Customer Reviews

• MT

  Malcolm

  · March 31st, 2023
  Do it! Without any hesitation! First of all, the trip was amazing and I wouldn’t have missed it for the world! Cycle guides and drivers were excellent, speaking good English and ensuring that I had a close-up view of somewhere so different from home. The landscapes, culture, people and experiences along the way were unforgettable and I would certainly embark on a similar adventure if the opportunity came along. I would also travel with Bravo again. As you’ll see below, there were a few wrinkles in their handling of the trip but they were anxious to make amends and I would hope that they take my comments on board and use them to improve the experience for future customers. My tour was probably rather unusual as I was the only person who signed up for the selected dates. I was expecting to be part of a small group and I’m really grateful that Bravo went ahead with the tour, rather than cancelling. It was a tremendous experience! That being said, I've given less than a perfect five-star rating as there were a number of minor mishaps and uncertainties which could so easily have been avoided and would have made a huge difference to me. It’s quite possible that some of these were related to my solo status and may not have happened with a larger group, but on the whole I would recommend that Bravo pay a little more attention to the customer experience, being more proactive and publishing a more detailed itinerary in advance, particularly for transport and hotel arrangements. Once I discovered that they generally responded quickly to questions via WhatsApp, that became my standard means of communication and most arrangements went smoothly, though occasionally I had to nag a little before receiving answers. Hotel bookings at either end of my travel and en route seemed to be one of the biggest problems, with a few hiccups in reservations. For example, I had pre-booked two extra nights in the Ho Chi Minh City hotel at the end of my trip in addition to the two nights included in the tour. Apparently Bravo did’t finalize the reservation for the included nights with the hotel until moments before my arrival, meaning that I had to change rooms after the first night. I then found that they hadn’t booked my additional nights at all, leading to another room change when the error was discovered. That seemed messy and unnecessary, but it wasn’t so painful as to spoil the trip.
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  Trip date: March 2023
• HM

  Heiner

  · January 30th, 2023
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  It was a nice and interesting trip. At the borders we always got new tour guides who were all very competent and good. Especially Mr. Tysen in Cambodia and Ms. Linh Onh in Vietnam were particularly good. The bikes were also good.
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  Trip date: January 2023
• 

  Jose

  · November 17th, 2022
  The sight seeing provided by the guides was thorough and we felt as if we had a very complete experience in Vietnam. We explored Bangkok or our own, b ut another experienced and cheerful guide took us through the temples and other sights in Siem Reap
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  Trip date: August 2022
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  Aaron

  · November 17th, 2022
  There was lots of water and snacks provided for our frequent stops. The daily temperature was in the 90's, hotter than I am accustomed to but the guides made c certain that we were well-hydrated.
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  Trip date: July 2022
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  Tyler

  · November 17th, 2022
  Biking was different from what we were used to from previous trips in which a map is provided, 'tricky turns' were outlined and we left at our own time and rate, knowing that there was a back-up rider and van available. In Vietnam, we stuck together. The lead guide knew the route and the back-up guide made certain no one get distracted and separated.
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  Trip date: June 2022
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  Jerry

  · November 17th, 2022
  This was a wonderful trip. We did the pre-trip, all of Vietnam and the post-trip. It could not have been better planned or orchestrated. We were met exactly as promised at every site and taken to the departure site. The guides were knowledgeable, helpful and accommodating. Every provided meal in Vietnam was excellent and exposed us to the best of Vietnamese cooking. The suggestions for restaurants in Bangkok, Siem Reap and those not provided in Vietnam were excellent.
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  Trip date: March 2022
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  Kourtney Pimentel

  · October 23rd, 2022
  We had a fantastic cycling trip. This was my third cycling trip through Indochina and by far the most challenging riding.
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  Trip date: September 2022
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  Marshawn Lamar

  · October 23rd, 2022
  Our cycling tour was fantastic! Our tour leader, Toni , was excellent and he took care of every little detail to ensure we had a good time. I was impressed with he local knowledge, love and respect for the country. He was fantastic at communicating with all the people in the group and made sure we were happy and our needs were catered for. He could not have done more
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  Trip date: June 2022
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  Deen Welton

  · October 23rd, 2022
  I would just like to write and thank your company for an excellent biking trip around Indochina – it was supremely wonderful. I would in particular like to commend the tour leaders, Toni and Keng (and the local guide who acted just as a tour leader in Thailand Viet nam,Siem Reap), as they did much to make the whole experience so enjoyable
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  Trip date: May 2022
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  Gene Luis

  · October 23rd, 2022
  We would like to compliment Bravo Indochina Tours on their superior customer service. I found that your company really values the customer experience and this was shown by the phone calls we received in each city, checking whether we had found the experience to our expectation. I think this alone is ingenious, as any problems can be addressed immediately and not potentially left to mar the whole trip. In all, a wonderful experience in a superb country
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  Trip date: August 2022