-ROSA commented on this review

  Dear Inez, thank you for your review. We are disappointed to hear that our bilingual standard was not maintained during your trip. We will pass this on accordingly, as our aim is to offer river cruises in both German and English. Best regards, A-ROSA Team
  Trip date: August 2025
• 

  elizabeth

  · July 15th, 2024
  Clean boat, staff efficient, abundant food, but where were the ten destinations
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  A-ROSA commented on this review

  Dear Ms. Adams, thank you for leaving a review. We are very glad that you enjoyed your time on board. We always strive to create the best experiences and our crew is the heart and soul of it! We have checked the listing and corrected the title to match... Show more
  Trip date: July 2024