Customer Reviews

• Kelvin

  · January 26th, 2025
  We just returned last week from a Wanderful 21 days in South America. Wendy, Rose, Lily et al did a great job with arranging everything, including some customization – adding São Paulo to the start of our trip and a few extra days in Rio onto the end of our trip. Most of the hotels were great and the day trips we had were with reputable local providers. We didn’t have much time to plan, so really appreciated having everything organized for us. Communication was great - having just done a similar tour across Australia a few months ago with a different company, Wanderful was much better with handling logistics for us. There are a few things I would have done differently with the extra time we had - perhaps researching Machu Picchu in advance (there are different circuits that limit where you can go), an extra day or two in Cusco so we could fit in rainbow mountain and an extra day or two in Buenos Aires so we could have done a day trip to Montevideo. We did have a free day in Iguaçu, so we were able to fit in a day trip to Paraguay ourselves. When we did have issues with tour operators, Wanderful were quick to assist and I can’t stress how great that was. I do wish that bookings had been handled a bit further in advance - we only received our detailed itinerary a few days before our trip which I would have preferred at least 10 days prior. I think the only mistake they seemed to make was requesting single beds when they booked our accommodation. They did try to rectify this after the fact, which worked at some of the hotels, so I haven’t let this affect my rating of their service.
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• Muhammad

  · December 5th, 2023
  Communication: The communication exceeded my expectations, starting from the initial contact. The team was consistently available 24/7 to address any queries, or assistance needed, tailoring their responses according to my interests. Transfers: The transfers were well-organised with local agents. However, I suggest considering starting the tour either from Rio de Janeiro and ending in Cancun, or vice versa, to minimise the number of flight transfers to Lima, Peru. The multiple transfers to Lima, such as Lima to Cusco, Cusco to Lima, Lima to Rio, Rio to Lima, and Lima to Cancun, proved somewhat cumbersome. Tours: Overall, the tours were very good. However, I have some feedback regarding the Cancun Sightseeing Tour. There seemed to be an excessive emphasis on encouraging purchases of souvenirs or services from the Mayan community. Additionally, the introduction to the Mayan community felt like an attempt to extract money from tourists in exchange for an 'authentic' local experience. For instance, after the Mayan welcome introduction, we were directed to a souvenir store to purchase items, followed by a chocolate introduction and photo opportunities with tips. I hope that future tours will place less emphasis on such purchases, and instead go directly to Chichén Itzá and Cenote. Hotels: The hotel accommodations were excellent, strategically located in the city center, facilitating easy movement to and from the hotel. Value for money: As a solo traveler, I compared this tour with others, and it turned out to be the most value for money option.
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• diane

  · May 25th, 2025
  We had a great trip, everything was well coordinated by Wanderful holidays. They were in contact everyday to ensure everything was fine. We had a minor hiccup with one hotel but Wanderful sorted this very quickly. Very quick to respond to any questions. The tour was a mix of private guides for just 2 people and some group tours but all worked out well. Special mention to our private guide Jim. At Iguaçu falls. Went above and beyond and definitely made our visit to the falls one of our highlights. All our accommodation and transfers were wonderful. Would use Wanderful holidays again.
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