Customer Reviews

• KH

  Kelly

  · April 27th, 2025
  This trip had great accommodations but a poor guide. The lady was always in a hurry to finish and get as far as possible from our group.
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  Europamundo commented on this review

  Dear Kelly, Thank you for your feedback, and we regret that the clarity of the guide and the time at the stops did not meet your expectations. Your comments regarding the quality of the services are very valuable, and we will use them to improve the... Show more
  Trip date: December 2023
• MP

  Minesh

  · April 14th, 2025
  Overall just average, based on amenities, service, included items, schedule, and quality of hotels & buses.
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  Europamundo commented on this review

  Your experience with the pace of the trip is important to us, and we will take your comments into account to improve future tours. We value your participation and hope that your next adventure with Europamundo will be more satisfying. Europamundo team :D❤ Show more
  Trip date: March 2025
• BP

  Bina

  · April 10th, 2025
  We were never informed that the tour would be conducted in three languages (English, Spanish, and Portuguese). The constant repetition made it hard to follow and very frustrating. We also had to change buses during the tour, and because of the confusion, we lost some of our belongings. On top of that, three buses traveled together the entire time, which made every hotel check-in stressful and disorganized—with over 100 people arriving at once and waiting to use tiny elevators. Many hotels were far from the city, making it hard to explore. The first hotel was not 4-star as advertised, with no outlets near the bed, worn furniture, and no iron or extra pillows. I had to work on my laptop from across the room with no chair. In Florence, we had a different guide who disappeared without telling us where to go. The hotel was dirty, had no working Wi-Fi (despite multiple complaints), and I couldn’t get any work done. In Verona, the room key didn’t work, the lights wouldn't turn on, and no one answered the phone. I had to keep going back to the front desk for help. The room was too hot, and when I asked to lower the temperature (due to hot flashes from menopause), I was told to "just open the window"—but it was too noisy outside. That night, the hotel was filled with loud, disruptive guests. We barely slept, and in the morning the breakfast was a disaster: no food, broken machines, and no staff. This was not my first group tour, but it was by far the most disorganized and stressful. For the price we paid, this was unacceptable. I expected better communication, consistent guiding, and better quality hotels. I do not recommend this tour.
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  Europamundo commented on this review

  Dear Bina, Thank you for sharing your feedback about your experience on the "Golden Italy and Beautiful Campania" tour. We regret that the service did not meet your expectations. We would like to remind you that Europamundo tours can operate in multiple... Show more
  
  Trip date: April 2025
• BP

  Bina

  · April 10th, 2025
  We were never informed at booking that the tour would be conducted in three languages (English, Spanish, and Portuguese). The constant repetition made it hard to follow and very frustrating. We also had to change buses during the tour, and because of the confusion, we lost some of our belongings. On top of that, three buses traveled together the entire time, which made every hotel check-in stressful and disorganized—with over 100 people arriving at once and waiting to use tiny elevators. Many hotels were far from the city, making it hard to explore. The first hotel was not 4-star as advertised, with no outlets near the bed, worn furniture, and no iron or extra pillows. I had to work on my laptop from across the room with no chair. In Florence, we had a different guide who disappeared without telling us where to go. The hotel was dirty, had no working Wi-Fi (despite multiple complaints), and I couldn’t get any work done. In Verona, the room key didn’t work, the lights wouldn't turn on, and no one answered the phone. I had to keep going back to the front desk for help. The room was too hot, and when I asked to lower the temperature (due to hot flashes from menopause), I was told to "just open the window"—but it was too noisy outside. That night, the hotel was filled with loud, disruptive guests. We barely slept, and in the morning, breakfast was a disaster: no food, broken machines, and no staff. This was not my first group tour, but it was by far the most disorganized and stressful. For the price we paid, this was unacceptable. I expected better communication, consistent guidance, and better quality hotels. I do not recommend this tour.
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  Europamundo commented on this review

  Dear Bina, Thank you for sharing your feedback about your experience on the "Golden Italy and Beautiful Campania" tour. We regret that the service did not meet your expectations. We would like to remind you that Europamundo tours can operate in multiple... Show more
  Trip date: March 2025
• RI

  Rita

  · January 27th, 2025
  The itinerary is wonderful, Italy is incredible! Loved this tour. Go glad we went! We had four guides along the way and three were absolutely incredible. However, one was horrible giving absolutely incorrect guidance that caused me to spend quite a bit of money to book a one day trip to Pompei, thinking ours had been canceled, when in fact it hadn't been canceled. The company stood behind their incompetent guide. That same guide also didn't handle our visit to the Vatican very well, not giving us all of the information. Incompetence. She also spent all of her time on her phone doing her own thing and not attending to her clients. Incompetence. Because the company stood behind their incompetent guide instead of serving clients, and offering something in return, I am giving them one star. While the other guides were excellent I would not recommend this company to anyone. They are not interested in helping you have the best experience possible. Italy has many tour companies. You will see this amazing country - just not with this company.
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  Europamundo commented on this review

  Thank you for sharing your feedback about your experience with us. We are pleased to hear that you enjoyed the itinerary and found Italy to be an incredible destination. We truly appreciate your kind words about most of our guides and are glad they... Show more
  Trip date: January 2025
• 

  Jason

  · December 12th, 2024
  When you spent up to 14 hours a day in a bus, it became a torture rather than a vacation.
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  Europamundo commented on this review

  HI, Your comments are invaluable to us, and we would like the opportunity to address your concerns further. If you wish to share more specific feedback or need assistance, please do not hesitate to reach out to us directly. We appreciate your... Show more
  Trip date: October 2024