Complete Portugal and Northern Spain (from Lisbon to Madrid)

Customer Reviews

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  Tunmise

  · October 12th, 2025
  I’m writing to express my disappointment with my overall experience using Tourradar and Europamundo. To start with, I had a serious issue with my eSIM, which could have left me stranded in Europe. Despite reaching out through every available channel—chat, email, and phone calls—the responses I received were repetitive and unhelpful. My complaint was not about loading or registering the SIM; it was that I could not top up my eSIM because I couldn’t sign in to my Tourradar account. Unfortunately, no one seemed to actually listen to this concern. The team kept sending the same generic instructions and never provided a working solution or any follow-up. There were no check-ins, no confirmation that the issue was resolved, and no genuine customer support effort. Moving on to the tour experience, I joined a Spanish-led tour where English speakers were sometimes included as an afterthought. If you’re considering this tour, make sure to ask in advance how many English speakers will be present. If you’re the only one, you’ll likely feel left out and excluded, as English translations and explanations can be inconsistent or incomplete. If possible, I’d recommend opting for an English-only tour, as the guides’ English proficiency levels varied from moderate to very limited. In terms of organization, the tour also lacked clarity. When I began my trip in Portugal, there was no communication about meeting times or gathering points, no posted information in the hotel lobby, and overall poor coordination. That said, I would like to acknowledge and thank Hiren, Begonia (local guide in Santiago de Compostela), Pedro, and Juliana—they were professional, kind, and made genuine efforts to improve the experience. Pedro, in particular, was the most fluent English speaker and very accommodating. Overall, this experience fell short of expectations, both in customer service and tour organization. I hope Tourradar takes this feedback seriously and improves communication, responsiveness, and clarity; I however will not be returning.
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  Europamundo commented on this review

  Regarding the information about the tour departure, it is always indicated before purchase that the schedules and meeting points are available in the hotel lobby, and that the guides will post the corresponding notices. In your case, the notice was... Show more
  Trip date: September 2025
• NB

  Nigel Ivan

  · September 10th, 2025
  The trip was good, we had a good tour. But only breakfast was included and two dinners, which seems prickly considering the overall price of the adventure. When we went for a tour of Italy last year, all meals were included and the overall trip was cheaper. Before the tour we were asked if we wanted a double bed or twin beds in the hotels, so since I went with my wife, I asked for a double bed, and out of the 11 nights, only 3 nights did we have a double bed, and the last two nights in Madrid, it was only because I asked that the hotel changed our room. I had asked several times, and was told by Europamundo that they were not in control of the rooms, but each time I asked the hotel, and I was told that it was Europamundo who booked the room with twin beds and that they could not change it. Whenever I was sleeping in the twin beds, I was falling several times down the middle, so most nights I was not feeling rested. Otherwise most of the tour was in Spanish, and some guides were doing the translations, but from Oviedo, we had an American guide and that was a lot better. Sometimes the coach driver was going too fast, especially on bends in high mountain roads and it was scary, my wife had a panic attack and was threatening to quit the tour, but the guide talked to the driver and he eventually slowed down. The tour itself was good, we saw a lot of Portugal, and we had some good explanations of some cultural architecture, and the towns were worth visiting. Sometimes we did not spend enough time in some areas, and we would have loved to have a local guide for every town/village we had visited. We only had 4 local guides overall. And when we arrived in Madrid, we had the impression that we were just dumped there, and they did not follow the tour programme anymore, and their explanation was to say that they reserve the right to modify the program. In fact, they did not follow at all, and it is only thanks to a guide who was looking after another group that we managed to see the Bernabeu, because he felt sorry for 5 of us who being abandoned by Europamundo. And then they replaced the morning tour with a 2 hour afternoon one which was ok, and the guide there did take time to translate in English, but it really should have happened in the morning thus leaving us the afternoon free, as per the published programme. Overall, despite all those problems, we did enjoy the tour, it was a good voyage of discovery, and we’ve would recommend it only if they fix a few things.
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  Europamundo commented on this review

  Dear Nigel, Thank you very much for sharing your experience and providing such detailed feedback about the “Complete Portugal and Northern Spain” tour. We are glad to hear that, despite the inconveniences, you enjoyed the journey and the discovery of... Show more
  Trip date: August 2025
• JH

  Janice

  · October 27th, 2024
  We liked nearly all the sites we visited. The main problem seemed to be time. We would have a time to be back to the bus, which was never enough time to walk to and from the bus, find a place to eat, use the washrooms and shop too. Maybe there was just too much time spent trying to see too much in the tour we chose. Some of the spanish speaking guides spoke very fast and very long, but the English guides seemed to speak much quicker, maybe 7-9 minutes vs. 20 of spanish. We did meet so many nice people on the trip and learned a lot.
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  Europamundo commented on this review

  Thank you for sharing your insights! We’re glad to hear you enjoyed nearly all the sites visited and had the opportunity to meet many wonderful people. We appreciate your feedback regarding time management; it’s important for us that everyone has enough... Show more
  Trip date: October 2024
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  Linda

  · October 3rd, 2023
  Our first experience with an open tour. We thoroughly enjoyed our guides. They were most knowledgeable and communicated very well. This tour is packed with destinations, history, and scenery. Definitely an incredible taster for future travel. Absolutely stunning scenery of areas less traveled.
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  Europamundo commented on this review

  Hi Linda. Europamundo is dedicated to providing our guests with an exceptional experience from start to finish. It brings us joy to hear that our dedicated team of representatives made sure your first guided holiday with us was as unforgettable as you... Show more
  
  Trip date: September 2023
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  Jennifer

  · May 28th, 2023
  The days were very long and not enough time to even have a proper dinner. The tour groups were quite large …. Hotels were fine. Tour guide , Maria was great! Tour started badly with tour bus being over 1 hour late. You did provide an excursion as a courtesy compensation ….. Thanks for the trip and for taking care of us. Kind regards, Jennifer
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  Europamundo commented on this review

  Hi. Dear Jennifer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance for the bus to delay, hence we decided to compensate with an excursion and we’ll do better in the future. In... Show more
  Trip date: May 2023
• ZY

  Zenaida

  · April 23rd, 2023
  Though hectic schedule but enjoyed the places of itineraries considering a very reasonable price . Lots of tour guides and they are knowleadgeable . Will try this again to Southern Dpsin next time
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  Europamundo commented on this review

  Hi, Thanks so much for reaching out! It's awesome to read that you enjoyed your time with us on the Iberian Triangle. Europamundo team :)❤
  Trip date: April 2023
• EG

  ester

  · April 14th, 2023
  Need more time coordination. Our extended night pick up for the airport was not given to the driver. Otherwise it has all the good places to see and explore.
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  Europamundo commented on this review

  HI. We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team :D❤
  Trip date: April 2023
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  simon

  · September 9th, 2019
  I wanted to get a tour that covered a lot of...
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  Europamundo commented on this review

  Hello, receive a cordial greeting from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. It means a lot to us the words that make us arrive, I want to share that your kind comment... Show more
  Trip date: August 2019