France and Switzerland with Alsace and Black Forest

Customer Reviews

• Ian

  · April 30th, 2025
  Our tour was very informative and made especially special by our tour guide Suri who we can only say was excellent and caring as well as very professional in his history commentaries of all of the countries we visited while touring with him. Marie was very good as well but Suri was the best. Our hotels were of excellent standard as well for the low price we paid but still off high standard and great breakfasts. I would definitely travel with them again.
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• Hope

  · April 25th, 2025
  What made the trip a better experience, honestly, was the care that the tour guides took with the group. I would say the things we encountered that would probably be deal breakers for some were tolerable because of the guides. That said, I believe we had an overall good experience. If I had to make some recommendations: 1. There should be more bathroom breaks for those who are on medication or a bit older. 2. It was difficult to find food when we arrived late in the evening at our hotels. 3. I have been on tours where water and light snacks were provided (if on the bus for more than a couple of hours). I am sure this would be appreciated even if there is an additional charge for it. 4. The one-bag policy is unrealistic, as travelers from all over the world want to purchase souvenirs, etc. Maybe consider allowing two bags and charging a nominal fee to be included in the overall package. Again, I loved the care the guides took with the group, and this is the main reason I would recommend this tour company.
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• Jayantha

  · April 30th, 2025
  We completed this tour a couple of weeks ago and thought of giving you some feedback. a) In terms of number of places and events covered during the tour was amazing and I enjoyed it very much. However, the early starts almost every day and walks in excess of 20,000 steps in some days was bit too much for elderly travellers in the group including my wife. Being a prolific waker, it was not a big issue for me though😊 Also, families with little kids struggled to get going in the morning. Many travellers were unaware of these conditions so, I would like to suggest that these conditions are spelt out clearly in Tourradar/ Eurpamundo broachers and website so that the travellers are aware of these conditions at the time of booking. Attached is the Tourradar broacher and it lacks these details. b) Tour guides who accompanied us were good overall. Gabriella Golian who accompanied us from the start of the tour in Rome to Innsbruck was excellent; probably the best guide I’ve come across in my past many travels all over the globe. Most of our travelling group members praised her friendly and caring attitude coupled with firm daily instructions not to be late and be respectful to the group. We had many delays since she left as the other two guides were bit too soft. Also, our driver Petrov kept the bus clean right throughout the journey from Rome to Innsbruck. Again, Gabriella reminded the tour group to keep the bus clean and takeaway all the rubbish on exit. Other two tour guides and the drivers failed to maintain a clean bus. Please pass this message to your tour guides for improvement. c) Hotels were generally OK but most of the hotels were below expectations for many travellers mainly due to the absence of a kettle to boil water and tea/coffee in the room. Most of my travel group was from tea-drinking countries. Only a couple of hotels had a kettle and tea bags in the room. Please consider this when selecting hotels. Overall, it’s was a very pleasant and positive experience for me. Look forward to travel with you again sometime soon.
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